Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group® , one of the largest global providers of customer experience (CX) products and solutions, today announced a new partnership that will help companies enhance social customer service.
- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group® , one of the largest global providers of customer experience (CX) products and solutions, today announced a new partnership that will help companies enhance social customer service.
- With the combined expertise of Sitel Group and Sprinklr, customers can achieve:
End-to-end social and digital capabilities – Sprinklr’s AI-powered Contact Center as a Service (CCaaS) – Sprinklr Modern Care – delivers the data and insights used by Sitel Group social customer care experts. - With data from digital touchpoints, including social networks, messaging and review websites at their fingertips, Sitel Group teams can conduct qualitative and quantitative analyses to help brands provide better social customer service.
- Strategic advantage – Through this partnership, clients can anticipate and manage crises and monitor opportunities for social selling through the social listening and monitoring capabilities of Sprinklr and Sitel Group.