Quality Takes a Back Seat to Innovation as Problems Reach a Record High, J.D. Power Finds
"The industry is at a major crossroad and the path each manufacturer chooses is paramount for its future.
- "The industry is at a major crossroad and the path each manufacturer chooses is paramount for its future.
- The study is designed to provide manufacturers with information to facilitate the identification of problems and to drive product improvement.
- While problems with driving experience are flat year over year, quality declines in all other categories.
- Plant quality awards are based solely on defects and malfunctions and exclude design-related problems.