Experience Economy

Brands Need to Embrace and Support Today's Customer Experience Economy, Findings Detailed in the 2024 Merkle Customer Experience Imperatives

Retrieved on: 
Monday, January 29, 2024
Empowerment, Marketing, CXM, Dentsu, Research, Research report, AI, CX, Trust, Experience Economy, Sales

COLUMBIA, Md., Jan. 29, 2024 /PRNewswire/ -- Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, has unveiled the first installment of its 2024 Customer Experience Imperatives research series, titled "Engagement to Empowerment: Winning in Today's Experience Economy."

Key Points: 
  • COLUMBIA, Md., Jan. 29, 2024 /PRNewswire/ -- Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, has unveiled the first installment of its 2024 Customer Experience Imperatives research series, titled "Engagement to Empowerment: Winning in Today's Experience Economy."
  • Merkle surveyed 2,100 consumers and 820 brands across 18 countries and three continents.
  • "With this research, we wanted to give CX practitioners real insight into how consumers experience brands today," said Pete Stein, global president of Merkle.
  • The study's findings reveal six critical imperatives for brands who seek to deliver exemplary customer experiences:
    1.

Brands Need to Embrace and Support Today's Customer Experience Economy, Findings Detailed in the 2024 Merkle Customer Experience Imperatives

Retrieved on: 
Monday, January 29, 2024
Empowerment, Marketing, CXM, Dentsu, Research, Research report, AI, CX, Trust, Experience Economy, Sales

COLUMBIA, Md., Jan. 29, 2024 /PRNewswire/ -- Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, has unveiled the first installment of its 2024 Customer Experience Imperatives research series, titled "Engagement to Empowerment: Winning in Today's Experience Economy."

Key Points: 
  • COLUMBIA, Md., Jan. 29, 2024 /PRNewswire/ -- Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, has unveiled the first installment of its 2024 Customer Experience Imperatives research series, titled "Engagement to Empowerment: Winning in Today's Experience Economy."
  • Merkle surveyed 2,100 consumers and 820 brands across 18 countries and three continents.
  • "With this research, we wanted to give CX practitioners real insight into how consumers experience brands today," said Pete Stein, global president of Merkle.
  • The study's findings reveal six critical imperatives for brands who seek to deliver exemplary customer experiences:
    1.

Virtual Tables Announces Company Rebrand to VRTL

Retrieved on: 
Thursday, June 8, 2023
Sport, WNBA, Organization, DigiSigner, Growth, Music, Experience Economy, Willow (TV channel), XFL, Connecticut Sun, Social media

NEW YORK, June 8, 2023 /PRNewswire/ -- Virtual Tables today announced its official rebrand to VRTL, the virtual venue of fandom. This natural progression represents the company's mission to extend the excitement of in-person fan experiences to all of live entertainment's global fanbases through white-glove event support and immersive engagement offerings.

Key Points: 
  • The rebrand reflects the company's evolved vision to help all live entertainment brands take back their virtual presence with a white-labeled Virtual Venue of Fandom.
  • NEW YORK, June 8, 2023 /PRNewswire/ -- Virtual Tables today announced its official rebrand to VRTL , the virtual venue of fandom.
  • "This rebrand aligns with our goal to ensure every live entertainment brand takes back its virtual presence, capitalizing on engaging its full audience.
  • VRTL offers a white-labeled, multi-functional online venue for fan activation experiences with brands, teams, organizations and independent talent to engage all fans worldwide.

Celebrating the Creative Architects and Visionaries Elevating the Experiential Marketplace: THE XP LAND XLIST JURY

Retrieved on: 
Tuesday, May 23, 2023
Social Media, Entertainment, Consulting, Media, General Entertainment, Professional Services, Other Communications, Public Relations, Investor Relations, Marketing, Influencer, Digital Marketing, Advertising, Communications, Content Marketing, Central Park, PR, Magic, Senior, Liberty (department store), Culture, Kevin Turner (running back), Experience, Punch, Jury, XP, Multimedia, CMO, Appetite, Creativity, Cirque du Soleil, Liberty, Thinkwell Group, PHI, Digital, Experience Economy, Consciousness, Poux, Imagination, Tourism, C2, Sephora, Art

The search for the best of the best in experiential is officially underway with the launch of the XP Land XLIST Jury, which will recognize the most audacious, forward-thinking creatives in experiential.

Key Points: 
  • The search for the best of the best in experiential is officially underway with the launch of the XP Land XLIST Jury, which will recognize the most audacious, forward-thinking creatives in experiential.
  • Throughout the summer, the Jury will nominate, evaluate and select 10 of the first-ever XP Land XLIST honorees, who will meet specific criteria including having active experiential projects, developing innovative break-throughs, and elevating the experiential industry on the whole.
  • The XP Land XLIST will be announced on XP.land in September — kicking off a season of content that will include a new podcast and a series of events.
  • “We are very much looking forward to the XP Land XLIST kick-off in Montréal,” said Delphine Poux, CMO of C2.

Deloitte: Despite Some Americans' Financial Concerns, Leisure Travel Continues its Upward Climb

Retrieved on: 
Tuesday, May 23, 2023
Travel, Optimism, Friends, City, COVID-19, Traveler, Climate change, Air travel, Atmosphere of Earth, Pleasure, Leisure, Experience Economy, Transport, Family, Tourism, Airline, Accounting

NEW YORK, May 23, 2023 /PRNewswire/ --

Key Points: 
  • Financial concerns persist as half of Americans who are not traveling (50%) say they will stay home because they can't afford to travel.
  • In its new report, " The Experience Economy Endures: 2023 Deloitte Summer Travel Survey ," Deloitte examines the trends and preferences that could guide leisure trips this season.
  • Leisure travel intent continues to rise as some Americans find room in their budgets to get away.
  • With travel sentiment higher than it's been in years, air travel continues to soar, driven by the excitement of international travel.

CloudFabrix Announces Observability Data Modernization Service to Map Non-OTel Signals to OTel Signals for Observability Data Clouds and Data Lakes

Retrieved on: 
Tuesday, April 11, 2023
Cloud, RCA, Metadata, ODM, Gigaom, RDAF, Artificial Intelligence for IT Operations, Network, CNCF, Telemetry, Homeland Security Information Network, Data collection, Security, Open source, Dashboard, OTEL Telecoms, Android SDK, Multi, Experience Economy, API, Composable disaggregated infrastructure, RDA, Roadmap, Library, Satellite navigation device, 3D printing, Data, Observability, Hybrid

PLEASANTON, Calif., April 11, 2023 /PRNewswire/ -- CloudFabrix, the inventor of Robotic Data Automation Fabric (RDAF) and the "Data-centric AIOps" leader today announced the availability of its Observability Data Modernization Service for its RDA platform. This service transforms, enriches, and maps Non-OTel signals to OTel signals which can be used by CloudFabix AIOPs as well as any other OTel-compliant backend platforms. This enables several operational domains' MELT signals to be ingested with full-stack service maps, enrichment, and Telemetry. CloudFabrix AIOps and other 3rd party OTel backends can now query, contextualize, correlate, and use AI/ML for RCA and remediation.

Key Points: 
  • This service transforms, enriches, and maps Non-OTel signals to OTel signals which can be used by CloudFabix AIOPs as well as any other OTel-compliant backend platforms.
  • CloudFabrix AIOps and other 3rd party OTel backends can now query, contextualize, correlate, and use AI/ML for RCA and remediation.
  • OpenTelemetry (OTel) is a set of APIs, SDKs, and tools to instrument, generate, collect, and export telemetry data (signals).
  • OTel furthers CloudFabrix's vision around Robotic Data Automation Fabric, where Data quality, Data automation, and Data correlation are paramount for visibility, insights, and action.

Orion Ascent, the Flagship National Advisor Conference, Announces Initial Agenda and Registration Details

Retrieved on: 
Thursday, October 20, 2022
Professional Services, Other Professional Services, Thought Leadership, Finance, Consulting, Banking, Accounting, Pressure, Science and technology in Asia, CRM, Dalcroze eurhythmics, Orlando, Florida, Education, Solution, Market, The Buried Life, ACDC, LMFAO, Multimedia, Music, Technology, Goal, Spice Girls, Prospect, Ascent, Industry, Breakout Labs, Experience Economy, Townsquare Media, Digital, Magic, MAR-1, Orlando World Center Marriott, All Day (Kanye West song), Nightclub, Financial adviser

Orion Advisor Solutions today unveiled the initial three-day agenda and speaker line-up for Orion Ascent 2023 , the financial industrys signature WealthTech event, held Feb. 27 to March 2 at the Orlando World Center Marriott .

Key Points: 
  • Orion Advisor Solutions today unveiled the initial three-day agenda and speaker line-up for Orion Ascent 2023 , the financial industrys signature WealthTech event, held Feb. 27 to March 2 at the Orlando World Center Marriott .
  • Brian McLaughlin, President, Orion Advisor Tech, talks tech integrations and winning workflows that are powering advisors businesses.
  • Kurt Brown, President, Orion OCIO, will take the stage to deliver the advisors guide to attracting and retaining high-net-worth clients.
  • The many networking opportunities at Orion Ascent bring attendees together to connect and build relationships.

beqom Names Eric Brown to Board of Directors

Retrieved on: 
Wednesday, September 28, 2022
Mobile, Wireless, Technology, Finance, Consulting, Professional Services, Software, Small Business, Internet, Data Management, Other Professional Services, Software, Bombardier Global Express, PepsiCo, Communication, DHL, Dynamic Signal, Experience, Organization, Growth, Experience Economy, Industry, Beqom, Mercedes-Benz, CEO, Engagement, Technology, Heart, HCM, CallidusCloud, Golub Capital, Executive, Management

beqom a cloud-based provider of continuous compensation and performance management solutionstoday announced that Eric Brown has been appointed to the beqom Board of Directors.

Key Points: 
  • beqom a cloud-based provider of continuous compensation and performance management solutionstoday announced that Eric Brown has been appointed to the beqom Board of Directors.
  • Eric has a background in both the technology sector and the Experience Economy, both of which are perfectly aligned with the strategic direction of beqom.
  • "Its great to be joining the board of directors at beqom at this pivotal time of growth and change," Eric said.
  • I'm excited to work with beqom to expand on our shared belief that the best organizations prioritize supportive, personalized, and scalable employee experiences."

Cisco AppDynamics Study: New Class of Post-Pandemic Technology Leaders Emerges to Tackle the Experience Economy

Retrieved on: 
Tuesday, July 12, 2022
Professional Services, Data Management, Security, Data Analytics, Technology, Software, Internet, Technology, Software as a service, Solution, Newsroom, Risk, Organization, Transformation, Experience Economy, Partnership, Digital, App Store (iOS/iPadOS), Investment, GM, EVP, Annual report, CSCO, Internet, NASDAQ, AppDynamics, Medical imaging, Public relations, Risk management, Network equipment, Cisco Systems, Observability

According to the Cisco AppDynamics report, 74% believe that their experiences in recent yearsparticularly during the pandemichave accelerated their careers, and 88% now consider themselves to be business leaders.

Key Points: 
  • According to the Cisco AppDynamics report, 74% believe that their experiences in recent yearsparticularly during the pandemichave accelerated their careers, and 88% now consider themselves to be business leaders.
  • Download the Agents of Transformation 2022 report: https://www.appdynamics.com/resources/reports/agents-of-transformation-2022
    Read more on the AppDynamics blog: https://www.appdynamics.com/blog/news/agents-of-transformation-are-adapt...
    Cisco AppDynamics is a leading provider of Observability and Application Performance Monitoring technology.
  • Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.
  • The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

Retrieved on: 
Tuesday, June 21, 2022
VoIP, Software, Professional Services, Internet, Data Management, Apps, Applications, Technology, Artificial Intelligence, Other Communications, Audio, Video, Communications, Consulting, Telecommunications, Solution, Industry, Chatbot, Phrase, Human, Compliance, CRM, Composers Desktop Project, CCW, Monolith, Competition, Total Experience Gospel Choir, Science and technology in Asia, Automation, AVYA, Conversation, Experience Economy, Conference, NYSE, Virtual agent, AI, Online shopping, Customer service, Satellite navigation device, Avaya

Avaya OneCloud CCaaS makes it easy to connect everythingvoice, video, chat, messaging, and moreto deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.

Key Points: 
  • Avaya OneCloud CCaaS makes it easy to connect everythingvoice, video, chat, messaging, and moreto deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.
  • Todays customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand, said Paul Lang, Head of Contact Center Solutions Marketing, Avaya.
  • Avaya is delivering contact center solutions through Avaya OneCloud CCaaS including:
    Smarter self-service: Deliver intelligent, conversational self-service24/7with options to connect with a live agent.
  • Reserve time with Avaya at CCW by contacting [email protected] to explore an enhanced contact center experience for your business.