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"Resilient Leadership" Helps Chicago Hotels Weather The Pandemic

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Tuesday, April 27, 2021

b'CHICAGO, Ill., April 27, 2021 /PRNewswire/ --Chicago hotels suffered significant setbacks during the pandemic, yet many hotels have managed to survive if not thrive thanks to resilient leadership practices, according to research from Kendall College at National Louis University in collaboration with the Illinois Hotel & Lodging Association.

Key Points: 
  • b'CHICAGO, Ill., April 27, 2021 /PRNewswire/ --Chicago hotels suffered significant setbacks during the pandemic, yet many hotels have managed to survive if not thrive thanks to resilient leadership practices, according to research from Kendall College at National Louis University in collaboration with the Illinois Hotel & Lodging Association.
  • said Deborah Popely, DBA, lead investigator and chair of Hospitality Management at Kendall College.
  • "\nCase study research was conducted between October 2020 and January 2021, consisting of in-depth surveys with 16 Chicago area hotels and one-on-one interviews with 7 leaders from these hotels.
  • IHLA members consist of over 500 hotels and their employees throughout the state as well as related industry partners and suppliers.