Public employee pension plans in the United States

National Institute on Retirement Security Delivers Report on Impacts of Retirement Plan Design on Teacher Retention to Alaska Department of Education

Retrieved on: 
Thursday, April 27, 2023

WASHINGTON, April 27, 2023 /PRNewswire/ -- The National Institute on Retirement Security ( NIRS ) has delivered a new report to the Alaska Department of Education on the impacts of various retirement benefit offerings on the recruitment and retention of Alaska's public education employees.

Key Points: 
  • WASHINGTON, April 27, 2023 /PRNewswire/ -- The National Institute on Retirement Security ( NIRS ) has delivered a new report to the Alaska Department of Education on the impacts of various retirement benefit offerings on the recruitment and retention of Alaska's public education employees.
  • A new report details the impact of retirement benefits on the recruitment and retention of Alaska's teachers.
  • The new report, Alaska Teacher Recruitment and Retention Study: Options and Analysis Supporting Retirement Plan Design, is based on Alaska Retirement Management Board data.
  • Using available information about the retention of Alaska's educational workforce, the report offers insights on the policy decisions involved with returning to defined benefit pensions.

Jesta I.S.’s Omni + Solution Transforms Omnichannel Order Fulfillment and Customer Service with Real-Time Unified Commerce

Retrieved on: 
Thursday, December 8, 2022

Unified Commerce was a recurring theme that emerged throughout 2022.

Key Points: 
  • Unified Commerce was a recurring theme that emerged throughout 2022.
  • Orders can be fulfilled from anywhere (a DC, 3PL, store or global vendor via an Endless Aisle solution) and delivered anywhere.
  • The benefits of Jestas powerful Omni + system extend to customer service representatives (CSRs).
  • CSRs can quickly and effectively provide the support needed for order and return management in a more meaningful, personal and productive manner.

YK Communications Wins Calix Innovations “Giant of Customer Support” Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support

Retrieved on: 
Tuesday, November 22, 2022

Calix, Inc. (NYSE: CALX) recognizes YK Communications as a Giant of Customer Support and a 2022 Calix Innovations Award winner.

Key Points: 
  • Calix, Inc. (NYSE: CALX) recognizes YK Communications as a Giant of Customer Support and a 2022 Calix Innovations Award winner.
  • YK Communications makes the rich data analytics and actionable insights of Support Cloud available to all subscriber-facing employees, not just technical support.
  • YK Communications enabled its customer support team to elevate the subscriber experience to become a Giant of Customer Support by:
    Driving uptake of CommandIQ for self-service capabilities.
  • Calix celebrates YK Communications as the 2022 Giant of Customer Support, said Martha Galley, executive vice president of customer engagement and services at Calix.

Calix Support Cloud Enables Service Providers To Deliver World-Class Subscriber Experiences in New Markets by Extending Support to Calix SmartTown

Retrieved on: 
Wednesday, November 9, 2022

The growing portfolio enables broadband service providers (BSPs) to win in increasingly competitive markets by delivering managed services.

Key Points: 
  • The growing portfolio enables broadband service providers (BSPs) to win in increasingly competitive markets by delivering managed services.
  • To support business growth by increasing support efficiency, BSP support teams leverage Support Cloud, which provides increased visibility into the complete subscriber experience.
  • OTTC leveraged the full Calix Revenue EDGE platformincluding GigaSpire BLAST systems, Calix Cloud, and the Calix CommandIQ mobile appto see several benefits.
  • Calix continually enhances Support Cloud to further enable CSRs and field technicians to support a growing list of managed services.

Sensentia Announces ServiceSense Availability on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Retrieved on: 
Thursday, November 3, 2022

SAN FRANCISCO, Nov. 3, 2022 /PRNewswire/ -- Sensentia, a healthcare technology company focused on AI-powered health insurance information accessibility, today announced it has launched ServiceSense on Salesforce AppExchange, empowering payer customer service representatives (CSRs) to share more accurate, understandable and rapid benefit and cost information with their members. 

Key Points: 
  • Jan Jungclaus, CEO of Sensentia, shared how ServiceSense transforms member service, saying, "With ServiceSense, CSRs using the Salesforce CRM platform can now answer detailed benefit questions with enhanced accuracy and speed.
  • ServiceSense supports the key objective of health plan price transparency: to empower consumers to make more informed decisions before receiving care.
  • To access ServiceSense on Salesforce AppExchange go to: ServiceSense - Sensentia's Health Plan AI Solution .
  • Salesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways.

UserWay Launches Managed Accessibility and Compliance for Enterprises

Retrieved on: 
Thursday, October 27, 2022

LISBON, Oct. 27, 2022 /PRNewswire/ -- Gearing up for Web Summit 2022, UserWay, the world leader in digital accessibility, trusted by over 1 million websites, has launched Managed Accessibility, a full-scale solution for enterprises. Managed Accessibility is used to achieve and maintain web accessibility and full legal compliance. In a first for the industry, the solution provides a robust Legal Support Program (LSP). It is also backed by UserWay's million-dollar legal guarantee.

Key Points: 
  • Managed Accessibility is used to achieve and maintain web accessibility and full legal compliance.
  • To protect enterprises from every angle with long-term accessibility programs, UserWay's Managed Accessibility combines the company's AI solutions suite with human expert intervention.
  • Other notable features of Managed Accessibility include:
    Rapid Pro Widget Integration: The UserWay team works with clients to integrate the UserWay AI-Powered Pro Widget into their site(s).
  • UserWay is the leading global digital accessibility solution leader, committed to enabling the fundamental human right of digital accessibility for everyone.

Calix Recognizes 6 Customers as Industry Giants That Are Delivering Incredible Innovation and Value to Their Members, Subscribers, and Communities

Retrieved on: 
Wednesday, October 19, 2022

They earned a Net Promoter Score (NPS) three times the industry average and integrated customer support into their business transformation.

Key Points: 
  • They earned a Net Promoter Score (NPS) three times the industry average and integrated customer support into their business transformation.
  • They leveraged Calix Marketing Cloud and the Calix Market Activation Program to deploy an omni-channel marketing campaign that produced conversion rates as high as 50 percent.
  • MHTC also teamed up with Calix Customer Success Services to support their marketing campaigns by establishing internal best practice processes.
  • Discover more about Calix Customer Innovations Award winners and how they bring extraordinary value to their communities on the ConneXions 2022 Awards page.

Enhanced Automation and AI-Powered Chatbot Added to Calix Support Cloud, Enabling Even the Smallest Service Providers To Offer Proactive Support and Differentiated Managed Services

Retrieved on: 
Tuesday, October 18, 2022

Calix, Inc. (NYSE: CALX) today announced that the award-winning Calix Support Cloud (Support Cloud) will further enable customer support teams to easily deliver proactive support thanks to continued automation, expanded analytics, and more support channels.

Key Points: 
  • Calix, Inc. (NYSE: CALX) today announced that the award-winning Calix Support Cloud (Support Cloud) will further enable customer support teams to easily deliver proactive support thanks to continued automation, expanded analytics, and more support channels.
  • This will make it even easier for CSRs to support newly launched managed services with a proactive support strategy that elevates the subscriber experience.
  • Calix platformsincluding Revenue EDGE, Calix Intelligent Access EDGE , and Calix Cloudenable BSPs to seamlessly deploy, manage and support new services.
  • Support Cloud will further enable BSPs to evolve to a proactive customer support model by:
    Automating workflows and simplifying operations to enable proactive customer support.

Calix Announces 11th Managed Service—HomeOfficeIQ—Enabling Service Providers To Deliver Seamless Service Resiliency for Work-From-Home Subscribers

Retrieved on: 
Monday, October 17, 2022

Calix, Inc. (NYSE: CALX) today announced its 11th managed service, HomeOfficeIQ , so broadband service providers (BSPs) can soon put an end to service interruptions for work-from-home subscribers.

Key Points: 
  • Calix, Inc. (NYSE: CALX) today announced its 11th managed service, HomeOfficeIQ , so broadband service providers (BSPs) can soon put an end to service interruptions for work-from-home subscribers.
  • Calix end-to-end platformsRevenue EDGE, Calix Intelligent Access EDGE , and Calix Cloudgive BSPs the ability to seamlessly manage and support HomeOfficeIQ.
  • Calix, Inc. (NYSE: CALX)Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform.
  • Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers.

Calix Transforms Security With 10th Managed Service—Arlo Security—Allowing All Service Providers To Offer Total Home Protection, Extending Their Trusted Brand

Retrieved on: 
Monday, October 17, 2022

Calix, Inc. (NYSE: CALX) today announced Arlo Security , a fully managed home protection service, so broadband service providers (BSPs) can continue to differentiate in competitive markets and extend their trusted brand.

Key Points: 
  • Calix, Inc. (NYSE: CALX) today announced Arlo Security , a fully managed home protection service, so broadband service providers (BSPs) can continue to differentiate in competitive markets and extend their trusted brand.
  • Arlo Security is the 10th addition to the growing list of Calix Revenue EDGE managed services.
  • Arlo Security pairs this top-tier security hardware with 24/7 security monitoring and video backups on Arlo Cloud to keep subscribers protected.
  • Calix transforms home security with Arlo Security, a fully managed home protection service.