Private message

Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021

Retrieved on: 
Thursday, December 16, 2021
Technology, Other Communications, Other Technology, Telecommunications, Communications, Professional Services, Software, Data Management, Other Professional Services, Cloud, Knowledge, Organization, Customer, Private message, Solution, Ecosystem, IVR, Community, Speech, IVA, Annual report, Social, THE, NASDAQ, Risk, VRNT, ICT, SEC, Science, Experience management, Customer engagement, Overalls, Knowledge management, IDC, Telecommunication, Leadership, ROI, Technology, SCIENCE, Customer service, Public relations, Risk management, Verint Systems, IDC MarketScape, Verint, IDC MARKETSCAPE, VERINT

Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that it has been named a leader in the second of two IDC reports on conversational artificial intelligence (AI).

Key Points: 
  • Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that it has been named a leader in the second of two IDC reports on conversational artificial intelligence (AI).
  • The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report * positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment.
  • The company was also recently named a leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment report published in October.
  • VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Verint Named a Leader in the IDC MarketScape for Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment

Retrieved on: 
Tuesday, October 26, 2021
Professional Services, Data Management, Technology, VoIP, Software, Finance, Networks, Cloud, Knowledge, Experience management, Customer, IDC, Knowledge management, Telecommunication, Technology, Social, Ecosystem, Speech, Customer engagement, IVA, SCIENCE, Organization, THE, NASDAQ, Overalls, Chatbot, SEC, Conversation, Annual report, Chills, Leadership, Solution, Science, Health, VRNT, Risk, Private message, Community, ICT, Risk management, Public relations, IDC MarketScape, Verint, IDC MARKETSCAPE, VERINT

Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment Report.

Key Points: 
  • Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment Report.
  • * After a thorough evaluation of vendor strategies and capabilities, IDC positioned Verint in the Leaders category for delivering robust conversational artificial intelligence (AI) solutions.
  • Verint Conversational AI, part of the Verint Customer Engagement Cloud Platform , includes the Verint Intelligent Virtual Assistant (IVA) and was cited by IDC for strengths including pretrained models, analytics, advanced reporting, and customization capabilities.
  • After a thorough examination of capabilities, we positioned Verint as a leader in our IDC MarketScape evaluation, said Dave Schubmehl, research vice president with IDC.

Zumper first to modernize rental marketplace with in-app messaging

Retrieved on: 
Tuesday, July 20, 2021
Videotelephony, Instant messaging clients, Computer-mediated communication, Software, Online chat, Social media, Social networking services, Messages, Windows Live Messenger, Private message, Instant messaging

SAN FRANCISCO, July 20, 2021 /PRNewswire/ -- Zumper , the third-largest rental real estate platform in North America, today released an in-app messaging experience that connects renters directly with leasing partners.

Key Points: 
  • SAN FRANCISCO, July 20, 2021 /PRNewswire/ -- Zumper , the third-largest rental real estate platform in North America, today released an in-app messaging experience that connects renters directly with leasing partners.
  • This industry-first feature, available only on Zumper, is a landmark change for real estate, solving one of the industry's biggest problems: lack of responsiveness.
  • By introducing the ability to send and receive messages directly from the app, Zumper has shown to improve communication response rates by 30%.
  • The messaging experience has a familiar chat-like interface, enabling renters to store information and organize all rental conversations in one place and share application materials and rental documents.

Remind Launches Preferred Language Translation to Help Educators Connect With Students and Parents as More Schools Return to In-class Instruction

Retrieved on: 
Thursday, July 15, 2021
Technology, Telecommunications, Software, Networks, Internet, Continuing, Primary, Secondary, Data management, Education, Software, Technology, Service industries, Instant messaging clients, Text messaging, Cross-platform software, Online chat, Social media, SMS, Messages, Google Allo, Private message

This new solution comes at a time when seamless communication between the school, educators and parents is critical, as students prepare to return to in-person instruction this fall.

Key Points: 
  • This new solution comes at a time when seamless communication between the school, educators and parents is critical, as students prepare to return to in-person instruction this fall.
  • Preferred language translation is the only tool of its kind to enable two-way translations that allow parents and students to receive and respond to messages in their home language.
  • View the full release here: https://www.businesswire.com/news/home/20210715005277/en/
    Remind's preferred language translation is the only tool of its kind to enable two-way translations that allow parents and students to receive and respond to messages in their home language.
  • Reminds preferred language translation provides messages that are automatically translated through the Remind app, SMS text messaging and on the web.

New 'State Of Business Texting' Survey: Consumers Have Better Experiences, Relationships With Businesses That Communicate Via Text

Retrieved on: 
Wednesday, July 14, 2021
Online chat, Social media, Text messaging, Service industries, Private message, Computer-mediated communication, Computing, Videotelephony, OpenMarket, Unified messaging

85 percent of respondents indicated text messaging is their primary method of electronic communication, with 82 percent reporting that they text with both people and businesses.

Key Points: 
  • 85 percent of respondents indicated text messaging is their primary method of electronic communication, with 82 percent reporting that they text with both people and businesses.
  • The poll results show just how personal text messaging is to people, as they consider texting with a business to be an indication of whether there exists a relationship with that business.
  • Conversely, respondents said companies with which they do not already have a relationship should not initiate contact via text message.
  • The survey also bucked long-held stereotypes about older customers not wanting to use text messaging as a means of communications.

Sinch launches new solutions for brands on WhatsApp

Retrieved on: 
Tuesday, June 15, 2021
Software, Social media, Technology, Computing, Communication software, Cross-platform software, Instant messaging clients, Mobile applications, WhatsApp, Sinch, Private message, Reception and criticism of WhatsApp security and privacy features

With Sinchs longstanding WhatsApp business API expertise combined with its powerful Conversation API, brands can now confidently build and scale rich, engaging conversations with WhatsApp users and send billions of customized messages through the app.

Key Points: 
  • With Sinchs longstanding WhatsApp business API expertise combined with its powerful Conversation API, brands can now confidently build and scale rich, engaging conversations with WhatsApp users and send billions of customized messages through the app.
  • Brands seeking to use WhatsApp to connect with their customers can be confident that Sinch can deliver the scale, security and quality needed, while eliminating complexity.
  • To support companies as they begin developing content and high-quality campaigns for WhatsApp, Sinch is offering tools including a Warm Up program which:
    Ensures messages always follow the WhatsApp Business Policy.
  • According to WhatsApp, the company wants to ensure users have a valuable experience when messaging with businesses on WhatsApp.

Survey Finds Disconnect Between Workplace Emergency Communication Methods and Employee Needs

Retrieved on: 
Tuesday, June 8, 2021
Professional services, Security, Technology, Other Technology, Telecommunications, Human resources, Software, Workplace, eMail, Computing, Text messaging, Private message, Internet, World Wide Web

The COVID-19 outbreak forced employers to redefine the workplace and establish flexible modes of communication with a workforce that could be in the workplace, working off-site or remotelyor in a combination of these environments.

Key Points: 
  • The COVID-19 outbreak forced employers to redefine the workplace and establish flexible modes of communication with a workforce that could be in the workplace, working off-site or remotelyor in a combination of these environments.
  • While their employers currently use email as the primary method of emergency communication, respondents in the 30-44 and 45-60 age groups say their preferred method of communication is mass text message.
  • Mass text messages are also the most preferred emergency communication method for all employeeson-site and off-site.
  • For more details on these findings, download the complete 2021 Workplace Safety and Preparedness Survey here .

F8 Refresh: Online Fashion Retailer Newchic Enhances Users' Shopping Experience with Facebook Login

Retrieved on: 
Thursday, June 3, 2021
Software, Social media, Computing, Technology, Facebook Messenger, Facebook, Instant messaging, Chatbot, Private message, MESSENGER, Internet bot, Windows Live Messenger

Over the past two years, Newchic found it challenging to provide consistent, high-quality customer support to its extensive global customer base, so Newchic partnered with Facebook and automation experts Bothub to launch the first-ever Facebook login Messenger integration at its spring-summer sales in 2021.

Key Points: 
  • Over the past two years, Newchic found it challenging to provide consistent, high-quality customer support to its extensive global customer base, so Newchic partnered with Facebook and automation experts Bothub to launch the first-ever Facebook login Messenger integration at its spring-summer sales in 2021.
  • Through Login Connect with Messenger, people can quickly create new accounts through Facebook with one click while having the option to receive messages through Messenger.
  • In addition, Newchic uses Facebook ads and Messenger as part of its multi-channel live sales initiative so that customers can quickly and easily purchase products during flash sales on Facebook Live.
  • In the future, Newchic will continue to cooperate with Facebook and Bothub to facilitate a practical path to purchase and provide users with a more convenient and light-hearted shopping experience.

ManyChat Expands Messaging on Instagram with Messenger API for Instagram

Retrieved on: 
Wednesday, June 2, 2021
Software, Social media, Instagram, Mobile software, Video software, Private message, Facebook Messenger

The opening of the Messenger for Instagram API to platforms is a watershed moment for brands, allowing them to access new functionality on Instagram (IG) for the first time on ManyChat.

Key Points: 
  • The opening of the Messenger for Instagram API to platforms is a watershed moment for brands, allowing them to access new functionality on Instagram (IG) for the first time on ManyChat.
  • Instagram Automation by ManyChat also helps brands address the massive volume of customer-to-business messaging that exists on the platform; 400 million customer inquiries flow to businesses on Instagram daily.
  • Instagram Automation by ManyChat is the easiest solution to automate Instagram Messages and Instagram marketing, said Mike Yan, CEO of ManyChat.
  • Using the Messenger API for Instagram on ManyChat, the brand saw a 9X increase in bookings through Instagram and a 99% decrease in agent support response time.

Emplifi Integrates Messenger API for Instagram, Enabling Businesses to Handle Customer Communications at Scale

Retrieved on: 
Wednesday, June 2, 2021
Software, Social media, Internet, Data management, Communications, Technology, Online Retail, Retail, Software, Technology, Operating systems, Social media, Instagram, Mobile software, Video software, API, Private message

The updated API enables businesses to integrate Instagram messages into their business applications and workflows, giving brands the power to manage customer communications at scale.

Key Points: 
  • The updated API enables businesses to integrate Instagram messages into their business applications and workflows, giving brands the power to manage customer communications at scale.
  • The newly-launched Messenger API for Instagram will give Emplifi customers the ability to streamline marketing, commerce and customer care workflows by consolidating all incoming communication.
  • We are delighted that Emplifi is launching Messenger API Support for Instagram, said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger.
  • By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.