Draft:Customer journey

Benchmarking for 2021: Understanding the Clinical Diagnostics Customer Experience - ResearchAndMarkets.com

Retrieved on: 
Friday, December 18, 2020
Health, General Health, Marketing, Business, Brand management, Services marketing, Microeconomics, Customer experience, Product management, Touchpoint, Customer satisfaction, Brand, Point of sale, Draft:Customer journey

The "Benchmarking for 2021: Understanding the Clinical Diagnostics Customer Experience" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Benchmarking for 2021: Understanding the Clinical Diagnostics Customer Experience" report has been added to ResearchAndMarkets.com's offering.
  • Customer experience in the clinical diagnostics industry is increasingly a target for improving overall customer satisfaction and a potential opportunity for differentiation beyond product performance, service plans, and price.
  • The complete customer experience for the clinical diagnostic industry is composed of multiple touchpoints, or interactions, between customer and vendor, and each touchpoint represents a branding opportunity.
  • The customer experience model in this report arranges key touchpoints chronologically and within the following larger categories of the purchasing life cycle: pre-purchase experience, product experience, and post-purchase experience.

Worldwide Customer Experience Management Industry to 2025 - Impact of COVID-19 on the Market - ResearchAndMarkets.com

Retrieved on: 
Tuesday, August 11, 2020
Software, Technology, Data management, Marketing, Services marketing, Business, Product management, Brand management, Customer experience, Touchpoint, Customer satisfaction, Product marketing, Customer success, Draft:Customer journey

The Global Customer Experience Management Market is expected to grow at an impressive rate during the forecast period.

Key Points: 
  • The Global Customer Experience Management Market is expected to grow at an impressive rate during the forecast period.
  • The Global Customer Experience Management Market is driven by the growing need to enhance customer experience and improve the customer satisfaction levels.
  • The Global Customer Experience Management Market is segmented based on component, deployment mode, touch point, organization size, end-user industry, company and region.
  • Among these regions, North America is expected dominate the overall customer experience management market owing to the early adoption of technologies in the region.