Boardman Bikes

Halfords Partners with 8x8 to Deliver Superior Customer Service

Retrieved on: 
Thursday, September 5, 2019

Until now, Halfords had multiple legacy communications and customer support systems in place across its customer support operations making it difficult for the retailer to deliver a consistent service experience.

Key Points: 
  • Until now, Halfords had multiple legacy communications and customer support systems in place across its customer support operations making it difficult for the retailer to deliver a consistent service experience.
  • The system will be used across all of the Groups customer service teams, including Boardman Bikes, Cycle Republic and Halfords Autocentres.
  • Prior to implementing 8x8 X Series, retail store team members would often receive calls that were better handled by a dedicated customer service team.
  • 8x8 and 8x8 X Series are trademarks of 8x8, Inc.
    View source version on businesswire.com: https://www.businesswire.com/news/home/20190905005027/en/