Bank of America's Erica® Tops 1 Billion Client Interactions, Now Nearly 1.5 Million Per Day
CHARLOTTE, N.C., Oct. 12, 2022 /PRNewswire/ -- Erica, the most advanced and first widely available virtual financial assistant, has surpassed 1 billion interactions with Bank of America clients. The award-winning technology, powered by artificial intelligence (AI), officially launched in 2018 and has since helped nearly 32 million clients with their everyday financial needs.
- CHARLOTTE, N.C., Oct. 12, 2022 /PRNewswire/ -- Erica, the most advanced and first widely available virtual financial assistant, has surpassed 1 billion interactions with Bank of America clients.
- The award-winning technology, powered by artificial intelligence (AI), officially launched in 2018 and has since helped nearly 32 million clients with their everyday financial needs.
- More than 4 million proactive notifications about eligibility for Preferred Rewards have helped clients enroll in the program and enjoy the benefits.
- Bank of America offers industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services.