Salesforce

RingCentral Expands Global Footprint and Drives Adoption Momentum of RingCX, AI-Powered Contact Center

Retrieved on: 
Tuesday, March 26, 2024
Technology, Other Communications, Marketing, Communications, Telecommunications, Software, Internet, Data Management, VoIP, Artificial Intelligence, EON, Microsoft, CRM, Organization, ServiceNow, RingCentral, Health, Salesforce, Customer engagement, CX, Enterprise, Senior, British English, Ecosystem, Public sector, CSAT, HubSpot, Multimedia, CRMS, Zendesk, Microsoft Dynamics 365, Human, RNG, Sales

This rapid international expansion is enabling customers in more markets to benefit from RingCX’s AI-powered, rich omnichannel, simple-to-use and easy-to-deploy solution.

Key Points: 
  • This rapid international expansion is enabling customers in more markets to benefit from RingCX’s AI-powered, rich omnichannel, simple-to-use and easy-to-deploy solution.
  • RingCentral credits this fast momentum to the continuous and accelerated roll-out of new, robust RingCX capabilities, which now include more than 1,000 features.
  • “We’re proud of the adoption momentum of RingCX and the accelerated rollout of more than 1,000 RingCX features.
  • “Already, 56.5% of companies have integrated their contact center and CRM platforms—both of which are the most commonly used on agents’ desktops.

SITE Technologies Hires Chief Revenue Officer to Expand on Record 2023 Growth

Retrieved on: 
Friday, March 22, 2024
Commercial Building & Real Estate, Software, Construction & Property, Internet, Building Systems, Technology, Urban Planning, REIT, Microsoft, GTM, Organization, Software as a service, Growth, Data analysis, Salesforce, Magnite Inc, Multimedia, Government, SITE, Fine chemical

SITE Technologies , the market leader in Asset Management & Data Analytics, today disclosed that the company has hired Miles Kirkpatrick as its CRO.

Key Points: 
  • SITE Technologies , the market leader in Asset Management & Data Analytics, today disclosed that the company has hired Miles Kirkpatrick as its CRO.
  • This appointment follows a record sales year, in which SITE more than doubled its revenue.
  • View the full release here: https://www.businesswire.com/news/home/20240322630133/en/
    Miles Kirkpatrick, new Chief Revenue Officer of SITE Technologies (Photo: Business Wire)
    Owners and managers of commercial, industrial, and government properties all have one thing in common, those properties need to have inspections completed on a regular basis.
  • He has a proven track record of leading GTM organizations at leading SaaS companies and will help us accelerate through our next growth phase,” said Dan Duffy CEO of SITE Technologies.

South Africa IT Industry Report 2024 Featuring Adapt It, Altron, 4Sight, Datatec, Mustek, EOH, Microsoft, IBM, Dell, Synthesis, BlueSky, AWS, Tableau, Salesforce, Obsidian Among Others - ResearchAndMarkets.com

Retrieved on: 
Friday, March 22, 2024
Technology, Security, Fintech, Professional Services, Software, Networks, Internet, Hardware, Data Management, IOT (Internet of Things), Microsoft, Tableau, Growth, Rolling blackout, Information technology, Corruption, Internet of things, Risk, Salesforce, Artificial intelligence, AI, Synthesis, IBM, AWS, Big data, City, Robotics, Cloud computing, EOH, Dell, Government, ICT, Video game

Growth will also come from cybersecurity services, local service providers offering value-added cloud computing services, and the development of fintech services.

Key Points: 
  • Growth will also come from cybersecurity services, local service providers offering value-added cloud computing services, and the development of fintech services.
  • This report focuses on the information technology (IT) industry, including hardware manufacturing, assembly, and supply; software development and supply; and retail sales of hardware and software.
  • It includes information on the size, state and economic contribution of the industry and trends including digital transformation, cloud computing, fintech, ecommerce and cybersecurity.
  • Local cloud service providers include Synthesis, BlueSky (which provides cloud consultancy services for Salesforce), AWS, Tableau, and Alteryx products, and Obsidian.

Genesys Announces Record Fiscal Year 2024 Business Results

Retrieved on: 
Thursday, March 21, 2024
Software, Networks, Other Communications, Internet, Artificial Intelligence, Data Management, Communications, Technology, Cloud, CDP, Schneider Electric, ARR, WEM, IDC, CX, SMS, Automation, City centre, Western Sydney University, Woman, Gold, Workforce, Supply chain, ACV, Magic, Organization, Fabletics, LG, WSU, Salesforce, AI, Student, Architecture, Colruyt Group, ModivCare, Gold medal, The Trevor Project, Health, Culture, Frost, SPCC, Empathy, Storm Hawks, WhatsApp, Unisys, SKY PerfecTV!, Software development, TechStyle Fashion Group, Heart, Human, Video game

Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan.

Key Points: 
  • Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan.
  • Genesys Cloud saw accelerated adoption of Genesys AI during the year, spanning conversational, generative and predictive capabilities.
  • Additionally, in February 2024, Genesys acquired Radarr Technologies , a leading AI-based social and digital listening, analytics, and consumer engagement company.
  • To further advance the company’s digital and AI innovations, Genesys invested $300 million in Genesys Cloud research and development during fiscal year 2024 and opened a new R&D center in Budapest during FY24.

SER Welcomes New Investment from TA to Accelerate Growth

Retrieved on: 
Thursday, March 21, 2024
Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Microsoft, DACH, Organization, ECM, Growth, Partnership, Salesforce, SAP, TA Associates, Enterprise content management, Multimedia

SER (the “Company”), a leading global Intelligent Content Automation (“ICA”) software vendor in the Enterprise Content Management (“ECM”) market, today announced that TA Associates (“TA”), a leading global private equity firm, has agreed to make a strategic growth investment in the Company.

Key Points: 
  • SER (the “Company”), a leading global Intelligent Content Automation (“ICA”) software vendor in the Enterprise Content Management (“ECM”) market, today announced that TA Associates (“TA”), a leading global private equity firm, has agreed to make a strategic growth investment in the Company.
  • SER and Carlyle, an investor in SER since 2018, welcome TA as the new lead investor.
  • View the full release here: https://www.businesswire.com/news/home/20240321414321/en/
    “We are delighted to welcome TA to SER as an investor and we are proud that they share our perspective on the significant opportunities ahead for our business,” said Dr. John Bates, CEO of SER.
  • We are delighted to partner with TA as the new lead investor in SER as the Company enters the next phase of its growth journey.”
    The transaction is subject to customary regulatory approvals.

Profluent Secures $35M in Additional Funding and Key Industry Experts to Scale Foundational AI Models for Biomedicine and Tackle First Vertical in Gene Editing

Retrieved on: 
Thursday, March 21, 2024
Other Health, Software, Research, Pharmaceutical, Technology, Artificial Intelligence, Genetics, Health Technology, Science, Biotechnology, Other Science, Health, AIX, Cas9, OpenAI, Gene editing, Insight Partners, Growth, Spotlight, General partnership, Salesforce, Nature Biotechnology, Gene, Spark Capital, AI, University, Tome, Nature, Protein engineering, Biology, Microbiology, CRISPR, De novo, ChatGPT, Therapy, Machine learning, Probability, Management

Profluent, an AI-first protein design company, today announced the close of additional funding to bring the total raised to $44M.

Key Points: 
  • Profluent, an AI-first protein design company, today announced the close of additional funding to bring the total raised to $44M.
  • “Our research at the forefront of AI has enabled Profluent to create large language models that begin to learn the blueprint of nature,” said Ali Madani, Profluent co-founder and Chief Executive Officer.
  • By first applying its platform to gene editing, the company showcases AI as the ideal interface for engineering complex biological systems.
  • Just as ChatGPT can write compelling essays and emails, Profluent has developed AI that designs entirely new and functional proteins.

New Oracle Database Survey Shows Customers Satisfied with Current Releases but Concerned with Cost, Effort, and Upgrades Required to Maintain and Support

Retrieved on: 
Thursday, March 21, 2024
Data Management, Security, Technology, Other Technology, Software, Networks, Internet, Customer, ROI, Organization, Growth, Salesforce, SAP, Foundry, Hyundai Motor Group, AWS, Middleware, Database, Freeman, Street, Oracle Database, Multimedia, DBMS

” The Rimini Street-sponsored research was conducted among more than 100 U.S.-based Oracle application managers and leads, database architects, database administrators, and senior IT management.

Key Points: 
  • ” The Rimini Street-sponsored research was conducted among more than 100 U.S.-based Oracle application managers and leads, database architects, database administrators, and senior IT management.
  • View the full release here: https://www.businesswire.com/news/home/20240321224051/en/
    New Oracle Database Survey Shows Customers Satisfied with Current Releases but Concerned with Cost, Effort, and Upgrades Required to Maintain and Support (Graphic: Business Wire)
    The survey examines the strategies, underlying forces driving changes, and challenges experienced by Oracle Database customers as Premier Support for 19c comes to an end as of April 2024, followed by Oracle’s Extended Support in 2027.
  • The survey shows that most enterprises depend on Oracle and are running a high number of Oracle instances, with survey participants averaging 182 instances.
  • The data reveals that 41% of respondents are running Oracle Database version 19c while 38% are running an Oracle database instance older than 19c.

parcelLab Announces parcelLab Order Tracking for Salesforce on Salesforce AppExchange

Retrieved on: 
Wednesday, March 20, 2024
Software, Supply Chain Management, Mobile, Wireless, Networks, Online Retail, Internet, Data Management, Electronic Commerce, Apps, Applications, Technology, Fashion, Retail, Cloud, Salesforce, Customer service, Online shopping

parcelLab today announced it has launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to better serve customers and control the end-to-end customer journey.

Key Points: 
  • parcelLab today announced it has launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to better serve customers and control the end-to-end customer journey.
  • parcelLab users can leverage Order Tracking for Customer Service to empower customer service agents to resolve order delivery questions faster, freeing them to focus on revenue-generating activities while enhancing the customer experience and reducing overhead costs.
  • Order Tracking for Salesforce provides customer service agents with a unified view of all relevant orders and return information – including product details, shipping status, prior communications, and the customer’s full order history.
  • A multi-faceted search further reduces call handle times by allowing agents to find details by order or tracking number, customer email, or name.

Confluent Unveils Tableflow to Unite Analytics and Operations with Data Streaming

Retrieved on: 
Tuesday, March 19, 2024
Professional Services, Data Management, Data Analytics, Apps, Applications, Technology, Software, Networks, Cloud, Microsoft, Azure, Microsoft Azure, Organization, Software as a service, Data, ServiceNow, Superblock, Central nervous system, Connect, Salesforce, Confluence, IDC, Table, SLA, AWS, Ecosystem, Apache Kafka, SingleStore, Workload, Flink, GMT, CFLT, Squid, CWC, Video game

Confluent Tableflow easily transforms Apache Kafka® topics and the associated schemas to Apache Iceberg® tables with a single click to better supply data lakes and data warehouses.

Key Points: 
  • Confluent Tableflow easily transforms Apache Kafka® topics and the associated schemas to Apache Iceberg® tables with a single click to better supply data lakes and data warehouses.
  • The analytical estate includes data warehouses, data lakes, and analytics engines that power analytics and decision-making and use data streams and historical tables to run queries and different analytical functions.
  • Connectors address the challenges of traditional data architectures that can silo data, decrease data quality, and lead to unplanned downtime.
  • Schema Registry is a crucial component for governing data streams, helping teams enforce universal data standards to ensure data quality and data consistency while reducing operational complexity.

Workato’s Gautham Viswanathan Named to Product 50, List of the World’s Most Innovative Product and Growth Leaders

Retrieved on: 
Tuesday, March 19, 2024
Data Management, Technology, Software, Networks, Artificial Intelligence, Internet, Automation, Salesforce, AI, IBM, Delta Air Lines, Management

Workato ®, the leading AI-powered enterprise automation platform, announced that Gautham Viswanathan, co-founder and Chief Product Officer, has been named to the Product 50 , the definitive list of the top global product leaders.

Key Points: 
  • Workato ®, the leading AI-powered enterprise automation platform, announced that Gautham Viswanathan, co-founder and Chief Product Officer, has been named to the Product 50 , the definitive list of the top global product leaders.
  • This year, Product 50 received more than 600 submissions on behalf of product and growth leaders across the globe.
  • Categories included Most Admired Product Leader; Best Product Leader (Large, Midsize, and Small Company); Most Promising Product Up-and-Comer; Best Growth Product Leader; Best Digital Transformation Product Leader; Best Product Design Leader; Best Product Industry Influencer; and Best Social Good Product Leader.
  • Gautham joins the Product 50 list alongside leaders from Delta Airlines, Figma, Google, IBM, Salesforce, and more.