Yellow.ai launches generative AI-powered Email Automation for instant and scalable customer support
SAN MATEO, Calif., Feb. 28, 2024 /PRNewswire/ -- Yellow.ai, a global leader in generative AI-powered customer service automation, today announced the general availability of Email Automation to effectively manage high volumes of email-based support inquiries. The solution leverages generative AI to autonomously handle 80% of incoming email queries, ensuring quick and accurate responses around the clock. Seamlessly supporting multiple languages, it integrates with Yellow.ai's omnichannel customer service platform, delivering a comprehensive and personalized support experience.
- Despite many consumers preferring email for customer service, businesses often struggle to manage email inquiries efficiently.
- The sheer volume of support queries on emails underscores the critical need for email automation solutions.
- "Yellow.ai's Email Automation feature is a game-changer for businesses looking to streamline their support operations on email.
- We are excited to collaborate with Yellow.ai in improving email support to drive better customer experience," said Jessica Osborn, Sr.