Service recovery paradox

Auto Insurance Claims Satisfaction Climbs to Record High as Carriers Refine Customer Experience During Pandemic, J.D. Power Finds

Retrieved on: 
Thursday, October 22, 2020

Power 2020 U.S. Auto Claims Satisfaction StudySM, released today, that laser focus on quality service has translated into shorter cycle times, better service delivery and, ultimately, a record high level of customer satisfaction.

Key Points: 
  • Power 2020 U.S. Auto Claims Satisfaction StudySM, released today, that laser focus on quality service has translated into shorter cycle times, better service delivery and, ultimately, a record high level of customer satisfaction.
  • The challenge now, of course, will be maintaining that high level of service as claims volumes start to normalize.
  • Following are key findings of the 2020 study:
    Record-high customer satisfaction with auto claims: Overall satisfaction with the auto insurance claims process increases to a record-high 872 (on a 1,000-point scale), up four points from 2019.
  • The 2020 U.S. Auto Claims Satisfaction Study is based on responses from 11,055 auto insurance customers who settled a claim within the past six months prior to taking the survey.

Two Day Event: Managing Your Complaints & Obstacles in Post-Market Requirements - Results from Top Medical Device Observations During an Inspection (Tampa, FL, United States - February 6-7, 2020)

Retrieved on: 
Monday, December 16, 2019

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.

Key Points: 

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.
What information needs to be reported and when?
Classification system - Classifying a Recall?

Managing Your Complaints and Obstacles in Post-Market Requirements: Results from Top Medical Device Observations During an FDA Inspection (Tampa, FL, United States - February 6-7, 2020) - ResearchAndMarkets.com

Retrieved on: 
Tuesday, December 10, 2019

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.

Key Points: 

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.
What information needs to be reported and when?
Classification system - Classifying a Recall?

Two Day Seminar: Managing Your FDA Complaints and Obstacles in Post-Market Requirements (San Diego, United States - September 12-13, 2019)

Retrieved on: 
Thursday, August 29, 2019

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.

Key Points: 

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.
What information needs to be reported and when?
Classification system - Classifying a Recall?

Managing Your Complaints and Obstacles in Post-Market Requirements Seminar: Results from Top Medical Device Observations During an Inspection (San Diego, United States - September 12-13, 2019) - ResearchAndMarkets.com

Retrieved on: 
Wednesday, August 28, 2019

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.

Key Points: 

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.
What information needs to be reported and when?
Classification system - Classifying a Recall?

Two Day Seminar: Managing Your Complaints and Obstacles in Post-Market Requirements Seminar: Compliant Handling, MDR and Recall Requirements - Boston, MA, United States - November 14-15, 2019

Retrieved on: 
Tuesday, August 27, 2019

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.

Key Points: 

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.
What information needs to be reported and when?
Classification system - Classifying a Recall?

Managing Your Complaints and Obstacles in Post-Market Requirements Seminar: Results from Top Medical Device Observations During an Inspection - Boston, MA, United States - November 14-15, 2019 - ResearchAndMarkets.com

Retrieved on: 
Monday, August 26, 2019

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.

Key Points: 

How do you distinguish among a product complain, a satisfaction complaint and a customer inquiry.
What information needs to be reported and when?
Classification system - Classifying a Recall?