Merchandising

From Store to Home, Appliance Retailers Must Be Consistent with Customer Service, J.D. Power Finds

Retrieved on: 
Wednesday, July 10, 2019
Business, Microeconomics, Market economics), Marketing, Merchandising, Retail, Customer satisfaction, Appliance, Software distribution, Hardware virtualization, Computer appliance

Power 2019 Appliance Retailer Satisfaction Study.SM

Key Points: 
  • Power 2019 Appliance Retailer Satisfaction Study.SM
    "Sales staff and service, and home delivery and installation are the most impactful factors on customer satisfaction for appliance retailers," said Christina Cooley, Director of the At-Home Practice at J.D.
  • Power.
  • "If retailers can remain consistent from start to the final finish of installation, they will have the most satisfied customers and a leg up in such a competitive market."
  • The 2019 Appliance Retailer Satisfaction Study is based on responses from 2,028 customers who purchased appliances from a major appliance retailer in the last 12 months.

Deloitte Survey: Gadgets Advance to the Head of the Class This Back-to-School Shopping Season

Retrieved on: 
Wednesday, July 10, 2019
Marketing, Consumer behaviour, Merchandising, Economy, Business economics, Retailing, E-commerce, Shops, Online shopping, Shopping, Retail

Spending on electronics and gadgets (smartphones, tablets, wearables) are set to rise $800 million, a 29% increase over 2018.

Key Points: 
  • Spending on electronics and gadgets (smartphones, tablets, wearables) are set to rise $800 million, a 29% increase over 2018.
  • "Additionally, we continue to see just over half of purchases occurring in the stores, with undecided shoppers gravitating online.
  • Retailers who understand this will position a range of in-store and digital offerings to meet consumers where they are."
  • "Price, product and convenience are the foundation of back-to-school shopping, like reading, writing and arithmetic," added Sides.

Amazon.com Prime Day 2019 Deals: Top Early Deals Shared by Consumer Articles

Retrieved on: 
Tuesday, July 9, 2019
Online Retail, Retail, Discount, Variety, Home Goods, Specialty, Marketing, Merchandising, Economy, Microeconomics, E-commerce, Retailing, Online shopping, Retail, Amazon Prime, Amazon

Prime Day this year is a 48-hour event, starting at midnight PT on Monday, July 15.

Key Points: 
  • Prime Day this year is a 48-hour event, starting at midnight PT on Monday, July 15.
  • Consumer retail experts at Consumer Articles monitor deals to find the best savings for shoppers during online sales events.
  • Check the Amazon Prime Day page for all live deals.
  • About Consumer Articles: Consumer Articles shares informative e-commerce news.

Former J.D. Power and Affinitiv Leaders join CarLabs.ai

Retrieved on: 
Tuesday, July 9, 2019
Marketing, Merchandising, Retail

Power and Affinitive leaders to meet rapid client growth.

Key Points: 
  • Power and Affinitive leaders to meet rapid client growth.
  • Power, serving various roles in the product and technology development sides of the business.
  • Geoffrey Prince also previously served as the Head of Product at Affinitiv, one of the leading martech providers of sales and fixed operations solutions for automotive retail.
  • Power, he was instrumental in transforming high-potential projects into financial and operational successes through the implementation of appropriate methodologies, procedures, and guidance techniques.

Leading Recruitment Marketing Agency Showcases Capabilities With an Upgrade to its Own Website

Retrieved on: 
Tuesday, July 9, 2019
Marketing, Merchandising, Retail, Recruitment

Topical and client-specific case studies are used to share work for clients big and small, including many of the Fortune 1000.

Key Points: 
  • Topical and client-specific case studies are used to share work for clients big and small, including many of the Fortune 1000.
  • To achieve that goal, we created several key features to make the site responsive and flexible based on what someone is looking for."
  • Founded in 1923, Bayard combines nearly a century of recruitment marketing experience with the creative capabilities of a global B2C agency.
  • As a technology-open organization, Bayard is nimble enough to adapt to clients' individual needs and create the right solution for each challenge.

BigCommerce Study: More Than Half of Online Shoppers Have Stopped Shopping With Retailers Due to a Negative Shipping Experience

Retrieved on: 
Tuesday, July 9, 2019
Supply chain management, Online Retail, Technology, Marketing, Communications, Retail, Software, Internet, Marketing, E-commerce, Retailers, Economy, Merchandising, Business models, Free shipping, Freight transport, Walmart, Online shopping, Retail, Amazon, the Study, BigCommerce

The study concludes that, while ecommerce and shipping have a symbiotic relationship, shipping often becomes an afterthought for online retailers.

Key Points: 
  • The study concludes that, while ecommerce and shipping have a symbiotic relationship, shipping often becomes an afterthought for online retailers.
  • An alarming 77 percent of global survey respondents have abandoned an online purchase due to unsatisfactory shipping options, while 58 percent have actually stopped shopping with particular retailers altogether as a result of a negative shipping experience.
  • The mass adoption of Amazon Primes free two-day shipping, as well as similar efforts from big box retailers like Walmart and Target, have changed consumer expectations.
  • Free shipping can make online shoppers feel like theyre getting a deal even if it means spending more to get it.

PowerReviews Reinvents Traditional Mystery Shopping with Journey IQ

Retrieved on: 
Tuesday, July 9, 2019
Marketing, Economy, Market economics), Consumer behaviour, Merchandising, E-commerce, Retailing, Market research, Mystery shopping, PowerReviews, Online shopping, Shopping

CHICAGO, July 9, 2019 /PRNewswire/ -- PowerReviews announces that Journey IQ has successfully transformed the mystery shopping industry by enabling leading brands and retailers to recruit within their customer base and send customers on mystery shopping missions.

Key Points: 
  • CHICAGO, July 9, 2019 /PRNewswire/ -- PowerReviews announces that Journey IQ has successfully transformed the mystery shopping industry by enabling leading brands and retailers to recruit within their customer base and send customers on mystery shopping missions.
  • This innovative approach to mystery shopping has strengthened customer relationships and transformed the in-store experience for both retailers and their shoppers.
  • Leveraging customers as mystery shoppers results in a win-win proposition with 99% of customers indicating they want to be invited to another mystery shop and 50% of those customers indicating they made an unprompted purchase while completing their mystery shopping mission.
  • Unlike traditional mystery shopping which uses a third-party network of consumers and pays cash for shoppers' time, Journey IQ rewards already loyal customers with incentives like loyalty points or discounts on future purchases.

ChannelAdvisor Enables Brands and Retailers to Increase Global Marketplace Reach, Personalize Path to Purchase with New Platform Enhancements

Retrieved on: 
Tuesday, July 9, 2019
E-commerce, Marketing, Merchandising, Computer data storage, Market economics), ChannelAdvisor, Zalando, Online shopping, ZFS, Retail

By adding new marketplace connections and expanding fulfillment capabilities, ChannelAdvisor opens up new selling channels for both brands and retailers and provides additional tools to meet customer shipping expectations.

Key Points: 
  • By adding new marketplace connections and expanding fulfillment capabilities, ChannelAdvisor opens up new selling channels for both brands and retailers and provides additional tools to meet customer shipping expectations.
  • "Sellers face a multitude of challenges balancing efficiency and growth," said Mark Vandegrift, vice president of product management at ChannelAdvisor.
  • As a leading marketplace platform, ChannelAdvisor's robust and comprehensive integrations allow online brands and retailers to create global demand for their products while reaching new consumers worldwide.
  • ChannelAdvisor customers can now leverage ZFS through the ChannelAdvisor platform, providing a comprehensive set of tools for success on Zalando.

Global Luxury Furniture Markets Through 2019-2023: Rapid Emergence of Eco-Friendly & Organic Luxury Furniture Boosts Growth - ResearchAndMarkets.com

Retrieved on: 
Tuesday, July 9, 2019
Interior design, Other Retail, Retail, Construction & Property, Marketing, Merchandising, Retail

Also, the report looks at factors such as the increasing number of new luxury furniture showroom launches, growing influence of different retailing channels, and rising popularity of multi-functional luxury furniture.

Key Points: 
  • Also, the report looks at factors such as the increasing number of new luxury furniture showroom launches, growing influence of different retailing channels, and rising popularity of multi-functional luxury furniture.
  • However, frequent product recalls, unstable prices of raw materials, and stringent regulations related to luxury furniture may hamper the growth of the luxury furniture industry over the forecast period.
  • Multitude of benefits of multi-functional luxury furniture will lead to the expansion of the global luxury furniture market at a CAGR of about 5% during the forecast period.
  • Also, the luxury furniture market analysis report includes information on upcoming trends and challenges that will influence market growth.

Winning Brands in the Future of Retail Will Be Those That Have the Best Customer Intelligence | Infiniti Research Reveals Why

Retrieved on: 
Tuesday, July 9, 2019
Supply chain management, Networks, Online Retail, Social media, Internet, Technology, Retail, Marketing, Communications, Marketing, Microeconomics, Market economics), E-commerce, Services marketing, Merchandising, Brand management, Customer experience, Retail, Customer intelligence, Online shopping, Customer service

A well-known market intelligence company, Infiniti Research, has announced the completion of their recent article on the role of customer intelligence in the future of retail.

Key Points: 
  • A well-known market intelligence company, Infiniti Research, has announced the completion of their recent article on the role of customer intelligence in the future of retail.
  • View the full release here: https://www.businesswire.com/news/home/20190709005396/en/
    Customer intelligence in the future of retail (Graphic: Business Wire)
    Today, customer journeys are largely being transformed by technology.
  • The future of retail lies in providing exceptional customer experience regardless of whether your store is online or offline.
  • Customer intelligence is the best chance available for retailers to understand its customers and ensure better customer service.