Nevada Health Link

Nevada Health Link Spearheads AI Implementation, Championing Cutting-Edge Technology for Unparalleled Consumer Engagement

Retrieved on:

Wednesday, April 3, 2024

Nevada Health Link, Prevalence, SBM, IVA, AI, MNsure, Medicare, CMS, Customer service, Artificial intelligence, State, Online shopping

MOUNTAIN VIEW, Calif., April 3, 2024 /PRNewswire/ -- In a groundbreaking move towards enhancing consumer experiences and setting new standards in health insurance exchange technology, Nevada Health Link proudly announces the successful integration of Artificial Intelligence (AI) into its State-Based Marketplace (SBM) platform. This first-of-its-kind initiative underscores Nevada Health Links's unwavering commitment to innovation, transparency, and consumer-centric strategies.

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Nevada Health Link is the first marketplace to have Centers for Medicare & Medicaid Service's (CMS) approval for the use of AI-based Interactive Virtual Agents to enhance the customer service experience.
"Given the prevalence of gig workers and individuals with unconventional work schedules in Nevada's diverse workforce, the integration of AI into the Nevada Health Link platform ensures that essential support is available round-the-clock," said Russell Cook, Executive Director of Nevada Health Link.
Nevada Health Link concluded its Open Enrollment Period on January 15, with a significant uptick in enrollments compared to the previous year.
By leveraging AI capabilities, Nevada Health Link gained valuable insights into customer behavior and preferences, paving the way for data-driven decision-making and improved service personalization.

State-Based Health Exchanges Achieve Unprecedented Enrollment, Providing Access to Health Insurance for Millions

Retrieved on:

Wednesday, February 7, 2024

Partnership, Federal, Policy, COVID-19, Growth, SBE, Washington Healthplanfinder, ARPA, Marketing, ACA, Open enrollment, Nevada Health Link, Washingtonian movement, MNsure, Health insurance marketplace, Health insurance

MOUNTAIN VIEW, Calif., Feb. 7, 2024 /PRNewswire/ -- GetInsured, the leading provider of state-based health insurance exchange (SBE) technology platforms and associated consumer assistance centers, is celebrating the success of state clients during the record-breaking open enrollment period for plan year 2024. More than 21 million people enrolled for coverage, making it the third year in a row that Affordable Care Act (ACA) enrollment hit record levels.

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Medicaid's continuous enrollment, enacted during the COVID-19 pandemic, came to end, and millions of Americans were disenrolled.
The resolution of the "family glitch" last year also expanded federal subsidies to millions of family members, particularly those from lower-income backgrounds.
This open enrollment period alone saw a 31% enrollment increase," said Pat Kelly, Executive Director of Your Health Idaho.
Nevada Health Link recently announced that 99,312 Nevadans enrolled in health insurance plans, making it the second-highest total in the state's history.

Genesys Customers Reach New Heights on Genesys Cloud CX

Retrieved on:

Wednesday, May 24, 2023

SAN FRANCISCO, May 24, 2023 /PRNewswire/ -- Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform. With nearly 30% year-over-year growth on the platform in total customers during the company's most recent fiscal year 2023 (February 1, 2022-January 31, 2023), Genesys Cloud CX today powers more than 4,500 organizations to orchestrate loyalty-defining experiences that give them a competitive edge while helping them gain efficiency and scale. Strong customer demand for the all-in-one experience orchestration platform has propelled the company's momentum with more than $2 billion total revenue reported in the last fiscal year.

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"The benefits Genesys Cloud CX customers are achieving speaks to the platform's ability to meet the experience goals for any organization, regardless of size, industry or location," said Olivier Jouve, chief product officer at Genesys.
Genesys customers are transforming how they connect with their customers using the most innovative cloud platform on the market and adopting the latest digital and generative AI innovations, such as speech analytics and auto-summarization.
O2E Brands, the company behind 1-800-GOT-JUNK?, evolved from its on-premises solution to Genesys Cloud CX to achieve unlimited scalability and agility.
Join Genesys at Xperience '23 to learn directly from our customers about how Genesys Cloud CX empowers them to transform their customer and employee experiences.

Alberta improves bone care through digital health research

Retrieved on:

Friday, February 24, 2023

CALGARY, Alberta, Feb. 23, 2023 (GLOBE NEWSWIRE) -- Alberta Innovates and Alberta Health Services are announcing eight projects from the Partnership for Research and Innovation in the Health System – Digital Health ( PRIHS ) program.

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CALGARY, Alberta, Feb. 23, 2023 (GLOBE NEWSWIRE) -- Alberta Innovates and Alberta Health Services are announcing eight projects from the Partnership for Research and Innovation in the Health System – Digital Health ( PRIHS ) program.
Researchers will use technologies to support the delivery of innovative care models that empower patients, families and health care teams to improve quality of care.
Alberta Innovates is pleased to partner with Alberta Health Services and the Strategic Clinical Networks to add innovative new programs to our health system.
The PRIHS program enables our scholars to align their research efforts with the needs of our health system to advance evidence-based solutions to improve healthcare quality and health outcomes for Albertans.”
Successful PRIHS – Digital Health Projects:

The Abbi Agency Wins 2022 Bulldog PR Award for Midsize Agency of the Year

Retrieved on:

Wednesday, June 29, 2022

AQuantive, Travel, Bulldog, Aurea, Social change, Nevada Health Link, PR, Behavior, Tourism, Gold, Industry, Health, Philosophy, Economic development, Technology, B Corporation (certification), Public relations, Be bold

RENO, Nev., June 29, 2022 /PRNewswire-PRWeb/ -- The Abbi Agency, an integrated marketing communications agency specializing in creative, digital and public relations services, was named the 2022 Bulldog PR Awards' Gold winner for "Midsize Agency of the Year" — the highest honor for midsize agencies. The Nevada-based agency is recognized alongside numerous PR practitioners and fellow agencies as one of the most outstanding public relations and marketing agencies in the United States.

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RENO, Nev., June 29, 2022 /PRNewswire-PRWeb/ -- The Abbi Agency , an integrated marketing communications agency specializing in creative, digital and public relations services, was named the 2022 Bulldog PR Awards' Gold winner for "Midsize Agency of the Year" the highest honor for midsize agencies.
"The quality of work our team produces never ceases to amaze me," said Abbi Whitaker, president and co-founder of The Abbi Agency.
The Abbi Agency is an integrated marketing communications agency specializing in creative, digital and public relations services with offices in Reno and Las Vegas and employees worldwide.
The Bulldog PR Awards present accolades dedicated to various aspects of the PR industry from individual practitioners to agencies to specific PR and communications campaigns to celebrate the top creative talent in the PR and communications industries.

Heather Korbulic Joins GetInsured to Lead Public Sector Health IT Modernization

Retrieved on:

Wednesday, February 2, 2022

MOUNTAIN VIEW, Calif., Feb. 2, 2022 /PRNewswire/ --Public sector healthcare IT leader GetInsured today announced that Heather Korbulic has joined the company as Senior Policy and Strategy Lead.

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MOUNTAIN VIEW, Calif., Feb. 2, 2022 /PRNewswire/ --Public sector healthcare IT leader GetInsured today announced that Heather Korbulic has joined the company as Senior Policy and Strategy Lead.
Prior to joining GetInsured, she served as the executive director of Nevada's trailblazing health insurance marketplace, the Silver State Health Insurance Exchange (SSHIE).
President Biden's recent executive order makes improving service delivery and the customer experience fundamental priorities for health and human services agencies.
"I am delighted to join GetInsured and help advance their mission to use technology for good," said Heather Korbulic.

HOMETOWN HEALTH ENTERS THE AFFORDABLE CARE ACT MARKETPLACE WITH SOFTHEON'S ENROLLMENT AND BILLING SOLUTIONS

Retrieved on:

Thursday, December 16, 2021

Softheon's innovative platform is helping bring quality health care to Nevada residents enrolling in Hometown Health insurance through Nevada Health Link .

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Softheon's innovative platform is helping bring quality health care to Nevada residents enrolling in Hometown Health insurance through Nevada Health Link .
Renown Health and Hometown Health offer advanced care for patients and embrace their role in improving the health and well-being of the people and communities.
Established in 1988, Hometown Health is the insurance division of Renown Health and is Northern Nevada's largest local, not-for-profit health insurance company.
Providing wide-ranging medical coverage and great service to members, Hometown Health represents a philosophy of health care that emphasizes active partnerships between members and physicians.

The Abbi Agency Named Agency of Record for Silver State Health Insurance Exchange/Nevada Health Link

Retrieved on:

Friday, April 9, 2021

Healthcare reform in the United States, United States, Nevada, Nevada Health Link, Health insurance marketplace, Health insurance, Insurance

CARSON CITY, Nev., April 9, 2021 /PRNewswire-PRWeb/ -- The Abbi Agency , an integrated marketing agency with offices in Reno and Las Vegas , Nev., has officially been announced as the agency of record for the Silver State Health Insurance Exchange (Exchange) and its consumer-facing online health insurance exchange known as Nevada Health Link (NVHL).

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CARSON CITY, Nev., April 9, 2021 /PRNewswire-PRWeb/ -- The Abbi Agency , an integrated marketing agency with offices in Reno and Las Vegas , Nev., has officially been announced as the agency of record for the Silver State Health Insurance Exchange (Exchange) and its consumer-facing online health insurance exchange known as Nevada Health Link (NVHL).
In partnership with Marketing for Change and Ericka Aviles Consulting , The Abbi Agency is working with Nevada Health Link to execute its mission to reduce the number of uninsured Nevadans throughout the state.
The Exchange is the state agency that operates the online health insurance marketplace, which allows eligible Nevadans to compare, shop and purchase quality and affordable health insurance plans.
Nevada Health Link is the online insurance marketplace operated by the Silver State Health Insurance Exchange (Exchange), which was established per Nevada Revised Statutes (NRS) in 2011 by the State of Nevada and began operations in 2013 on the belief that all Nevadans deserve access to health insurance.

GetInsured Powers Up Nevada State Health Insurance Exchange to Kick Off Open Enrollment

Retrieved on:

Monday, November 4, 2019

Healthcare reform in the United States, CGI Group, Health insurance marketplace, Health insurance, Healthcare in the United States, Nevada Health Link, Health in the United States, Health insurance marketplaces, States of the United States, Kynect

MOUNTAIN VIEW, Calif., Nov. 4, 2019 /PRNewswire/ --The open enrollment period for 2020 healthcare coverage in Nevada officially kicked off on Nov. 1 as GetInsured , a health insurance marketplace platform provider, oversees and powers the enrollment technology for Nevada Health Link , the online marketplace for Nevada's Silver State Health Insurance Exchange.

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MOUNTAIN VIEW, Calif., Nov. 4, 2019 /PRNewswire/ --The open enrollment period for 2020 healthcare coverage in Nevada officially kicked off on Nov. 1 as GetInsured , a health insurance marketplace platform provider, oversees and powers the enrollment technology for Nevada Health Link , the online marketplace for Nevada's Silver State Health Insurance Exchange.
"We are committed to modernizing the health insurance enrollment process so that all Americans can have access to healthcare," said Chini Krishnan, CEO and co-founder of GetInsured.
As individuals and families in Nevada begin to sign up for health insurance coverage for 2020, GetInsured is fully managing and operating the technology and consumer assistance call center for the state's health insurance exchange.
"Thanks to the efficient access that GetInsured provides, Nevadans will be connected to quality health insurance options that meet their needs during the open enrollment period this year," said Heather Korbulic, executive director of the Silver State Health Insurance Exchange.