SM

Owners’ Experience with BEV Advanced Tech More Problematic Than with ICE Vehicles, J.D. Power Finds

Retrieved on: 
Thursday, August 24, 2023
Vehicle Technology, Automotive, General Automotive, EV, Electric Vehicles, Alternative Vehicles, Fuels, Autonomous Driving, Vehicles, Corvette, GMC, J.D. Power, TXI, MINI, ICE, Sonata, Perception, Toyota Sequoia, Facial recognition, Lake Tahoe, BEV, Kia, Genesis GV80, Trust, SM, Hyundai, Chevrolet, BMW iX, International Innovation Index, BMW 3 Series, Mini, ADAS, Hyundai Palisade, IQS, Success, Safety, Automation, Mobile phone, Rare-earth element, Bev, Polestar, Lexus, Cadillac

Battery-electric vehicle (BEV) owners experience more problems with advanced technology than do owners of internal combustion engine (ICE) vehicles, according to the J.D.

Key Points: 
  • Battery-electric vehicle (BEV) owners experience more problems with advanced technology than do owners of internal combustion engine (ICE) vehicles, according to the J.D.
  • In addition, satisfaction is lower for BEVs across 86% of the advanced techs compared with those on ICE vehicles.
  • Innovation and tech offerings are high for new manufacturers, but they are not providing a problem-free experience.
  • The U.S. Tech Experience Index (TXI) Study combines the level of adoption of new technologies for each brand with excellence in execution.

SM's Hans Sy is the first ever private sector awardee for disaster resilience in the Office of Civil Defense Hall of Fame

Retrieved on: 
Wednesday, August 23, 2023
Private sector development, Private sector, SM City Baguio, Inc., Partnership, United Nations, Private, Civil defense, Safe, Manila Observatory, DRR, Remote Automated Weather Station, Office of Civil Defense (Philippines), Sustainable Development Goal 11, BCP, Sendai Framework for Disaster Risk Reduction, Filipino, SM, Executive Committee, Geography, Climate, Weather, National Executive Committee of the Labour Party, SM Prime, Mobile phone

He is the first-ever awardee from the private sector.

Key Points: 
  • He is the first-ever awardee from the private sector.
  • Mr. Sy is also the Co-Chair of the United Nations Disaster Risk Reduction (DRR) Private Sector Alliance for Disaster Resilient Societies or ARISE Philippines and Co-Chair of the National Resilience Council for the Private Sector.
  • At SM Prime, 10% of the capital expenditure of every project development is allocated for resilient infrastructure.
  • Through public-private partnerships, Mr. Sy has championed Disaster Risk Reduction via the Adopt-A-City program of the National Resilience Council.

SM's Hans Sy is the first ever private sector awardee for disaster resilience in the Office of Civil Defense Hall of Fame

Retrieved on: 
Wednesday, August 23, 2023
Private sector development, Private sector, SM City Baguio, Inc., Partnership, United Nations, Private, Civil defense, Safe, Manila Observatory, DRR, Remote Automated Weather Station, Office of Civil Defense (Philippines), Sustainable Development Goal 11, BCP, Sendai Framework for Disaster Risk Reduction, Filipino, SM, Executive Committee, Geography, Climate, Weather, National Executive Committee of the Labour Party, SM Prime, Mobile phone

He is the first-ever awardee from the private sector.

Key Points: 
  • He is the first-ever awardee from the private sector.
  • Mr. Sy is also the Co-Chair of the United Nations Disaster Risk Reduction (DRR) Private Sector Alliance for Disaster Resilient Societies or ARISE Philippines and Co-Chair of the National Resilience Council for the Private Sector.
  • At SM Prime, 10% of the capital expenditure of every project development is allocated for resilient infrastructure.
  • Through public-private partnerships, Mr. Sy has championed Disaster Risk Reduction via the Adopt-A-City program of the National Resilience Council.

Small Business Insurance Customer Satisfaction Defies Steadily Rising Rates to Reach All-Time High in J.D. Power Study

Retrieved on: 
Tuesday, August 22, 2023
Fintech, Professional Services, Insurance, Finance, Policy, J.D. Power, Small business, Intelligence, Social media, SM, Multimedia, Risk, State Farm, Retail

Power 2023 U.S. Small Commercial Insurance Study (Graphic: Business Wire)

Key Points: 
  • Power 2023 U.S. Small Commercial Insurance Study (Graphic: Business Wire)
    “Contrary to what we’ve seen in personal lines insurance, small business customer satisfaction keeps rising even as premiums have continued to climb,” said Stephen Crewdson, senior director of global insurance intelligence at J.D.
  • “While the overall satisfaction numbers are high, there are some important variations based on the size of the small business.
  • The 2023 U.S. Small Commercial Insurance Study is based on responses from 2,472 small commercial insurance customers.
  • The study, now in its 11th year, examines overall customer satisfaction among small commercial insurance customers with 50 or fewer employees.

For Medicare Advantage Plans, Trust and Problem Resolution Closely Associated with Likelihood to Renew, J.D. Power Finds

Retrieved on: 
Tuesday, August 22, 2023
Seniors, Consumer, Health, Baby Boomers, Health Insurance, J.D. Power, Friends, Kaiser Permanente, Blue Cross Blue Shield Association, Life, Medicare Part D, Trust, Medicare Advantage, Medicare, SM, UnitedHealth Group, SCAN Health Plan, Health insurance, Retail, Humana, Highmark

Power 2023 U.S. Medicare Advantage Study,SM released today, the biggest factors influencing retention in this fast-moving, highly competitive market are trust and the ability to resolve problems or complaints.

Key Points: 
  • Power 2023 U.S. Medicare Advantage Study,SM released today, the biggest factors influencing retention in this fast-moving, highly competitive market are trust and the ability to resolve problems or complaints.
  • SCAN Health Plan ranks highest in overall customer satisfaction with Medicare Advantage plans in California, with a score of 708.
  • Excellus BlueCross BlueShield ranks highest in overall satisfaction with Medicare Advantage plans in New York, with a score of 700.
  • The 2023 U.S. Medicare Advantage Study is based on the responses of 5,887 members of Medicare Advantage plans in five market-based U.S. regions: California, Florida, New York, Pennsylvania and Texas.

Credit Card Issuers Must Confront Consumers’ Mounting Debt, J.D. Power Finds

Retrieved on: 
Thursday, August 17, 2023
Banking, Professional Services, Finance, American Express, Apple Card, J.D. Power, AAdvantage, Fintech, Aspire, Intelligence, Amazon, Goldman Sachs, Credit card, SM, Capital, Bank, Synchrony Financial, Barclays, Credit, Cryptocurrency, Payment card, Chime

For the nation’s credit card issuers that inauspicious milestone, combined with several other consumer behavioral trends, should be cause for concern.

Key Points: 
  • For the nation’s credit card issuers that inauspicious milestone, combined with several other consumer behavioral trends, should be cause for concern.
  • Power 2023 U.S. Credit Card Satisfaction Study,SM released today, 51% of U.S. credit cardholders now carry revolving debt at an average overall self-reported interest rate of 14.8%.
  • FinTech issuers cater especially well to cardholders who are younger, have credit card debt and are more focused on building credit than on earning rewards.
  • American Express ranks highest in customer satisfaction among credit card issuers, with a score of 657.

Public Charging Issues May Short-Circuit EV Growth, J.D. Power Finds

Retrieved on: 
Wednesday, August 16, 2023
EV, Electric Vehicles, Other Energy, Professional Services, Consumer, Energy, Technology, Automotive, Artificial Intelligence, Data Analytics, Other Consumer, Automotive Manufacturing, Manufacturing, Aurora, J.D. Power, Travel, Bev, CSA, NACS, DC, Multimedia, Research, ChargePoint, EVS, Level 2, SM, Volta, Tesla Supercharger, Growth, EVX, Benchmarking, Supercharger, Online shopping

Power 2023 U.S. Electric Vehicle Experience (EVX) Public Charging Study (Graphic: Business Wire)

Key Points: 
  • Power 2023 U.S. Electric Vehicle Experience (EVX) Public Charging Study (Graphic: Business Wire)
    Despite the increase in public charging stations across the United States, customer satisfaction with public Level 2 charging has declined to 617 (on a 1,000-point scale), 16 points lower than a year ago and the lowest level since the study began in 2021.
  • "The declining customer satisfaction scores for public charging should be concerning to automakers and, more broadly, to public charging stakeholders," said Brent Gruber, executive director of the EV practice at J.D.
  • EV owners continue to have issues with many aspects of public charging, as the cost and speed of charging and the availability of things to do while waiting for their vehicle to charge are the least satisfying aspects.
  • The study examines consumer attitudes, behaviors and satisfaction, setting the standard for benchmarking the overall experience of public EV charging.

IFF Expands Innovation Footprint in North America Creative Center

Retrieved on: 
Tuesday, August 15, 2023
Taste, Food, American Creation, New Century AirCenter, All rights reserved, Consumer, Creativity, Science, NYSE, SM, Knowledge, Growth, Health, Perfume, New Century Financial, Nourishing USA, Euromonitor International

NEW CENTURY, Kan., Aug. 15, 2023 /PRNewswire/ -- IFF (NYSE: IFF) today announced the completion of its new North American Creation and Design center in New Century. The IFF Creative Center brings together the company's flavor and ingredient expertise with its food design capabilities to better support the growth of the region's food industry.

Key Points: 
  • The IFF Creative Center brings together the company's flavor and ingredient expertise with its food design capabilities to better support the growth of the region's food industry.
  • The New Century facility is now the company's second largest creative center in North America and houses ten labs, and six state-of-the-art pilot plants, which serve two purposes: – providing better customer support and enhancing innovative product development.
  • IFF's New Century Creative Center is positioned to provide best-in-class food product development support for its customers and to cultivate collaboration throughout the innovation process.
  • IFF, the IFF Logo, and all trademarks and service marks denoted with ™, SM or ® are owned by IFF or affiliates of IFF unless otherwise noted.

Don’t Forget! Having Memory Seats in Vehicles Boosts Satisfaction, J.D. Power Finds

Retrieved on: 
Thursday, August 10, 2023
Automotive Manufacturing, Manufacturing, Vehicle Technology, General Automotive, Automotive, J.D. Power, Benchmarking, SM, Car rental

Power 2023 U.S. Seat Quality and Satisfaction Study,SM released today.

Key Points: 
  • Power 2023 U.S. Seat Quality and Satisfaction Study,SM released today.
  • Additionally, power adjusting seats provide a good boost in overall satisfaction, an important component to vehicles, as manually adjusting seats bring more problems as well.
  • “The mass market segment trends follow that of premium,” said Ashley Edgar, senior director of global automotive supplier benchmarking and alternative mobility at J.D.
  • Power.

As Artificial Intelligence Enters the Auto Loan Equation, Dealers Still Favor Face-to-Face Relationships with Lenders, J.D. Power Finds

Retrieved on: 
Thursday, August 10, 2023
Technology, Finance, Automotive, General Automotive, Professional Services, Software, Data Analytics, Data Management, Artificial Intelligence, Insurance, J.D. Power, TD Auto Finance, TD, Huntington Bancshares, SM, Machine learning, Artificial intelligence, AI, Fifth Third Bank, Financial services, Arms industry

Auto lending has become an increasingly electronic process, and dealership finance teams are generally supportive of new technologies like artificial intelligence (AI) being used in the loan adjudication process.

Key Points: 
  • Auto lending has become an increasingly electronic process, and dealership finance teams are generally supportive of new technologies like artificial intelligence (AI) being used in the loan adjudication process.
  • But when it comes to building business relationships, there is no substitute for an effective face-to-face sales meeting.
  • “Finance teams overwhelmingly prefer one-on-one interaction with lending sales reps in the dealership, but there is a catch,” said Patrick Roosenberg, senior director of automotive finance intelligence at J.D.
  • TD Auto Finance ranks highest in overall dealer satisfaction for a fourth consecutive year, with a score of 878.