Mitto Password Manager

Mitto Enables A2P Messaging in Pacific Islands Through Direct Connectivity Across the Remote Region

Retrieved on: 
Thursday, January 12, 2023
Ecosystem, Pacific Ocean, Intelligence, American Samoa, MNOS, MNO, Communications satellite, Mobile phone operator, List of islands in the Pacific Ocean, Mitto Password Manager

ZURICH, Jan. 12, 2023 /PRNewswire/ -- Mitto, a leading provider of global omnichannel communications solutions, today announced it delivers routing of business messaging into nine Pacific Islands regions directly through each island's mobile carrier network (MNOs). Mitto's strategic relationships with MNOs across the Pacific Islands region provide widespread direct connectivity for businesses seeking fast and reliable omnichannel reach to consumers in a technologically underserved region.

Key Points: 
  • Mitto's strategic relationships with MNOs across the Pacific Islands region provide widespread direct connectivity for businesses seeking fast and reliable omnichannel reach to consumers in a technologically underserved region.
  • Mobile internet penetration in the Pacific Islands is the lowest of any region in the world, just 18% at the end of 2018, leaving more than 9 million people in the Pacific Islands region offline.
  • Our expanded direct connectivity across nine Pacific Islands countries brings much-needed connectivity to consumers there and brings MNOs of the remote region into the global A2P ecosystem."
  • Mitto now has direct connectivity to the following MNOs across the Pacific Islands:

Omnichannel Messaging is Critical for a Positive Customer Experience, says two-thirds of SMBs

Retrieved on: 
Monday, November 14, 2022
Technology, Social media, Knowledge, MNOS, Super Mario, View, CX, Multimedia, SMB, CEO, Risk, Communication, SMS, Fine chemical, Risk management, Marketing, Sales, Mitto Password Manager, Human voice

ZURICH, Switzerland, Nov. 14, 2022 /PRNewswire/ -- Mitto, a leading provider of global omnichannel communications solutions, today announced the results of a survey that explored how SMB leaders view customer experience (CX) within their organization and what might be holding them back from deploying CX technologies. The survey results show SMBs understand the importance of omnichannel for positive CX and debunk the myth that only larger enterprises have the resources to deliver strong CX. In fact, Mitto found that most SMBs (59%) believe their CX matches up with or exceeds that of competing enterprises.

Key Points: 
  • The survey results show SMBs understand the importance of omnichannel for positive CX and debunk the myth that only larger enterprises have the resources to deliver strong CX.
  • In fact, Mitto found that most SMBs (59%) believe their CX matches up with or exceeds that of competing enterprises.
  • When asked about the biggest drivers for a positive CX, the majority of SMBs pointed to the implementation of omnichannel messaging.
  • Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement.

90% of Americans would choose not to fly with an airline or stay in a hotel again after a negative customer support experience

Retrieved on: 
Monday, August 29, 2022
COVID-19, CEO, Research, SMS, View, Solution, CX, Multimedia, Labour, Twitter, Face, MNOS, Industry, Travel, Tourism, Airline, Mobile phone, Mitto Password Manager, Human voice

ZURICH, Aug. 29, 2022 /PRNewswire/ -- Mitto, a leading provider of global omnichannel communications solutions, today announced new research into customer experience in the travel and hospitality industry, finding a strong correlation between the standard of customer support and consumers' attitudes toward those brands. Poor customer support has the potential to drastically affect an airline or hotel brand's bottom line as 90% of consumers who experienced a negative interaction would choose not to give business to that specific airline or hotel in the future unless there was no alternative. Further, 30% and 42% said they would never fly with that airline or stay in that hotel again.

Key Points: 
  • Further, 30% and 42% said they would never fly with that airline or stay in that hotel again.
  • But the speed and method of how these delays are communicated play a key role in consumers' overall experience.
  • "Our research shows quality customer support would create a better experience even in the face of flight delays and other vacation disruptions.
  • In fact, 95% of Americans had a positive or neutral experience with a hotel in the past year.

Mitto, a leader in omnichannel communications, announces partnership with new MVNO imowi by CATEL

Retrieved on: 
Tuesday, August 2, 2022
E-commerce, Environment, Human, API, MNO, WhatsApp, Telecommunication, Partnership, Solution, Mobile, SMS, CATEL, Ecosystem, MVNO, Efficiency, Growth, Communication, LATAM, Mobile phone, Argentines, Mitto Password Manager

BUENOS AIRES, Argentina , Aug. 2, 2022 /PRNewswire/ -- Mitto, a global leader in omnichannel messaging services based in 18 countries, today announced its new partnership with MVNO imowi by CATEL in Argentina. This will enable an optimized reach to 100% of Argentina's cell phone users via direct connectivity with all mobile network operators in the country (MNO). By expanding its strategic relationship with operators, Mitto seeks to support companies' omnichannel marketing and growth strategies through fast and efficient message routing, with full access throughout Argentina, where more than 80% of citizens - or about 36 million people - own and actively use a cell phone.

Key Points: 
  • BUENOS AIRES, Argentina, Aug. 2, 2022 /PRNewswire/ -- Mitto , a global leader in omnichannel messaging services based in 18 countries, today announced its new partnership with MVNO imowi by CATEL in Argentina.
  • imowi is the first national cooperative mobile phone provider with nationwide reach, the fourth carrier in Argentina, created by CATEL.
  • Mitto has a decade of experience working on the improvement and efficiency of omnichannel messaging through quality technologies.
  • Mitto is a leading provider of omnichannel communication solutions worldwide, supporting business growth with advanced customer engagement technology and messaging enablement.

One-third of consumers would rather visit the dentist than converse with their bank after a negative customer experience

Retrieved on: 
Monday, June 27, 2022
Millennials, Hearing, View, MNOS, CEO, Generation Z, Twitter, Technology, Multimedia, Social media, SMS, Online shopping, Mobile phone, Human voice, Mitto Password Manager

ZURICH, June 27, 2022 /PRNewswire/ -- Mitto, a leading provider of global omnichannel communications solutions, today announced the results of a survey that delved into customer experience and preferences when conversing with their bank. Mitto found that customer experience is crucial as one-third of respondents who reported a negative bank experience would rather make a trip to the dentist than interact with their bank.

Key Points: 
  • Mitto found that customer experience is crucial as one-third of respondents who reported a negative bank experience would rather make a trip to the dentist than interact with their bank.
  • Mitto revealed that the vast majority of respondents wanted high-standard customer support and this was the best indicator of the quality of customer experience while banking.
  • More than two-thirds of respondents reported having an average or positive experience with their bank when that bank prioritized customer support, while poor support was the biggest proponent of a negative experience (33%).
  • "We are consistently hearing from consumers that quality customer support is their biggest priority when it comes to conversing with brands.

Two-Thirds of Gen Z favor text messaging over email during ecommerce interactions

Retrieved on: 
Wednesday, June 22, 2022
Time, Millennials, SMS, View, CEO, Apple Pay, Science and technology in Asia, Research, WhatsApp, MNOS, Social media, Twitter, Generation Z, Communication, Multimedia, PayPal, Online shopping, Mobile phone, Human voice, Mitto Password Manager

ZURICH, June 22, 2022 /PRNewswire/ -- Mitto, a leading provider of global omnichannel communications solutions, today announced the results of a survey that explored consumer behaviors and communication preferences when interacting with ecommerce brands. The survey revealed that 90% of consumers find it important for brands to interact with them on their preferred channels, whether that is SMS, social media or chat apps.

Key Points: 
  • Mitto found that the type of interaction the customer is having with a brand influences the preferred communications channel.
  • For quick questions or confirmations, including two-factor authentication (2FA), 46% of survey respondents favored text messaging over email.
  • This number was even higher when looking at Generation Z and Millennials as more than two-thirds preferred SMS.
  • "Through the use of omnichannel communications, ecommerce brands can meet customers where they are already spending their time.

A Bad Customer Experience Is Worse Than Shipment Delays, Say 76% Of Americans

Retrieved on: 
Monday, April 4, 2022
Multimedia, SMS, MNOS, Research, CX, Element, Twitter, Ageing, Time, CEO, Mitto Password Manager, Online shopping, Retail, Public relations, Human voice

A majority (55%) of consumers have canceled a delayed shipment because of a bad customer experience.

Key Points: 
  • A majority (55%) of consumers have canceled a delayed shipment because of a bad customer experience.
  • And when asked whether bad CX or a product delay is worse, over three-quarters (76%) of respondents indicated bad CX.
  • Less than half (44%) of respondents believe brands try to provide better customer service to compensate for their shipment being delayed.
  • Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement.

Mitto Expands Messaging Channel Portfolio With Addition of Viber Business, Extending Consumer Reach for Enterprises Across the Globe

Retrieved on: 
Wednesday, May 19, 2021
Software, Computer-mediated communication, Technology, Social media, Instant messaging clients, Rakuten, Viber, Online chat, Omnichannel, Mitto Password Manager, Messaging apps

b'ZURICH, May 19, 2021 /PRNewswire/ -- Mitto , a leading provider of global omnichannel communications solutions, today announced the Mitto platform has added Viber Business, a group messaging app utilized by more than 1 billion users worldwide.

Key Points: 
  • b'ZURICH, May 19, 2021 /PRNewswire/ -- Mitto , a leading provider of global omnichannel communications solutions, today announced the Mitto platform has added Viber Business, a group messaging app utilized by more than 1 billion users worldwide.
  • "With the addition of Viber Business, Mitto is enabling these brands to expand their global reach and empowering them to have meaningful interactions with their customers.
  • By adding this additional channel, Mitto continues to offer the deepest and most complete omnichannel communications platform that helps brands meet their customers exactly where they are in today\'s digital world.
  • Follow Mitto on Twitter: @ mittoglobal\nView original content to download multimedia: http://www.prnewswire.com/news-releases/mitto-expands-messaging-channel-...\n'

Mitto Adds Google Business Messages to Help Brands Engage Customers Early in their Journey

Retrieved on: 
Wednesday, March 3, 2021
Software, E-commerce, Marketing, Omnichannel, Mitto Password Manager, Engagement marketing, Google Search, Websites

ZURICH, March 3, 2021 /PRNewswire/ -- Mitto , a leading provider of global omnichannel communications solutions, today announced the Mitto platform has added Google Business Messages , a mobile conversational channel that enables brands to engage with customers directly inside Google Search and Maps.

Key Points: 
  • ZURICH, March 3, 2021 /PRNewswire/ -- Mitto , a leading provider of global omnichannel communications solutions, today announced the Mitto platform has added Google Business Messages , a mobile conversational channel that enables brands to engage with customers directly inside Google Search and Maps.
  • "With Google Business Messages, Mitto arms businesses of all sizes with the ability to connect with customers early in their journey and in preferred channels they're comfortable with.
  • With Google Business Messages, Mitto customers can creating more meaningful, rich connections with customers that:
    Drive sales, loyalty and customer satisfaction through assistive experiences and rich features, and improve customer response time.
  • The addition of Google Business Messages adds another critical engagement channel to Mitto's platform.

Mitto Secures Exclusive A2P SMS Delivery into Emerging Market

Retrieved on: 
Tuesday, January 19, 2021
Mobile telecommunications, Service industries, Telecommunications, Text messaging, SMS, Mitto Password Manager, One-time password, Omnichannel, Password, Enablement

Mitto's patented, owned technology built to guarantee security and service quality is behind the decision to choose the company as a sole, trusted A2P SMS partner, enabling and controlling the entry and delivery of all OTPs (one-time passwords), customer notifications and more.

Key Points: 
  • Mitto's patented, owned technology built to guarantee security and service quality is behind the decision to choose the company as a sole, trusted A2P SMS partner, enabling and controlling the entry and delivery of all OTPs (one-time passwords), customer notifications and more.
  • "In today's climate, upholding consumer safety and security is front and center in importance, but customer experience shouldn't suffer for it," said Andrea Giacomini, CEO of Mitto.
  • "Mitto has perfected the security and quality requirements necessary to ensure successful, large-scale A2P SMS delivery.
  • Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement.