Halfords Partners with 8x8 to Deliver Superior Customer Service
Retrieved on:
Thursday, September 5, 2019
Until now, Halfords had multiple legacy communications and customer support systems in place across its customer support operations making it difficult for the retailer to deliver a consistent service experience.
Key Points:
- Until now, Halfords had multiple legacy communications and customer support systems in place across its customer support operations making it difficult for the retailer to deliver a consistent service experience.
- The system will be used across all of the Groups customer service teams, including Boardman Bikes, Cycle Republic and Halfords Autocentres.
- Prior to implementing 8x8 X Series, retail store team members would often receive calls that were better handled by a dedicated customer service team.
- 8x8 and 8x8 X Series are trademarks of 8x8, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190905005027/en/