Verizon Intelligent Call Back Capabilities Powered by Mindful by Medallia Now Available on CALNET
SACRAMENTO, Calif., March 27, 2024 (GLOBE NEWSWIRE) -- Verizon announced today that state agencies in California can now procure Mindful by Medallia, a customer-led callback scheduling and virtual queue solution, through Verizon’s suite of contact center services, now listed as Voice Call Back (VCB) services in the CALNET DNCS (CALNET NextGen) contract vehicle under Category 27.
- SACRAMENTO, Calif., March 27, 2024 (GLOBE NEWSWIRE) -- Verizon announced today that state agencies in California can now procure Mindful by Medallia, a customer-led callback scheduling and virtual queue solution, through Verizon’s suite of contact center services, now listed as Voice Call Back (VCB) services in the CALNET DNCS (CALNET NextGen) contract vehicle under Category 27.
- Verizon partners with Mindful by Medallia to offer these callback options to alleviate customers waiting on hold, free up infrastructure, and increase customer satisfaction.
- “At Verizon Business, our mission is to deliver cutting edge technologies and innovations, helping to empower our public sector partners to better serve their stakeholders and constituents,” said Jay LaValley, senior director for Verizon Public Sector’s west region.
- For more information on Verizon’s public sector initiatives across California, please visit our website .