Emplifi Helps Dine Brands Global Reduce Direct Message Response Times and Integrate Google Reviews
Dine Brands was already using Emplifi Agent, a customer service engagement CRM, before they seamlessly integrated Emplifi’s social media management features into their workflow.
- Dine Brands was already using Emplifi Agent, a customer service engagement CRM, before they seamlessly integrated Emplifi’s social media management features into their workflow.
- Within a few weeks of deploying these features, Dine Brands saw immediate improvements across its social media guest recovery efforts.
- Integrate Google Reviews into their social media guest recovery processes, including the ability to respond to any guest reviews that come through the Google Review platform.
- Dine Brands has achieved this — faster response times combined with valuable guest insights — making it clear just how important social media platforms are to customer service initiatives.”