Chatbots

Intelligent Virtual Assistant Market Size to Reach USD 44,255 Million by 2027 at a CAGR 37.7% | Valuates Reports

Retrieved on: 
Monday, April 12, 2021
Chatbots, Customer service, Virtual assistant, Compound annual growth rate, Applied mathematics, Academic disciplines, Economy

This report is published on Valuates Reports in the Enterprise Technology Category.\nThe intelligent virtual assistant market size was valued at USD 3,442 Billion in 2019, and is projected to reach USD 44,255 Million by 2027, growing at a CAGR of 37.7% from 2020 to 2027.\nMajor factors driving the growth of Intelligent Virtual Assistant Market size are:\nIVA Increases company revenue by reducing the efforts in customer handling.

Key Points: 
  • This report is published on Valuates Reports in the Enterprise Technology Category.\nThe intelligent virtual assistant market size was valued at USD 3,442 Billion in 2019, and is projected to reach USD 44,255 Million by 2027, growing at a CAGR of 37.7% from 2020 to 2027.\nMajor factors driving the growth of Intelligent Virtual Assistant Market size are:\nIVA Increases company revenue by reducing the efforts in customer handling.
  • Fast response, better data collection, and less reliance on customer service are only a few of the advantages of using an intelligent virtual assistant.
  • An intelligent virtual assistant provides a digital avatar that can interact in multiple languages.\nBy reducing customer handling efforts, an intelligent virtual assistant improves company revenue.
  • By providing better customer query responses, IVA automatically contributes to lower manpower costs for businesses.\nAnother major growth driver of the global intelligent virtual assistant market size is the increase in smartphone penetration.

Virtual Assistants: A Game-Changer for CSP Customer Engagement Market, 2021 Report - ResearchAndMarkets.com

Retrieved on: 
Thursday, April 8, 2021
Technology, Software, Marketing, Instant messaging, Chatbots, Customer service, Virtual assistant, Product marketing, Customer engagement, Engagement marketing

The "Virtual Assistants: A Game-Changer for CSP Customer Engagement" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Virtual Assistants: A Game-Changer for CSP Customer Engagement" report has been added to ResearchAndMarkets.com's offering.
  • The widespread adoption of virtual assistants can help CSPs to improve engagement and competitiveness, while reducing costs.
  • Changing customer habits and the growing ubiquity of Alexa and Google Assistant has led to an increase in the acceptance and popularity of conversational AI platforms.
  • The adoption and diffusion of digital channels is surging thanks to COVID-19 pandemic, and virtual assistants (VAs) are gaining traction in the customer engagement space.

CarLabs Expands Offering to Dealers

Retrieved on: 
Wednesday, April 7, 2021
Software, Mobile telecommunications, Service industries, E-commerce, Text messaging, Chatbots, Customer service, Virtual assistant, WhatsApp, Dealership, SMS, Dealer

LOS ANGELES, April 7, 2021 /PRNewswire/ -- "Carlabs.ai, the leading provider of AI-powered digital assistants, expands its offering to the almost 18,000 franchised dealers in the U.S. through a newly established Dealer Direct platform," said John Ruble, Chief Revenue Officer.

Key Points: 
  • LOS ANGELES, April 7, 2021 /PRNewswire/ -- "Carlabs.ai, the leading provider of AI-powered digital assistants, expands its offering to the almost 18,000 franchised dealers in the U.S. through a newly established Dealer Direct platform," said John Ruble, Chief Revenue Officer.
  • CarLabs' OEM clients benefit from the Carlabs.ai platform, and now Carlabs.ai is expanding its omnichannel AI assistants to dealers.
  • With it, dealers can manage their customers' entire life-cycle 1:1,at scale, with intelligent and highly engaging conversations through Smart Chat, Email, SMS, WhatsApp, and Facebook Messenger.
  • It uses a dealer's DMS/CRM technology to provide relevant and timely one-to-one communications between the dealership and their customers and prospects.

Virtual Assistant Market to grow by $ 4.12 Billion| COVID-19 Impact Analysis, Key Drivers, Trends, and Products Offered by Major Vendors | Technavio

Retrieved on: 
Wednesday, April 7, 2021
Chatbots, Customer service, Virtual assistant, Compound annual growth rate, Applied mathematics, Academic disciplines

The global virtual assistant market is expected to grow by USD 4.12 billion, exhibiting a CAGR of almost 12% during 2021-2025, according to Technavio's latest market report.

Key Points: 
  • The global virtual assistant market is expected to grow by USD 4.12 billion, exhibiting a CAGR of almost 12% during 2021-2025, according to Technavio's latest market report.
  • Based on our research, the application software sector witnessed a mixed impact due to the widespread growth of the COVID-19 pandemic.
  • The automotive segment will generate maximum revenue in the virtual assistant market, owing to the increasing investments by carmakers to provide better user experiences.
  • Reasons to Buy Virtual Assistant Market Report:
    The growth of the virtual assistant marketacross North America, APAC, Europe, South America, and MEA
    This report can be personalized according to your business needs.

IDBS and LabVoice Announce Integration to Accelerate R&D

Retrieved on: 
Tuesday, April 6, 2021
Application software, Chatbots, Customer service, Virtual assistant, Bioinformatics workflow management system, Workflow, Business, Software

GUILDFORD, United Kingdom, April 6, 2021 /PRNewswire/ --LabVoice, which provides a workflow engine for scientific voice assistants, and IDBS, a leading R&D technology and solutions provider, are excited to announce an integration to accelerate research, innovation, and design.

Key Points: 
  • GUILDFORD, United Kingdom, April 6, 2021 /PRNewswire/ --LabVoice, which provides a workflow engine for scientific voice assistants, and IDBS, a leading R&D technology and solutions provider, are excited to announce an integration to accelerate research, innovation, and design.
  • More specifically, the integration will voice-enable E-WorkBook , a flexible R&D platform fueling research and development across a number of industries.
  • By leveraging LabVoice voice assistants, scientists will be able to unlock a new mode of engaging with E-WorkBook.
  • Both LabVoice and IDBS are committed to the support of the integration and will work with select customers to help discover new applications.

Virtual Assistant Market to grow by $ 4.12 Billion | COVID-19 Impact Analysis, Key Drivers, Trends, and Products Offered by Major Vendors | Technavio

Retrieved on: 
Tuesday, April 6, 2021
Chatbots, Customer service, Virtual assistant, Compound annual growth rate, Applied mathematics, Academic disciplines

The global virtual assistant market is expected to grow by USD 4.12 billion, exhibiting a CAGR of almost 12% during 2021-2025, according to Technavio's latest market report.

Key Points: 
  • The global virtual assistant market is expected to grow by USD 4.12 billion, exhibiting a CAGR of almost 12% during 2021-2025, according to Technavio's latest market report.
  • Based on our research, the application software sector witnessed a mixed impact due to the widespread growth of the COVID-19 pandemic.
  • The automotive segment will generate maximum revenue in the virtual assistant market, owing to the increasing investments by carmakers to provide better user experiences.
  • Reasons to Buy Virtual Assistant Market Report:
    The growth of the virtual assistant marketacross North America, APAC, Europe, South America, and MEA
    This report can be personalized according to your business needs.

Juniper Research: Conversational Commerce Channels to Facilitate Spending of over $290 Billion Globally by 2025, as Omnichannel Strategies Drive Interest

Retrieved on: 
Tuesday, April 6, 2021
Technology, Mobile, Wireless, Audio, Video, Telecommunications, Software, Internet, Instant messaging, E-commerce, Natural language parsing, Conversational commerce, Chatbots, Omnichannel, Technology, Science and technology, Virtual assistant, Articles

A new study from Juniper Research has found the total spend over conversational commerce channels will reach $290 billion by 2025; rising from $41 billion in 2021.

Key Points: 
  • A new study from Juniper Research has found the total spend over conversational commerce channels will reach $290 billion by 2025; rising from $41 billion in 2021.
  • It predicts communications platforms that provide the connection between brands and end users will be crucial in increasing the adoption of conversational commerce channels.
  • The new study, Conversational Commerce: Market Outlook, Emerging Opportunities & Forecasts 2021-2025 , highlighted that the ability to offer conversational commerce as a component of an omnichannel retail strategy will increase confidence in the channels amongst retailers.
  • Conversational commerce leverages AI to automate retail transactions and payments through channels including chatbots, messaging and digital voice assistants.

Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers’ Guide to Enterprise Intelligent Virtual Assistants

Retrieved on: 
Tuesday, March 2, 2021
Networks, Internet, Data management, Technology, Software, Chatbots, Customer service, Virtual assistant

Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Inference Studio has been recognized as a leader in the 2021 Opus Research Decision Makers Guide to Enterprise Intelligent Virtual Assistants with a perfect score for Track Record which Opus Research defines as covering market credibility, deployment strategy, reach and effectiveness, ability to show multiple deployments, operating history, coverage across verticals, references, and enterprise-scale maturity.

Key Points: 
  • Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Inference Studio has been recognized as a leader in the 2021 Opus Research Decision Makers Guide to Enterprise Intelligent Virtual Assistants with a perfect score for Track Record which Opus Research defines as covering market credibility, deployment strategy, reach and effectiveness, ability to show multiple deployments, operating history, coverage across verticals, references, and enterprise-scale maturity.
  • This marks the second outstanding recognition of Five9 Inference Studio as a leader in the IVA space.
  • Last summer, DMG Consulting recognized Five9 Inference Studio as the global market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report.
  • In the 2021 Decision Makers Guide, Opus presents a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers.

New Global Survey by Opus Research for SoundHound Inc. Reveals Business Leaders are Focused on Customized Voice Experiences

Retrieved on: 
Thursday, February 25, 2021
Software, Internet, Audio, Video, Marketing, Communications, Consumer electronics, Technology, Mobile, Wireless, Articles, Academic disciplines, Chatbots, Customer service, Virtual assistant, Customer satisfaction, SoundHound, Artificial intelligence, Voice user interface, SoundHound Inc., Opus Research

View the full release here: https://www.businesswire.com/news/home/20210225006268/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20210225006268/en/
    Opus Research and SoundHound Inc. have released new findings in a research report based on a global survey of 320 business leaders in 8 industries to determine how companies are proving the value of voice assistants.
  • (Graphic: Business Wire)
    The study also revealed that 77% are measuring the benefits of voice assistants by customer satisfaction (CSAT) and Net Promoter Scores (NPS).
  • In addition, 74% agree that controlling the brand identity and user experience are among the greatest drivers of business value from implementing voice AI strategies.
  • Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce.

Kore.ai’s Recently Launched Japanese Virtual Assistant Platform is Now on AWS

Retrieved on: 
Thursday, February 25, 2021
Software, Technology, Audio, Video, Internet, Computing, Technology, Cloud infrastructure, Instant messaging, Artificial intelligence, Chatbots, Customer service, Virtual assistant, Amazon Web Services, Cloud computing, Amazon, Artificial Solutions

Kore.ai, a leading Conversational AI software company, has today announced its Japanese Virtual Assistant platform is now cloud compatible, enabling customers in Japan and elsewhere to access the platform through AWS (Amazon Web Services).

Key Points: 
  • Kore.ai, a leading Conversational AI software company, has today announced its Japanese Virtual Assistant platform is now cloud compatible, enabling customers in Japan and elsewhere to access the platform through AWS (Amazon Web Services).
  • Recently, Kore launched the Virtual Assistant platform in the Japanese language .
  • Given the growing demand for Conversational AI technology in Japan, businesses will need virtual assistant platforms that display a faster time-to-market.
  • Kore increases the speed of business by automating customer and employee interactions through digital virtual assistants built on its market-leading conversational AI platform.