Zeacom

Enghouse Integrates with Microsoft Teams for Contact Center

Retrieved on: 
Tuesday, March 31, 2020
Computing, Computer companies, Cloud infrastructure, Business, Interactive voice response, Cloud computing, Microsoft, Zeacom

MARKHAM, ON, March 31, 2020 /PRNewswire/ -Enghouse Systems Limited (TSX:ENGH) is participating in the Microsoft Teams Connected Contact Center certification program and now offers cloud and on-premise contact center options for Microsoft Teams.

Key Points: 
  • MARKHAM, ON, March 31, 2020 /PRNewswire/ -Enghouse Systems Limited (TSX:ENGH) is participating in the Microsoft Teams Connected Contact Center certification program and now offers cloud and on-premise contact center options for Microsoft Teams.
  • For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud, which provides Contact Center as a Service (CCaaS), and Enghouse Interactive Communications Center (CC) V11.0, which supports on-premise or private cloud deployment options.
  • Enghouse Cloud and Enghouse Interactive Communications Center are fully featured omni-channel contact center solutions which include customer self-service and IVR, queuing and routing, and delivery of calls to Teams clients on agent desktops.
  • Now, our integration to Microsoft Teams takes this up to a new level, helping Enghouse and Microsoft enhance the game for contact centers."

Enghouse Integrates with Microsoft Teams for Contact Center

Retrieved on: 
Tuesday, March 31, 2020
Computing, Cloud infrastructure, Computer companies, Telecommunications, Interactive voice response, Cloud computing, Microsoft, Zeacom

MARKHAM, Ontario, March 31, 2020 /CNW/ -Enghouse Systems Limited (TSX:ENGH) is participating in theMicrosoft Teams Connected Contact Center certification program and now offers cloud and on-premise contact center options for Microsoft Teams.

Key Points: 
  • MARKHAM, Ontario, March 31, 2020 /CNW/ -Enghouse Systems Limited (TSX:ENGH) is participating in theMicrosoft Teams Connected Contact Center certification program and now offers cloud and on-premise contact center options for Microsoft Teams.
  • For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud, which provides Contact Center as a Service (CCaaS), and Enghouse Interactive Communications Center (CC) V11.0, which supports on-premise or private cloud deployment options.
  • Enghouse Cloud and Enghouse Interactive Communications Center are fully featured omni-channel contact center solutions which include customer self-service and IVR, queuing and routing, and delivery of calls to Teams clients on agent desktops.
  • Now, our integration to Microsoft Teams takes this up to a new level, helping Enghouse and Microsoft enhance the game for contact centers."