Pathlight

Pathlight Capital Welcomes Laura Hegarty as Managing Director, Investor Relations

Retrieved on: 
Thursday, November 16, 2023
Marketing, Pathlight

BOSTON, Nov. 16, 2023 /PRNewswire/ -- Pathlight Capital LP ("Pathlight") is pleased to announce the hiring of Laura Hegarty as Managing Director, Investor Relations.

Key Points: 
  • BOSTON, Nov. 16, 2023 /PRNewswire/ -- Pathlight Capital LP ("Pathlight") is pleased to announce the hiring of Laura Hegarty as Managing Director, Investor Relations.
  • Hegarty brings with her over 20 years of experience in business development, marketing and investor relations in the alternative asset industry and has helped raise billions of institutional capital across private credit and hedge funds over the course of her career.
  • Prior to Pathlight, Laura served as Managing Director at Eaton Partners/Stifel where she covered the West Coast and Texas, specializing in distributing private credit and hedge funds.
  • "We are confident that Laura will greatly enhance our investor relations team as we continue to expand our LP base to support Pathlight's growth in the marketplace," said Dan Platt, CEO of Pathlight.

Pathlight Breaks Barriers in Conversation Intelligence with New AI-Native LLM Solution

Retrieved on: 
Wednesday, June 14, 2023
Quality assurance, Organization, LLM, Kvamme, AI, QA, Machine learning, SAN, Pathlight, Language, Mobile phone, Sales, Online shopping

SAN FRANCISCO, June 14, 2023 /PRNewswire/ -- Pathlight today unveiled Pathlight Conversation Intelligence (CI), introducing a new paradigm in AI-based customer interaction analysis. Leveraging the most sophisticated language models available, organizations can, for the first time, perform human-level analysis at scale—maximizing quality and depth of customer insight. Pathlight CI represents a major technology leap in the application of AI to the field of conversational analysis, surpassing the superficial limitations of legacy solutions.

Key Points: 
  • SAN FRANCISCO, June 14, 2023 /PRNewswire/ -- Pathlight today unveiled Pathlight Conversation Intelligence (CI), introducing a new paradigm in AI-based customer interaction analysis.
  • Pathlight CI represents a major technology leap in the application of AI to the field of conversational analysis, surpassing the superficial limitations of legacy solutions.
  • We designed Pathlight CI to go above and beyond these superficial insights and extract the full picture of what the customer needs.
  • The foundation of Pathlight CI is powered by a multi-LLM backend that uniquely leverages both public and privately hosted models.

Pathlight Unveils the First Generative AI Manager

Retrieved on: 
Thursday, April 20, 2023
KPI, Anxiety, Learning, LLM, Kvamme, AI, Lead, KPI-driven code analysis, Intelligence, SAN, Sales, Management, Dairy, Pathlight

SAN FRANCISCO, April 20, 2023 /PRNewswire/ -- Pathlight today unveiled "AI Manager", the industry's first autonomous manager for customer-facing teams powered by large language models (LLMs). AI Manager is a state-of-the art intelligence solution that analyzes millions of points of performance data—from customer interactions to employee KPIs, goals, and benchmarks—to provide objective and helpful data-driven coaching in real time. Now, with AI Manager, employees have the instant guidance they need to make better decisions and improve their performance faster.

Key Points: 
  • SAN FRANCISCO, April 20, 2023 /PRNewswire/ -- Pathlight today unveiled "AI Manager", the industry's first autonomous manager for customer-facing teams powered by large language models (LLMs).
  • Now, with AI Manager, employees have the instant guidance they need to make better decisions and improve their performance faster.
  • "Pathlight uses sophisticated methods that enable AI Manager to efficiently access the right data while staying within processing limits and keeping customer data secure," says Trey Doig, CTO of Pathlight.
  • In the coming weeks, Pathlight will make AI Manager available to managers who want to streamline and automate their time-consuming workflows.

EATING RECOVERY CENTER AND PATHLIGHT MOOD & ANXIETY CENTER INVESTS IN TEAMMATE ENGAGEMENT TO ADVANCE ITS MISSION OF OFFERING THE HIGHEST QUALITY CLINICAL CARE FOR PATIENTS WITH EATING DISORDERS AND MOOD AND ANXIETY DISORDERS

Retrieved on: 
Monday, December 5, 2022
Acquisition, Eating, Pathlight, Partial hospitalization, Bulimia nervosa, Communication, Depression, Express Scripts, Hospital, Engagement, Diabulimia, UFED, Intensive outpatient program, Panic disorder, Marotta, Home, Binge eating disorder, ERC, ARFID, Black & Veatch, Culture, Multimedia, Anorexia nervosa, Mania, Inclusion, Griswold, Express, Anxiety, Hotel manager, PHP, Post-traumatic stress disorder, IOP, University, Black, Patient, Mental health, Lighthouse, Moses Austin, Medicine, Management

He joins ERC Pathlight in this newly created role to help align the teammate experience with the company’s mission and values.

Key Points: 
  • He joins ERC Pathlight in this newly created role to help align the teammate experience with the company’s mission and values.
  • Sinclair will help strengthen internal communication and engagement efforts to build stronger connections and more rewarding experiences for ERC Pathlight teammates.
  • Eating Recovery Center (ERC) and Pathlight Mood & Anxiety Center (Pathlight) comprise the nation’s leading mental health care system dedicated to the treatment of eating disorders and primary mood, anxiety, and trauma-related disorders.
  • ERC and Pathlight provide innovative, evidence-based, treatment programs tailored for patients of all ages, genders, races, and ethnicities.

LARGEST PROVIDER OF ONLINE MENTAL HEALTH TREATMENT AT HIGHER LEVELS OF CARE ANNOUNCES NEW NAME: EATING RECOVERY AT HOME AND PATHLIGHT AT HOME

Retrieved on: 
Thursday, October 27, 2022
MS, National Directorate for Personal Data Protection, Intensive outpatient program, Bulimia nervosa, MD, Mental health, Doctor of Philosophy, Lists of diseases, Life, Depression, ARFID, Binge eating disorder, Partial hospitalization, Family therapy, IOP, Anxiety, Program, Patient, PTSD, Travel, UFED, Quality of life, Education, GLOBE, ERC, Insurance, Mania, Pathlight, Eating recovery, Panic disorder, Anorexia nervosa, Post-traumatic stress disorder, Support, PHP, Home, Eating disorder, Diabulimia, Hospital, Health insurance, Medicine, Residential care

For many people with eating disorders and mood and anxiety disorders, specialized virtual care is key to sustainable recovery.

Key Points: 
  • For many people with eating disorders and mood and anxiety disorders, specialized virtual care is key to sustainable recovery.
  • Thats why, today, Eating Recovery Center and Pathlight Mood & Anxiety Center (ERC Pathlight) announced a new name for their proven virtual intensive outpatient programs (IOP): Eating Recovery At Home and Pathlight At Home.
  • With years of experience rooted in evidence-based mental health care both in-person and online, ERC Pathlight has already brought treatment into the homes of more than 7,000 patients through virtual IOP.
  • Eating Recovery Center (ERC) and Pathlight Mood & Anxiety Center (Pathlight) comprise the nations leading mental health care system dedicated to the treatment of eating disorders and primary mood, anxiety, and trauma-related disorders.

Pathlight Selected by Kia Central & South America to Boost Productivity And Efficiency of Dealer and Service Advisors with Performance Intelligence

Retrieved on: 
Thursday, October 27, 2022
SAN, Insight Partners, Communication, Goal, Glass, Dealer, Kia, Marketing, Society, Performance management, Movement, Central, Workforce, CSA, Tablet, Calibuso v. Bank of America Corp., NPS, CEO, Salesforce, ERP, KIA, Customer service, Management, Tutoring, Pathlight

Pathlight will streamline manager operations and boost employee performance with a single pane of glass for performance metrics.

Key Points: 
  • Pathlight will streamline manager operations and boost employee performance with a single pane of glass for performance metrics.
  • To ensure we're consistently providing inspiring experiences across all our dealer locations, we need to empower our frontline advisors with real-time performance insights," said Steve Lee, President at Kia Central & South America.
  • Combining Pathlight's Performance Intelligence dashboards with Performance Management tools allows managers and advisors to apply action to data.
  • Kia Central & South America Corp. is an incorporated division of Kia Corporation in charge of sales and marketing in 43 countries across Central and South America and the Caribbean.

Pathlight Capital Serves as Documentation Agent on $400 Million Credit Facility to Beyond Finance, LLC

Retrieved on: 
Thursday, October 6, 2022
Growth, LLC, Multimedia, Partnership, Company, Pathlight, Financial services, Beyond, Solution, Bank

BOSTON, Oct. 6, 2022 /PRNewswire/ -- Pathlight Capital LP ("Pathlight") announced it is serving as the Documentation Agent on a $400 million senior secured delayed-draw term loan facility ("DDTL") to Beyond Finance, LLC ("Beyond" or the "Company"), a provider of success fee-based debt resolution services.

Key Points: 
  • BOSTON, Oct. 6, 2022 /PRNewswire/ -- Pathlight Capital LP ("Pathlight") announced it is serving as the Documentation Agent on a $400 million senior secured delayed-draw term loan facility ("DDTL") to Beyond Finance, LLC ("Beyond" or the "Company"), a provider of success fee-based debt resolution services.
  • Comvest Credit Partners, a leading provider of flexible direct financing solutions to middle-market companies, served as Administrative Agent.
  • Proceeds from the DDTL will be used to support the Company's ongoing operations and continued growth.
  • Tyler Harrington, Managing Director of Pathlight Capital added, "Pathlight is proud to support Beyond Finance as they continue to drive growth and expand their debt resolution platform.

Pathlight Extends Platform with New AI-enabled Quality Assurance and Announces Workforce Management

Retrieved on: 
Tuesday, June 21, 2022
Solution, CX, WFM, Insight Partners, CTO, Intelligence, Phrase, Digit, CEO, CS, Workforce management, UI, Efficiency, GA, Goal, Quality assurance, Daylight saving time, Forecasting, CSAT, Workforce, Pathlight, Disruptive innovation, AI, QA, Customer service, Online shopping, Management, Retail

SAN FRANCISCO , June 21, 2022 /PRNewswire/ -- Pathlight, the leader in Performance Intelligence, today unveiled at CCW Las Vegas new additions to their platform including AI-enabled Quality Assurance (QA) and Workforce Management (WFM) to help businesses improve customer experience and maximize team productivity. The intelligent, easy-to-deploy QA platform leverages AI to automate quality assurance processes across email, chat and phone conversations to ensure customer service interactions meet company standards and customer expectations. The new Workforce Management capability will simplify scheduling and attendance to help businesses stay on top of support volume and meet demand at scale.

Key Points: 
  • The intelligent, easy-to-deploy QA platform leverages AI to automate quality assurance processes across email, chat and phone conversations to ensure customer service interactions meet company standards and customer expectations.
  • Pathlight is the first Performance Intelligence platform purpose-built for brands to monitor, analyze, and optimize team performance.
  • Integrating Quality Assurance and Workforce Management workflows into a single platform, allows businesses to dramatically improve customer experience quality and reduce the cost and complexity of service operations.
  • AI-enabled Quality Assurance to Save Time, Boost Productivity and Increase CSAT
    Last fall, Pathlight integrated Quality Assurance (QA) with Performance Intelligence.

Pathlight Appoints Former Salesforce President and Oracle Executive Tony Owens to Board

Retrieved on: 
Tuesday, May 3, 2022
Insight Partners, Communication, Engagement, Salesforce, Organization, Efficiency, Goal, CEO, Growth, LivePerson, Risk management, Management, Pathlight, Oracle

SAN FRANCISCO, May 3, 2022 /PRNewswire/ -- Pathlight, the leader in Performance Intelligence technology, today announced that Tony Owens, former President at Salesforce and senior executive at Oracle, has joined Pathlight's board of directors. At Salesforce, Owens managed over 7,200 employees and helped them grow to over $10B in revenue. As a board member, Owens plans to help drive Pathlight's vision to empower customer-facing teams to improve efficiency and drive revenue, while highlighting the platform's potential to be a "gamechanger" for employee engagement and productivity.

Key Points: 
  • OwensCalls Pathlight a "Gamechanger" for Engagement, Retention, and Productivity of Customer-facing Employees
    SAN FRANCISCO, May 3, 2022 /PRNewswire/ -- Pathlight , the leader in Performance Intelligence technology, today announced that Tony Owens, former President at Salesforce and senior executive at Oracle, has joined Pathlight's board of directors.
  • At Salesforce, Owens managed over 7,200 employees and helped them grow to over $10B in revenue.
  • "Pathlight enables individuals to better manage themselves while empowering managers and leaders to understand and improve organizational performance.
  • Owens' board appointment comes as a result of his more than 20 yearsof experience building and managing large, high-growth technology sales organizations at world-renowned tech companies, including LivePerson, Salesforce and Oracle.

Pathlight Achieves Completion of SOC 2 Type I Certification

Retrieved on: 
Wednesday, January 19, 2022
CTO, SOC 2, Yelp, SAN, AICPA, Confidentiality, SOC, American Institute of Certified Public Accountants, CA, Organization, Pathlight Technology, Pathlight, American Institute, Software as a service, CFO, Certification, Communication, Certified Public Accountant, Compliance, Audit

"The security and confidentiality of our customers' data is a top priority for us at Pathlight," said Trey Doig, CTO and co-founder, Pathlight.

Key Points: 
  • "The security and confidentiality of our customers' data is a top priority for us at Pathlight," said Trey Doig, CTO and co-founder, Pathlight.
  • "The completion of the SOC 2 report further demonstrates our commitment to providing maximum transparency and achieving the highest compliance and security standards for our customers."
  • In addition to SOC 2 compliance, Pathlight is making a number of enhancements to its infrastructure by increasing flexibility, scalability, and adding extensive monitoring coverage.
  • Pathlight is a Performance Intelligence platform that allows large, customer-facing teams to move faster than ever before.