Bright Pattern Mobile Empowers Any Employee in the Enterprise to Improve CX
SAN FRANCISCO, Sept. 6, 2022 /PRNewswire/ -- Bright Pattern, a leading provider of cloud-based omnichannel contact center software for innovative companies, announces Bright Pattern Mobile. Bright Pattern Mobile puts the power of an omnichannel contact center in the hands of every contact center agent and employee in the organization to allow anyone in the company to improve CX - from contact center agents to subject matter experts. Bright Pattern Mobile also allows organization-wide CX productivity metrics for all employees to now be measured in real time. The solution has recently been deployed by a leading retailer in Australia in all of their nearly 200 stores.
- SAN FRANCISCO, Sept. 6, 2022 /PRNewswire/ -- Bright Pattern, a leading provider of cloud-based omnichannel contact center software for innovative companies, announces Bright Pattern Mobile.
- Bright Pattern Mobile also allows organization-wide CX productivity metrics for all employees to now be measured in real time.
- This further validates that everyone in an organization is responsible for improving CX, and Bright Pattern Mobile helps them achieve it."
- Bright Pattern Mobile allows companies to bring all needed employees together to improve CX while providing digital mobile transformation:
Contact center type metrics of employee or CX productivity can now for the first time be applied to other employees, to better understand and improve company-wide productivity.