Draft:Conversational Marketing

Drift Expands Beyond Conversational Marketing

Retrieved on: 
Tuesday, August 4, 2020
Marketing, Product management, Services marketing, Product marketing, Customer lifetime value, Customer experience, Draft:Conversational Marketing

BOSTON, Aug. 4, 2020 /PRNewswire/ -- Drift , the leading sales and marketing platform that created the Conversational Marketing category, today announced a new category: Revenue Acceleration .

Key Points: 
  • BOSTON, Aug. 4, 2020 /PRNewswire/ -- Drift , the leading sales and marketing platform that created the Conversational Marketing category, today announced a new category: Revenue Acceleration .
  • Whereas Conversational Marketing focused on serving marketing, Revenue Acceleration powers an organization, uniting sales and marketing and touching all stages of the customer journey, from the moment someone first interacts with your business to the ongoing relationship they have as a customer.
  • We thought what we were doing was helping marketers drive more leads, but what we found is that when companies adopted Conversational Marketing, it wasn't just about marketing.
  • Drift is the Revenue Acceleration Platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value faster.

Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19

Instant messaging, Marketing, Chatbots, Dot-com bubble, eGain, Virtual assistant, Touchpoint, Internet bot, Draft:Conversational Marketing

SUNNYVALE, Calif., July 29, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading provider of customer engagement solutions, today announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19.

Key Points: 
  • SUNNYVALE, Calif., July 29, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading provider of customer engagement solutions, today announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19.
  • Conducted by Dimensional Research on behalf of eGain and fielded in June 2020, the survey was administered to thousands of consumers, who had used a digital channel for customer service across six industries in April and May 2020.
  • Here are key findings:
    Chatbots aka virtual assistants rank at the bottom among digital service options, including chatbots, messaging, chat, cobrowse, email, and social
    57% of consumers were frustrated with inconsistent answers across chatbot and human-assisted service.
  • All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Conversational Systems Market Size Worth $37.19 Billion by 2027: Grand View Research, Inc.

Retrieved on: 
Monday, July 6, 2020
Business process, Groupware, Workflow, Articles, Instant messaging, Natural language processing, Draft:Conversational Marketing

Conversational systems are widely used by businesses to automate and reduce workflows through the context-aware intelligence systems.

Key Points: 
  • Conversational systems are widely used by businesses to automate and reduce workflows through the context-aware intelligence systems.
  • These apps with conversational systems enable hassle-free, real-time, and seamless connectivity between customers and support agents.
  • The outbreak of COVID 19 is anticipated to favorably impact the growth of the market for conversational systems.
  • Grand View Research has segmented the global conversational systems market on the basis of component, type, application, end use, and region:
    Conversational Systems Component Outlook (Revenue, USD Million, 2016 - 2027)

Conversational Systems Market Size Worth $37.19 Billion by 2027: Grand View Research, Inc.

Retrieved on: 
Monday, July 6, 2020
Business process, Groupware, Workflow, Articles, Instant messaging, Natural language processing, Draft:Conversational Marketing

Conversational systems are widely used by businesses to automate and reduce workflows through the context-aware intelligence systems.

Key Points: 
  • Conversational systems are widely used by businesses to automate and reduce workflows through the context-aware intelligence systems.
  • These apps with conversational systems enable hassle-free, real-time, and seamless connectivity between customers and support agents.
  • The outbreak of COVID 19 is anticipated to favorably impact the growth of the market for conversational systems.
  • Grand View Research has segmented the global conversational systems market on the basis of component, type, application, end use, and region:
    Conversational Systems Component Outlook (Revenue, USD Million, 2016 - 2027)

Searchable.ai Raises $4M in Additional Seed Funding for Pioneering Conversational Search Technology to Increase Productivity

Retrieved on: 
Thursday, June 4, 2020
Articles, Internet search engines, Academic disciplines, Technology, Web search engine, Search engine technology, Artificial intelligence, Draft:Conversational Marketing

The new funding will be used to hire additional scientists and engineers, and further build out the product.

Key Points: 
  • The new funding will be used to hire additional scientists and engineers, and further build out the product.
  • Conversational Search is a new category of search engine technology that allows one to ask questions of information and get the right answer back.
  • Searchable.ai:
    The need for Conversational Search for work information grows each day.
  • "Searchable.ai is taking an approach and building technology that has potential to impact multiple areas of search to help people achieve more."

Five9 Launches Five9 Intelligent Virtual Assistant

Retrieved on: 
Thursday, June 4, 2020
Data management, Technology, Telecommunications, Mobile, Wireless, Software, Networks, Internet, Articles, Instant messaging, Technology, Chatbots, Natural language parsing, Virtual assistant, Artificial intelligence, Cloud computing, WaveNet, Draft:Conversational Marketing, Embodied agent

Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact center.

Key Points: 
  • Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact center.
  • Five9 Virtual Assistant delivers engaging conversational experiences for organizations which need both greater efficiency and a more personal, human element in their approach to customer care.
  • Five9 Virtual Assistant capabilities include:
    Human-like speech using WaveNet to offer hundreds of different text-to-speech voices across 17 languages.
  • With Five9 Virtual Assistant, agent assistance, as well as support for third party chatbots integrated into Google, Five9 is putting a suite of AI solutions into the hands of our customers, said Jonathan Rosenberg, Five9 Chief Technology Officer.

Creative Virtual Joins Engage Customer for a Webinar on Deploying AI Chatbots and Virtual Agents

Retrieved on: 
Thursday, May 28, 2020
Instant messaging, Natural language parsing, Internet bot, Chatbots, Draft:History of chatbots, Artificial intelligence, Draft:Conversational Marketing

LONDON, May 28, 2020 /PRNewswire-PRWeb/ -- Creative Virtual, a world leader in customer and employee engagement solutions, is presenting in an upcoming Engage Customer webinar focused on deploying successful chatbot and virtual agent projects.

Key Points: 
  • LONDON, May 28, 2020 /PRNewswire-PRWeb/ -- Creative Virtual, a world leader in customer and employee engagement solutions, is presenting in an upcoming Engage Customer webinar focused on deploying successful chatbot and virtual agent projects.
  • The webinar, 'Tips for Deploying AI Chatbots & Virtual Agents' , will feature a series of live demonstrations of current use cases and results from organisations around the world.
  • Register now for 'Tips for Deploying AI Chatbots & Virtual Agents' through the Engage Customer website .
  • More information about Creative Virtual and the company's innovative chatbot, virtual agent and live chat solutions is available on the Creative Virtual website .

LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm

Retrieved on: 
Monday, April 13, 2020
Instant messaging, LivePerson, Chatbot, Computer networking, Forrester, World Wide Web, Computing, Draft:Conversational Marketing

(Nasdaq: LPSN), a global leader in conversational solutions,has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020.

Key Points: 
  • (Nasdaq: LPSN), a global leader in conversational solutions,has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020.
  • Forrester, a leading global research and advisory firm, evaluated 13 providers based on 10 criteria.
  • LivePerson achieved a "differentiated" rating in the Customer Experience, Routing and Queuing, Chatbots, Business Insights, Vision, and Market approach categories.
  • "I'd like to congratulate the entire LivePerson team for delivering the market-leading solutions that make it possible for any brand to execute a conversational strategy."

$26.8 Bn Voice Assistant Markets by Component, Technology, Application, End-user, Deployment, Industry and Region - Forecast to 2030 - ResearchAndMarkets.com

Retrieved on: 
Wednesday, April 8, 2020
Technology, Software, Mobile, Wireless, User interface techniques, Human–computer interaction, Customer relationship management, Speech analytics, Voice user interface, Human communication, Computational linguistics, Draft:Conversational Marketing, Speech recognition

A software which utilizes natural language processing, speech analytics, and voice recognition technologies for helping users through voice recognition applications is referred to as voice assistant.

Key Points: 
  • A software which utilizes natural language processing, speech analytics, and voice recognition technologies for helping users through voice recognition applications is referred to as voice assistant.
  • The rising demand for voice assistant in contact centers is another major driving factor of the voice assistant market.
  • The increasing adoption of the voice assistant technology in the education sector is opening up wide opportunities for the players operating in the voice assistant market.
  • Hence, the market is being driven by the growing adoption of voice assistant in contact centers and rising need for enhancing customer experience.

Global Voice Assistant Market Research Report, 2020-2030 - Increasing Demand in Contact Centers, Adoption Opportunities of Cloud Technology

Retrieved on: 
Wednesday, April 8, 2020
User interface techniques, Human–computer interaction, Customer relationship management, Speech analytics, Voice user interface, Human communication, Computational linguistics, Draft:Conversational Marketing, Speech recognition

A software which utilizes natural language processing, speech analytics, and voice recognition technologies for helping users through voice recognition applications is referred to as voice assistant.

Key Points: 
  • A software which utilizes natural language processing, speech analytics, and voice recognition technologies for helping users through voice recognition applications is referred to as voice assistant.
  • The rising demand for voice assistant in contact centers is another major driving factor of the voice assistant market.
  • The increasing adoption of the voice assistant technology in the education sector is opening up wide opportunities for the players operating in the voice assistant market.
  • Hence, the market is being driven by the growing adoption of voice assistant in contact centers and rising need for enhancing customer experience.