Gupshup acquires OneDirect, the Leading Omnichannel Customer Service Platform for Global Businesses
Gupshup , a global leader in conversational engagement, announced the acquisition of OneDirect , the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East.
- Gupshup , a global leader in conversational engagement, announced the acquisition of OneDirect , the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East.
- OneDirect, with their proven leadership in helping leading brands transform omni-channel customer service, is a valuable addition to our Conversational Engagement Platform.
- Gupshups advanced AI capabilities combined with OneDirect's robust customer service and engagement platform will provide businesses the ability to reinvent customer experience, said Vishrut Chalsani, Co-founder and CEO, OneDirect.
- Gupshups proven expertise and market leadership in the CPaaS space and OneDirects truly omnichannel customer service platform is a winning combo for businesses looking to redefine digital customer experience (CX), said Bharat Singh, Operating Partner, Sequoia Capital.