Cyrrhus

Khoros Expands Executive Leadership Team with Three Key Appointments

Retrieved on: 
Tuesday, January 10, 2023
Other Technology, Telecommunications, Software, Networks, Internet, Data Management, Consumer Electronics, Social Media, Technology, Search Engine Optimization, Search Engine Marketing, Other Communications, Blogging, Publishing, Public Relations, Investor Relations, Marketing, Advertising, Communications, Global Sales Law Project, DevOps, Vista Equity Partners, ROI, Strategic planning, Senior, Studer, Telecommunication, CX, Engineering, CPO, Oracle, Software as a service, Wrike, Management, Risk management, Motorcycle accessories, Tealium, Cyrrhus

Khoros , an award-winning leader in digital-first customer engagement software and services, today announced the expansion of its leadership team with three new executive appointments.

Key Points: 
  • Khoros , an award-winning leader in digital-first customer engagement software and services, today announced the expansion of its leadership team with three new executive appointments.
  • Grounded in 20+ years of industry experience, Dustin Williams is an accomplished software executive passionate about leadership and sustained excellence.
  • His background spans engineering, DevOps, quality assurance, and organizational leadership with an emphasis on empowering teams, focused work, and high-quality engineering practices.
  • Ryan Studer served as CPO on the founding team of Topbox, leading product and engineering functions before Khoros acquired Topbox in 2021.

Talkwalker Wins Adweek Reader’s Choice Best of Tech Partner Awards

Retrieved on: 
Monday, November 21, 2022
Software, Internet, Social Media, Professional Services, Data Management, Technology, Data Analytics, Public Relations, Investor Relations, Marketing, Audio, Video, Advertising, Communications, Partnership, Social media, Marketing, Brand, AI, CMO, Heart, Adweek, Cyrrhus, Social, Customer, Social intelligence

Talkwalker , a leading consumer intelligence and deep listening company, announced it has been selected as a winner in Adweeks Readers Choice Best of Tech Partner Awards in the category of Best in Social/Influencer Tech, Social Intelligence Platform.

Key Points: 
  • Talkwalker , a leading consumer intelligence and deep listening company, announced it has been selected as a winner in Adweeks Readers Choice Best of Tech Partner Awards in the category of Best in Social/Influencer Tech, Social Intelligence Platform.
  • The Adweek Best of Tech Partner Awards recognize the top advertising and marketing technology providers across a variety of categories.
  • This is the fourth consecutive year Adweek has recognized the top ad-tech and mar-tech providers via a readers choice poll, with finalists being selected by Adweeks editorial team.
  • We believe that Talkwalker is in a league of its own when it comes to social listening and consumer intelligence, said David Low, CMO at Talkwalker.

Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision

Retrieved on: 
Thursday, November 10, 2022
Technology, Mobile, Wireless, Retail, Biking, Cycling, Professional Services, Other Communications, Sports, Telecommunications, Outdoors, Data Analytics, Communications, Internet, Specialty, Data Management, Jetson, Human, Partnership, Technology, Efficiency, Solution, Vista Equity Partners, Software, The Last Best Place, Amazon Web Services, Automation, Social media, CX, Growth, Life, CEO, Online shopping, Public relations, Cyrrhus

With todays agreement, Jetson completes its omnichannel customer service vision by using the Khoros platform for its digital contact center, combined with the Amazon Connect integration.

Key Points: 
  • With todays agreement, Jetson completes its omnichannel customer service vision by using the Khoros platform for its digital contact center, combined with the Amazon Connect integration.
  • The company now has the advantage of seamless digital and voice channel orchestration and out-of-the-box reporting within one agent desktop interface.
  • This month, Jetson added voice, via Amazon Connect , to its mix of support channels for a true omnichannel experience for customers and agents.
  • Through this partnership, Jetson has supported 200,000 customer service interactions via digital channels and voice in the Khoros platform.

Talkwalker and Khoros Release Social Media Trends 2023 Report

Retrieved on: 
Tuesday, October 25, 2022
Technology, Public Relations, Investor Relations, Marketing, Other Technology, Communications, Software, Audio, Video, Internet, Social Media, Data Management, Life, The Last Best Place, Vista Equity Partners, Social media, PR, Social, Partnership, Technology, AI, Customer, Â, Internet celebrity, IRL, Environment, Social commerce, Heart, Cyrrhus, Solution, View, Public relations, AMEC

Talkwalker , a leading consumer intelligence and deep listening company, and Khoros , an award-winning leader in digital-first customer engagement software and services, today released their annual Social Media Trends 2023 Report.

Key Points: 
  • Talkwalker , a leading consumer intelligence and deep listening company, and Khoros , an award-winning leader in digital-first customer engagement software and services, today released their annual Social Media Trends 2023 Report.
  • The Social Media Trends 2023 Report , titled From insights to action: how to disrupt a disruptive consumer, highlights the social media trends that matter most for brands, marketers, and PR professionals to watch in the coming year.
  • The report leveraged Talkwalkers social listening and AI-enabled analytics capabilities to uncover the 10 most impactful social media trends to expect in 2023 and demonstrate how consumers are driving these trends.
  • To read all of the trends brands can expect from social and the actions they should be taking in 2023, download the Social Media Trends 2023 Report here .

Khoros and SearchUnify Partner to Strengthen Online Community Experiences with Federated Search and New AI-powered Capabilities

Retrieved on: 
Wednesday, October 19, 2022
Online, Life, Slack, WordPress, The Last Best Place, Vista Equity Partners, Knowledge, CX, History, Partnership, ROI, CEO, Social media, Uis, CSAT, KPI-driven code analysis, SharePoint, Cyrrhus, Online shopping, Public relations

AUSTIN, Texas and MOUNTAIN VIEW, Calif., Oct. 19, 2022 /PRNewswire/ -- Khoros, a global leader in digital-first customer engagement software, today announced a partnership with SearchUnify, a leading unified cognitive platform, to offer federated search within Khoros-powered communities for a more effective self-service platform.

Key Points: 
  • But sometimes the best answer is found outside the community, which requires customers to search elsewhere," said Chris Tranquill, CEO at Khoros.
  • The partnership combines the power of Khoros's enterprise-grade communities software and SearchUnify's AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs.
  • Measure self-service success and prove online community ROI with deep analytics and metrics that matter, like case deflection and engagement, CSAT, and more.
  • For additional information about Khoros's digital-first customer engagement platform and services, including online community engagement, visit khoros.com .

Khoros and SearchUnify Partner to Strengthen Online Community Experiences with Federated Search and New AI-powered Capabilities

Retrieved on: 
Wednesday, October 19, 2022
Online, Life, Slack, WordPress, The Last Best Place, Vista Equity Partners, Knowledge, CX, History, Partnership, ROI, CEO, Social media, Uis, CSAT, KPI-driven code analysis, SharePoint, Cyrrhus, Online shopping, Public relations

AUSTIN, Texas and MOUNTAIN VIEW, Calif., Oct. 19, 2022 /PRNewswire/ -- Khoros, a global leader in digital-first customer engagement software, today announced a partnership with SearchUnify, a leading unified cognitive platform, to offer federated search within Khoros-powered communities for a more effective self-service platform.

Key Points: 
  • But sometimes the best answer is found outside the community, which requires customers to search elsewhere," said Chris Tranquill, CEO at Khoros.
  • The partnership combines the power of Khoros's enterprise-grade communities software and SearchUnify's AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs.
  • Measure self-service success and prove online community ROI with deep analytics and metrics that matter, like case deflection and engagement, CSAT, and more.
  • For additional information about Khoros's digital-first customer engagement platform and services, including online community engagement, visit khoros.com .

Khoros Announces 2022 Khoros Kudos Award Winners and Finalists

Retrieved on: 
Thursday, September 29, 2022
Data Management, Technology, Digital Marketing, Apps, Applications, Content Marketing, Other Communications, Other Professional Services, Public Relations, Investor Relations, Marketing, Advertising, Media, Communications, Professional Services, Artificial Intelligence, Other Technology, Social Media, Telecommunications, Search Engine Optimization, Software, Search Engine Marketing, Internet, Vista Equity Partners, Final (competition), Vodafone Portugal, Life, CMO, Social media, CALM, The Last Best Place, CX, Public relations, Cyrrhus

Congratulations to all our Khoros Kudos Award winners and finalists!

Key Points: 
  • Congratulations to all our Khoros Kudos Award winners and finalists!
  • Khoros Kudos Award winners and finalists were determined through a two-step process including initial peer voting by way of kudos (similar to likes) on Atlas, Khoross brand-owned community, and then those scores were combined with the evaluations of a panel of judges (comprised of Khoros leaders and independent industry experts).
  • To view all submissions from the 2022 Khoros Kudos Awards, visit Atlas here .
  • Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.

Market leaders, Khoros and Talkwalker, partner to deliver seamless social media management and listening

Retrieved on: 
Tuesday, September 27, 2022
Technology, Marketing, Advertising, Communications, Telecommunications, Software, Digital Marketing, Social Media, Data Management, Artificial Intelligence, Social, Social marketing, Customer, Life, Partnership, Forrester, Social media, The Last Best Place, Vista Equity Partners, Intelligence, Publishing, CEO, James Forrest (New Zealand cricketer), Public relations, Online shopping, Cyrrhus

Khoros customers are now equipped with in-depth insights through deep listening.

Key Points: 
  • Khoros customers are now equipped with in-depth insights through deep listening.
  • Unmatched data coverage: Data is gathered across more sources (e.g., social, print, TV, online, first/third party, etc.)
  • Deep listening insights are key to tracking competitor activity and audience shifts, informing campaigns, and providing brand reputation management.
  • Our innovative enterprise solutions, including over 20 patented technologies, ensure success across digital customer service, messaging, chat, online brand communities, and social media management.

Khoros Expands with AWS, Joins AWS ISV Accelerate Program and AWS Marketplace

Retrieved on: 
Monday, August 29, 2022
Technology, Other Communications, Marketing, Advertising, Telecommunications, Communications, Software, Social Media, Data Management, IVR, AI, CEO, Technology, Program, The Last Best Place, Solution, CX, Translation, VOC, Amazon Lex, Amazon Web Services, Organization, Vista Equity Partners, Disbursement Acceleration Program, Human, Social media, ISV, Automation, Amazon, AWS, Industry, Life, Efficiency, Online shopping, Sales, Public relations, Cyrrhus

Khoros , an award-winning leader in digital-first customer engagement software and services, today announced expanded work with Amazon Web Services (AWS) by joining the AWS Independent Software Vendors (ISV) Accelerate Program and launching in AWS Marketplace.

Key Points: 
  • Khoros , an award-winning leader in digital-first customer engagement software and services, today announced expanded work with Amazon Web Services (AWS) by joining the AWS Independent Software Vendors (ISV) Accelerate Program and launching in AWS Marketplace.
  • The AWS ISV Accelerate Program is a co-sell program for organizations that provide software solutions that run on, or integrate with, AWS.
  • For Khoros, participation in the AWS ISV Accelerate Program and AWS Marketplace strengthens its relationship with AWS, building upon a recent announcement that Khoros's digital contact center solution works with Amazon Connect.
  • AWS ISV Accelerate Program members are held to the industrys highest standards and must undergo a comprehensive evaluation to gain acceptance into the program.

Grazitti Interactive and Khoros Announce Partnership for Online Community Development

Retrieved on: 
Tuesday, August 16, 2022
Software, Networks, Social Media, Search Engine Marketing, Data Management, Technology, Other Communications, Digital Marketing, Marketing, Communications, Other Technology, Telecommunications, Online, Analytics, CEO, CX, Knowledge, Life, CRM, Marketing, The Last Best Place, Partnership, Social media, Interactivity, Automation, Communes of Burundi, Solution, Vista Equity Partners, Public relations, Cyrrhus

Grazitti Interactive , a global digital services provider, and Khoros , an award-winning leader in digital-first customer engagement software and services, today announced a partnership for online community development.

Key Points: 
  • Grazitti Interactive , a global digital services provider, and Khoros , an award-winning leader in digital-first customer engagement software and services, today announced a partnership for online community development.
  • The partnership expands on an eight-year relationship that now gives shared customers a competitive advantage to deliver unmatched online community experiences.
  • In addition to having the power of Khoros's award-winning online community software , brands also gain access to Grazitti's world-class community and digital marketing services (custom component development, and third-party integrations, among others ).
  • It gives me immense pleasure to continue our partnership with Khoros and build upon the synergy between our community-building expertise and Khoross industry-leading platform.