Barry Callebaut Group Chooses Vonage Contact Center to help Deliver an Enhanced Customer Experience
"Vonage Contact Center for Salesforce will enable our EMEA customer care agents to manage enquiries, benefit from actionable insights and drive a better overall customer and employee experience," comments Magali Wauters, Customer Experience Training Manager at Barry Callebaut.
- "Vonage Contact Center for Salesforce will enable our EMEA customer care agents to manage enquiries, benefit from actionable insights and drive a better overall customer and employee experience," comments Magali Wauters, Customer Experience Training Manager at Barry Callebaut.
- "Vonage has provided us with a single, flexible and scalable cloud communications solution that will help us deliver a consistent and personalized customer experience at every touchpoint."
- Vonage delivers a unified, end-to-end communication experience because it owns the entire technology stack, from contact centers to unified communications, to APIs and AI.
- "Additionally, the Vonage Contact Center solution was implemented during the pandemic, when we weren't able to meet our Vonage team physically," comments Tom Van Lierde, Senior Business Analyst at Barry Callebaut.