Granite Ventures

More than Half of Shoppers Frequently Find Preferred Consumer Electronics Items Out-of-Stock Online During the Pandemic

Retrieved on: 
Tuesday, May 24, 2022
Cloud, Shasta Ventures, FAQ, Red Hat, Francisco Partners, Sixth Street Partners, Electronics, CXC, Research, Commerce, SAN, Lucidworks, Technology, Taste, Cisco Systems, Granite Ventures, GLOBE, Online shopping, Lenovo

More than half of respondents reported finding preferred consumer electronics products out-of-stock frequently or at every visit when shopping online.

Key Points: 
  • More than half of respondents reported finding preferred consumer electronics products out-of-stock frequently or at every visit when shopping online.
  • Retailer recommendations must understand a shoppers intent, predict inventory availability, and promote the most relevant products and content to keep shoppers engaged.
  • Only about 20% of shoppers say that consumer electronics retailers are making recommendations online every time an item they want is unavailable.
  • 62% of shoppers will go elsewhere if their preferred consumer electronics retailer doesnt have what they want.

Survey Finds Online Shoppers Are Open to Recommendations if Stock Is Low and Retailers Can Personalize

Retrieved on: 
Tuesday, May 10, 2022
Cloud, CXC, Man, Sixth Street Partners, Taste, Woman, GLOBE, Cisco Systems, Granite Ventures, Shasta Ventures, Lucidworks, Francisco Partners, Commerce, Red Hat, Technology, SAN, Online shopping, Lenovo

Spot-on recommendations require apparel e-tailers to understand a shoppers precise desire, predict inventory availability, and promote the items that shoppers are most likely to add to cart.

Key Points: 
  • Spot-on recommendations require apparel e-tailers to understand a shoppers precise desire, predict inventory availability, and promote the items that shoppers are most likely to add to cart.
  • The survey report outlines consumer preferences and behaviors around online apparel shopping during the pandemic.
  • 76% of shoppers say that theyll sometimes or always buy a substitute, even if theyre shopping with a specific apparel item in mind.
  • U.S. shoppers overall are more than three times as likely to buy an alternative apparel product anytime as compared to U.K. consumers.

Survey Finds Online Grocery Shoppers Are Open to Substitutions and Want Inventory Notifications as “Out-of-Stock” Messages Increase

Retrieved on: 
Tuesday, April 26, 2022
Cloud, Lucidworks, Shasta Ventures, Francisco Partners, CXC, Red Hat, Granite Ventures, SAN, Commerce, GLOBE, Cisco Systems, Sixth Street Partners, Online shopping, Retail, Lenovo

The survey revealed that shoppers are seeing increased out-of-stock messages online during the pandemic but are open to purchasing recommended substitutes from online grocery sites and third-party apps.

Key Points: 
  • The survey revealed that shoppers are seeing increased out-of-stock messages online during the pandemic but are open to purchasing recommended substitutes from online grocery sites and third-party apps.
  • The survey report outlines consumer preferences and behaviors around online grocery shopping during the pandemic.
  • 58% of respondents say that they frequently or at every visit find that a preferred grocery item is unavailable online.
  • Intelligent push-based notifications will continue to serve as a powerful tool to keep shoppers loyal and coming back for more.

Lucidworks Announces Two New Appointments to Board of Directors to Guide Transformation

Retrieved on: 
Thursday, January 20, 2022
Cloud, NPS, RPA, Disability, Harvard Business School, National Advisory Council on Violence Against Women, Health, SAN, IPO, Barracuda Networks, Francisco Partners, Adoption, Cisco Systems, Growth, Barracuda, CEO, GLOBE, Red Hat, Sixth Street Partners, Solution, Leadership, Automation, Dom Famularo, CXC, Springboard, Industry, Culture, Software as a service, Honda, Lucidworks, National Advisory Council, Commerce, Shasta Ventures, Sale, General counsel, Granite Ventures, DonorsChoose, Organization, Board, Management, Online shopping, Lenovo

The two executives bring decades of experiences as transformational and visionary leaders and will help shape Lucidworks strategy and growth moving forward.

Key Points: 
  • The two executives bring decades of experiences as transformational and visionary leaders and will help shape Lucidworks strategy and growth moving forward.
  • We are honored to welcome Diane and Adam to the Lucidworks Board of Directors, said Will Hayes, CEO, Lucidworks.
  • Lucidworks has all the core ingredients they need to make the transformation to a SaaS leader, said Adam Famularo.
  • Lucidworks investors include Francisco Partners, Sixth Street Partners, Top Tier Capital Partners, Shasta Ventures, Granite Ventures, and Walden International.

Lucidworks Solves the Next Generation of Search with New SaaS Platform, Springboard, and Launches the First Publicly Available Application

Retrieved on: 
Thursday, January 13, 2022
Cloud, Commerce, Harman Connected Services, Connected, Cyber Monday, Engineering, SAN, Discovery, Francisco Partners, Customer, Cisco Systems, CEO, GLOBE, Red Hat, Sixth Street Partners, Solution, VP, CXC, ARR, Software as a service, Lucidworks, Shasta Ventures, Software, Granite Ventures, Organization, Machine learning, Online shopping, Video game console, Fusion, Lenovo, Springboard

This application makes site search easy for customers who want highly relevant, cost-effective, on-site search at scale with no operational burden.

Key Points: 
  • This application makes site search easy for customers who want highly relevant, cost-effective, on-site search at scale with no operational burden.
  • The Springboard design philosophy is that high-quality search at scale should be easy for anyone to deploy and cost efficient.
  • Customer feedback drove our roadmap of applications for specific solutions, including our first publicly available application, Connected Search.
  • Connected Search available as the first publicly available application on Springboard; built to simplify search for organizations with complex content catalogs.

Survey Reveals Customer Service Employees’ Experience as Consumers and as Employees Supporting and Selling in the Contact Center

Retrieved on: 
Thursday, November 18, 2021
Cloud, Efficiency, Mental health, Pressure, Sixth Street Partners, Technology, Granite Ventures, Lucidworks, SAN, Commerce, Software, GLOBE, Mark (given name), FAQ, Organization, Red Hat, Francisco Partners, CXC, Cisco Systems, Shasta Ventures, Sales, Online shopping, Medicine

Over half of contact center employees said that in addition to solving customer requests, upselling and cross-selling have become part of their job.

Key Points: 
  • Over half of contact center employees said that in addition to solving customer requests, upselling and cross-selling have become part of their job.
  • The survey explores how consumers seek out information and connect with the contact center, the transformation of the contact center into a revenue center, which tools agents want in their tech stack, and contact center employees access to mental health resources.
  • By the time customers connect with contact center representatives, theyve likely exhausted their options across multiple channels.
  • Nearly 80% of contact center employees, in their experience as consumers, say theyve had a customer service representative offer suggestions for additional products or services to purchase.

Lucidworks Reports Accelerated Investment in Cloud-Based Solutions from Top Commerce Brands and Enterprises

Retrieved on: 
Thursday, November 4, 2021
Cloud, Registry, Adoption, CXC, Cisco Systems, Acceleration, SAN, Organization, CEO, Technology, Machine learning, Google Cloud Platform, Deep learning, Partnership, Lucidworks, Commerce, GLOBE, Solution, ARR, Shasta Ventures, Granite Ventures, Red Hat, Sixth Street Partners, Francisco Partners, Online shopping, Network equipment

Retailers, financial service firms, healthcare companies, grocers, and manufacturers rely on Lucidworks cloud-based solutions to create connected experiences across their organizations.

Key Points: 
  • Retailers, financial service firms, healthcare companies, grocers, and manufacturers rely on Lucidworks cloud-based solutions to create connected experiences across their organizations.
  • Lucidworks cloud solutions make it easy for organizations to make the move to cloud and modernize their infrastructure with cloud-based commerce, customer service, and workplace applications that drive measurable results throughout the entire organization.
  • Nearly half of Lucidworks cloud-based ARR is from Global 2000 companies that span retail, financial services, technology, and grocery.
  • Lucidworks has established our reputation as a leader in next-generation search solutions, said Will Hayes, CEO, Lucidworks.

Lucidworks Announces Keynote Speaker Lineup and Agenda for Activate 2021

Retrieved on: 
Tuesday, October 5, 2021
Cloud, Data science, Google, Red Hat, Lucidworks, Shasta Ventures, Conference, Activate, BST, Commerce, Asia Pacific Activities Conference, Cisco Systems, Connected, Granite Ventures, Francisco Partners, AI, Senior, Workplace, GLOBE, CEO, CXC, SAN, Technology, Sixth Street Partners, Knowledge management, UX, Google Cloud, Organization, PST, Machine learning, Industry, Online shopping

SAN FRANCISCO, Oct. 05, 2021 (GLOBE NEWSWIRE) -- Lucidworks , the provider of next-generation AI-powered search applications and pioneer of the Connected Experience Cloud, today announced keynote programs and the agenda for their annual Activate Search and AI Conference .

Key Points: 
  • SAN FRANCISCO, Oct. 05, 2021 (GLOBE NEWSWIRE) -- Lucidworks , the provider of next-generation AI-powered search applications and pioneer of the Connected Experience Cloud, today announced keynote programs and the agenda for their annual Activate Search and AI Conference .
  • This years Activate agenda includes keynotes from:
    ONeill will discuss how technology can solve human problems at scale while creating better human connectedness.
  • Our customers solve mission-critical challenges with smarter, easier, and faster search every single day, says Will Hayes, CEO, Lucidworks.
  • At our annual Activate conference we have the opportunity to hear from world-renowned brands, visionaries, and technologists in the industry.

Activate 2020 Highlights Innovations from Search and AI Leaders and Lucidworks’ Vision for a Connected Future

Retrieved on: 
Thursday, September 24, 2020
Lucidworks, Information science, Cloud applications, California, Computing, Granite Ventures, Salesforce

SAN FRANCISCO, Sept. 24, 2020 (GLOBE NEWSWIRE) -- Activate , Lucidworks annual Search and AI conference, featured keynote speakers from Lenovo, Forrester, Morgan Stanley, and Salesforce this morning along with Lucidworks CEO Will Hayes.

Key Points: 
  • SAN FRANCISCO, Sept. 24, 2020 (GLOBE NEWSWIRE) -- Activate , Lucidworks annual Search and AI conference, featured keynote speakers from Lenovo, Forrester, Morgan Stanley, and Salesforce this morning along with Lucidworks CEO Will Hayes.
  • This years keynote program focused on how to improve customer and employee experiences through search, AI and personalization.
  • The Activate Conference brings together the brightest minds in search, AI, data science, and analytics from innovative organizations creating rich digital experiences.
  • Lucidworks investors include Francisco Partners, TPG Sixth Street Partners, Top Tier Capital Partners, Shasta Ventures, Granite Ventures, and Walden International.

Lucidworks Announces Keynote Speaker Lineup and Agenda for Activate 2020

Retrieved on: 
Tuesday, September 15, 2020
Lucidworks, Granite Ventures, California, Organizations, Economy of the United States

SAN FRANCISCO, Sept. 15, 2020 (GLOBE NEWSWIRE) -- Lucidworks , the leader in AI-powered search, today announced keynote programs and the agenda for their annual Activate Search and AI Conference , taking place virtually on September 24 from 9am to 3pm PT.

Key Points: 
  • SAN FRANCISCO, Sept. 15, 2020 (GLOBE NEWSWIRE) -- Lucidworks , the leader in AI-powered search, today announced keynote programs and the agenda for their annual Activate Search and AI Conference , taking place virtually on September 24 from 9am to 3pm PT.
  • Adams will explain how creating a connected view of the customer experience will enable and empower people to transform their organization.
  • The Activate Conference brings together the brightest minds in search, AI, data science, and analytics from innovative organizations creating rich digital experiences.
  • Lucidworks investors include Francisco Partners, TPG Sixth Street Partners, Top Tier Capital Partners, Shasta Ventures, Granite Ventures, and Walden International.