Inbenta | Jotup

Inbenta Unveils Customizable Digital Instructor

Retrieved on:

Tuesday, March 26, 2024

Download, Front line, PDF, Software as a service, Inbenta, AI, VOICE, Digital

DALLAS, March 26, 2024 /PRNewswire/ -- Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos).

Key Points:

DALLAS, March 26, 2024 /PRNewswire/ -- Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos).
Digital Instructor can be used by any company that provides services or facilitates transactions online or through a mobile app.
Inbenta's Digital Instructor can be leveraged in a variety of use cases, including:
Self-serve customer-direct: Provide customers with Digital Instructors to help them navigate your products or services without having to call support.
"These upgrades are an exciting new addition to our best-in-class Digital Instructor product," says Melissa Solis, CEO at Inbenta.

Inbenta Appoints Merlin Bise as Chief Technology Officer

Retrieved on:

Thursday, December 14, 2023

American Red Cross, Equifax, Creativity, PNC Financial Services, Fraud, Bise, AIG, CX, Inbenta, Quicken, OCR, Walmart, LSEG, PayPal, Sales, Costco, Merlin, Intuit

DALLAS, Dec. 14, 2023 /PRNewswire/ -- Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024.

Key Points:

DALLAS, Dec. 14, 2023 /PRNewswire/ -- Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024.
Bise joins Inbenta from GIACT Systems (an LSEG business), which he co-founded and served as Group Director, Head of Technology Digital Identity & Fraud.
"The addition of Merlin as Chief Technology Officer will be a crucial component in transforming both our product roadmap and technology stack, which will further advance our suite of conversational AI products with new solutions."
"We've seen AI completely revolutionize the future of customer experience by intelligently automating internal operations, from answering customer inquiries to providing 24/7 support and engagement," said Merlin Bise, Chief Technology Officer at Inbenta.

Inbenta Expands Leadership Team with Three Executive Appointments

Retrieved on:

Wednesday, September 27, 2023

Early warning, Barnhardt, Synthetic media, Productivity software, LSEG, Toronto Life, Financial Post, Acquisition, Engineering, Diner, UX, Growth, Bank, Digital, Management, Sales, Inbenta, Entrepreneurship

DALLAS, Sept. 27, 2023 /PRNewswire/ -- Inbenta, an AI platform purpose-built to optimize customer experience, today announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product. The additions to Inbenta's executive team aims to support Inbenta's expansion in the North American market; further innovate its products and services; and increase Inbenta's brand awareness to key sectors.

Key Points:

The additions to Inbenta's executive team aims to support Inbenta's expansion in the North American market; further innovate its products and services; and increase Inbenta's brand awareness to key sectors.
As Head of Experience, David Barnhardt will be tasked with delivering and optimizing Inbenta's integrated, holistic AI-powered customer experience platform.
Barnhardt holds 20 years of experience in product and UX roles in the banking and payments sector.
"Inbenta is actively working with companies across industries to fine-tune its solutions for both the corporate and end-user.

Inbenta Acquires Horizn, Adding Interactive Product Demos to Inbenta's Customer Experience Platform

Retrieved on:

Tuesday, August 15, 2023

Synthetic media, AI, Acquisition, Brett Helm, Marketing, Knowledge management, Sales, Cryptocurrency, DALLAS, Inbenta

DALLAS, Aug. 15, 2023 /PRNewswire/ -- Inbenta, an AI platform purpose-built to optimize customer experience, today announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta's customer experience platform. The acquisition adds a new component to Inbenta's customer service toolkit, allowing companies to rapidly develop, edit and deploy helpful step-by-step tutorials, improving self-service and reducing agent escalation.

Key Points:

Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences
DALLAS, Aug. 15, 2023 /PRNewswire/ -- Inbenta, an AI platform purpose-built to optimize customer experience, today announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta's customer experience platform.
The addition of interactive product demos will provide Inbenta's customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services.
The addition also represents Inbenta's emphasis on a platform approach which aims to consolidate AI and digital customer experience tools; address gaps in customer interactions; and empower companies with thoughtful automation that tracks customer experience throughout the customer lifecycle.
At Inbenta, customer experience is at the center of everything we do – it was only natural that product demo capabilities should be included within our customer experience platform," said Melissa Solis, CEO at Inbenta.

Inbenta Expands its Customer Experience Platform, Allowing Companies to Integrate the Generative AI Solution of Their Choice

Retrieved on:

Tuesday, August 8, 2023

As a part of the integration, companies will be able to seamlessly add Open AI, Google, or other leading Generative AI platforms into their customer experience workflows and control how, where, and when these platforms are used.

Key Points:

As a part of the integration, companies will be able to seamlessly add Open AI, Google, or other leading Generative AI platforms into their customer experience workflows and control how, where, and when these platforms are used.
Leveraging Inbenta's customer experience platform, companies will also be able to more easily deploy and track AI generated content and responses across chatbot, search, messenger, knowledge management and other customer experience tools.
Importantly, by providing choice and the ability to control the review and delivery of AI generated content, Inbenta is helping companies deploy Generative AI in a safer and more responsible manner, allowing companies to add layers of human oversight and review of AI generated content.
By adding Generative AI, Inbenta is helping companies deploy content faster to improve customer experience, resolve customer service issues, providing a novel way to boost sales and increase revenue.

Inbenta Appoints Adam Rivera to Chief Legal Officer

Retrieved on:

Wednesday, June 14, 2023

Inbenta, DoorDash, Conversation, LSEG, Chatbot, Refinitiv, London Stock Exchange Group, AI, Rivera, Medical device, Privacy

DALLAS, June 14, 2023 /PRNewswire/ -- Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Adam Rivera to Chief Legal Officer.

Key Points:

DALLAS, June 14, 2023 /PRNewswire/ -- Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Adam Rivera to Chief Legal Officer.
As Chief Legal Officer, Rivera will be responsible for leading Inbenta's legal, compliance, and regulatory oversight.
"We are excited to be joined by Adam Rivera as Chief Legal Officer," Melissa Solis, CEO at Inbenta.
"Inbenta is a fast-growing business navigating a very dynamic market," said Adam Rivera, Chief Legal Officer at Inbenta.

Inbenta Secures $40M in Funding Led by Tritium Partners

Retrieved on:

Wednesday, January 11, 2023

Neuro, Natural language, Chatbot, Natural language processing, Partner, Melissa, TD Securities, CIO, HR, Customer service, Inbenta

DALLAS, Jan. 11, 2023 /PRNewswire/ -- Inbenta, a conversational AI platform designed to optimize customer experience, today announced its closing of a $40M investment led by Tritium Partners.

Key Points:

DALLAS, Jan. 11, 2023 /PRNewswire/ -- Inbenta, a conversational AI platform designed to optimize customer experience, today announced its closing of a $40M investment led by Tritium Partners.
With the backing of Tritium Partners, Inbenta is now positioned to rapidly scale and develop a truly end-to-end AI platform that delivers on features never before imagined."
Today's funding will allow Inbenta to accelerate the market's awareness of its comprehensive platform that tailors AI-driven solutions across industries and use cases for the needs of all enterprises," said Matt Bowman, Managing Partner at Tritium Partners.
Tritium Partners' Matt Bowman, Managing Partner and Chris Steiner, Partner will join Inbenta's Board of Directors.

Inbenta Profiled in Conversational AI "Hot Vendor" report by Aragon Research

Retrieved on:

Thursday, August 11, 2022

SUNNYVALE, Calif., Aug. 11, 2022 /PRNewswire/ -- Inbenta, a leading conversational AI platform provider, today announced that it has been included in the "Hot Vendors" profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. (July 2022). The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market.

Key Points:

Vendors selected for the "Hot Vendor" report are noteworthy, visionary, and innovative
SUNNYVALE, Calif., Aug. 11, 2022 /PRNewswire/ -- Inbenta , a leading conversational AI platform provider, today announced that it has been included in the "Hot Vendors" profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. (July 2022).
The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market.
According to the report: "What makes Inbenta hot is its novel use of neuro-symbolic AI.
Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact.

Inbenta Profiled in Conversational AI "Hot Vendor" report by Aragon Research

Retrieved on:

Thursday, August 11, 2022

SUNNYVALE, Calif., Aug. 11, 2022 /PRNewswire/ -- Inbenta, a leading conversational AI platform provider, today announced that it has been included in the "Hot Vendors" profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. (July 2022). The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market.

Key Points:

Vendors selected for the "Hot Vendor" report are noteworthy, visionary, and innovative
SUNNYVALE, Calif., Aug. 11, 2022 /PRNewswire/ -- Inbenta , a leading conversational AI platform provider, today announced that it has been included in the "Hot Vendors" profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. (July 2022).
The report provides an overview of the latest advancements in conversational AI and identifies four vendors that are making an impact in the market.
According to the report: "What makes Inbenta hot is its novel use of neuro-symbolic AI.
Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact.

Inbenta obtains the AENOR ISO/IEC 27701 Privacy Information Management certification

Retrieved on:

Monday, February 7, 2022

SUNNYVALE, Calif., Feb. 7, 2022 /PRNewswire-PRWeb/ --The ISO/IEC 27701 certification ensures compliance with the principles and obligations imposed by data protection and information privacy legislation.

Key Points:

SUNNYVALE, Calif., Feb. 7, 2022 /PRNewswire-PRWeb/ --The ISO/IEC 27701 certification ensures compliance with the principles and obligations imposed by data protection and information privacy legislation.
Inbenta is one of the first AI and NLP companies to obtain the AENOR ISO/IEC 27701 certification for Information Privacy Management, an extension of ISO/IEC 27001 for Information Security Management, and ISO/IEC 27002 for Security Controls.
The ISO/IEC 27701 certification ensures compliance with the principles and obligations imposed by data protection and privacy legislation, such as the European Data Protection Regulation (GDPR).
For Luis Sarabia, Inbenta's Quality & Compliance Manager, "joining the small group of pioneers that have been granted this certification means a substantial improvement of our Integrated Management System, which combines Quality (ISO 9001), Information Security (ISO/IEC 27001 and ISO/IEC 27017) and now Privacy (ISO/IEC 27701).