Washington State Department of Labor and Industries Selects SOSi to Improve Access to Language Interpretation Services
RESTON, Va., March 21, 2024 /PRNewswire/ -- SOSi announced today it was awarded a three-year contract by the Washington State Department of Labor and Industries (L&I) to deliver a software and management solution that enables seamless communication between health care/vocational providers and injured workers/crime victims with limited English proficiency.
- As the prime awardee on this contract, SOSi will introduce a secure, mobile friendly, web-based scheduling platform for requesting, canceling, editing, and verifying interpretation assignments around the clock, for approximately 22,000 average appointments per month.
- SOSi will manage the exchange between L&I, workers and victims the agency serves, insurers, providers, and interpreters, ensuring the provision of on-demand and scheduled language interpretation services through in-person, video, and over-the-phone communication in numerous languages.
- The platform will capture the execution and completion of services and enable interpreters to submit invoices through SOSi to the insurers.
- "The quality and accessibility of our industry-leading language services will enhance Washington State L&I's assistance programs and ultimately benefit the state's workers and crime victims."