Declining Mental Health Takes Toll on Financial Services Operations
Mental health concerns are a primary driver, forcing financial service providers to address a once-taboo workplace subject.
- Mental health concerns are a primary driver, forcing financial service providers to address a once-taboo workplace subject.
- This, in conjunction with recruitment challenges facing the industry, has made mental health and well-being a top priority for firms.
- There are several reasons why mental health issues are growing at higher rates amongst front-line agents.
- Increasingly complex calls and a rise in vulnerable customer volume has taken its toll on the mental health of many agents.