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Aisera Announces Integration of its AI-powered Service Experience Solution with Zendesk's Sunshine Platform

Retrieved on: 
Tuesday, December 20, 2022

PALO ALTO, Calif., Dec. 20, 2022 /PRNewswire/ -- Aisera, the world's leading AI-driven service experience platform for automated customer experiences (CX), announced today that its solutions are available as a new app integration on Zendesk's Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use-cases across Customer Service, Support, Sales and Marketing, and e-Commerce. Zendesk customers will have access to Aisera's industry leading and best-in-class AI and Automation platform by providing deep integrations to Zendesk tickets, knowledge base and messaging capabilities. 

Key Points: 
  • Zendesk and Aisera will collaborate on use-cases across Customer Service, Support, Sales and Marketing, and e-Commerce.
  • Aisera's integration with Zendesk offers AI-powered service experience solutions, delivers self-service and workflow automation to end-users and provides agents with AI-powered assistance.
  • In addition, its integration with Zendesk's Sunshine Conversations messaging platform will deliver powerful self-service experiences across native Zendesk supported channels, including webchat, email, social and SMS.
  • Aisera offers the world's Best AI Service Experience platform that automates operations and support for IT, sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users.

AVANT Names Vonage 'Best Channel Program 2022'

Retrieved on: 
Tuesday, December 20, 2022

HOLMDEL, N.J., Dec. 20, 2022 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognized by AVANT for its Channel Partner Program with the AVANT Best Channel Program 2022 Award. AVANT is a platform for IT decision-making and the nation's premier Technology Services Distributor.

Key Points: 
  • HOLMDEL, N.J., Dec. 20, 2022 /PRNewswire/ -- Von age , a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognized by AVANT for its Channel Partner Program with the AVANT Best Channel Program 2022 Award.
  • "We are honored to be recognized for our robust Channel Partner Program by longtime partner, AVANT," said Jim Regan, Vonage Channel Chief.
  • "The Vonage Channel Partner Program is designed to support the strong growth of our Channel business, a core part of the Company's overall growth strategy.
  • In addition to receiving the Best Channel Program 2022 Award, AVANT recognized three Vonage Regional Channel Managers with the annual AVANT Hustle Award.

Frost & Sullivan Names Vonage Asia-Pacific Communications Platform as a Service (CPaaS) Company of the Year for Fourth Consecutive Year

Retrieved on: 
Tuesday, December 13, 2022

Vonage , a global business cloud communications leader helping businesses accelerate their digital transformation, has been named Asia-Pacific Communications Platform as a Service (CPaaS) Company of the Year by Frost & Sullivan for a record-breaking fourth consecutive year.

Key Points: 
  • Vonage , a global business cloud communications leader helping businesses accelerate their digital transformation, has been named Asia-Pacific Communications Platform as a Service (CPaaS) Company of the Year by Frost & Sullivan for a record-breaking fourth consecutive year.
  • "We are thrilled to be named the Asia-Pacific CPaaS Company of the Year by Frost & Sullivan for the fourth consecutive year, said Savinay Berry, Executive Vice President, Product and Engineering, Vonage.
  • Frost & Sullivan also recently recognized Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications solutions.
  • Through the integrated Vonage Communications Platform (VCP), Frost & Sullivan noted that the Company provides business cloud communications services via a unique combination of unified communications, contact center and communications APIs.

Vonage Launches Salesforce Shield Security for Vonage Contact Center

Retrieved on: 
Thursday, December 8, 2022

This provides additional compliance with corporate and industry requirements and added security features for agents using Vonage Contact Center integrated with Salesforce that enhances customer engagement while protecting customer privacy.

Key Points: 
  • This provides additional compliance with corporate and industry requirements and added security features for agents using Vonage Contact Center integrated with Salesforce that enhances customer engagement while protecting customer privacy.
  • Both the Vonage Contact Center for Salesforce and Vonage for Service Cloud Voice solutions, which integrate all communications channels and plug into an organisation's Salesforce instance, support Salesforce Shield encryption.
  • Vonage Contact Center with Salesforce Shield enables a cloud-based contact centre that empowers agents to work remotely, with access to everything they need to meet customers needs while maintaining the integrity of their data."
  • Salesforce, Service Cloud and others are among the trademarks of salesforce.com, inc.
    Find out more about Vonage Contact Center for Salesforce.

Vonage Wins 2022 Aragon Research Women in Technology Award for Legal

Retrieved on: 
Wednesday, December 14, 2022

HOLMDEL, N.J., Dec. 14, 2022 /PRNewswire/ -- Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation, today announced that Shenia Kirkland, VP of Commercial Legal Affairs has won the 2022 Aragon Research Women in Technology Award for Legal.

Key Points: 
  • Shenia Kirkland, VP of Commercial Legal Affairs, recognized for outstanding leadership and success
    HOLMDEL, N.J., Dec. 14, 2022 /PRNewswire/ -- Vonage , a global business cloud communications leader helping businesses accelerate their digital transformation,today announced that Shenia Kirkland, VP of Commercial Legal Affairs has won the 2022 Aragon Research Women in Technology Award for Legal.
  • "Shenia is a deserving winner of the 2022 Aragon Research Women in Technology Award for outstanding leadership and success in the Legal field," said Jim Lundy, CEO and Founder of Aragon Research.
  • Women in Technology Award Winners were selected by the Women in Technology committeecomposed of past winners and the Aragon Research marketing teambased on their overall success in their current and previous roles, their leadership, and their ability to drive change.
  • The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.

Frost & Sullivan Names Vonage Asia-Pacific Communications Platform as a Service (CPaaS) Company of the Year for Fourth Consecutive Year

Retrieved on: 
Tuesday, December 13, 2022

"We are thrilled to be named the Asia-Pacific CPaaS Company of the Year by Frost & Sullivan for the fourth consecutive year," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage.

Key Points: 
  • "We are thrilled to be named the Asia-Pacific CPaaS Company of the Year by Frost & Sullivan for the fourth consecutive year," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage.
  • With over one million developers worldwide, Vonage Communications APIs are enabling businesses to build better connections, conversations and engagement with customers and employees.
  • Frost & Sullivan also recently recognized Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications solutions.
  • Through the integrated Vonage Communications Platform (VCP), Frost & Sullivan noted that "the Company provides business cloud communications services via a unique combination of unified communications, contact center and communications APIs."

Vonage Launches Salesforce Shield Security for Vonage Contact Center

Retrieved on: 
Thursday, December 8, 2022

HOLMDEL, N.J., Dec. 8, 2022 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced the availability of Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV). This provides additional compliance with corporate and industry requirements and added security features for agents using Vonage Contact Center integrated with Salesforce that enhances customer engagement while protecting customer privacy.

Key Points: 
  • Both the Vonage Contact Center for Salesforce and Vonage for Service Cloud Voice solutions, which integrate all communications channels and plug into an organization's Salesforce instance, support Salesforce Shield encryption.
  • This allows users to benefit from the security Salesforce Shield provides, alongside Vonage's cloud contact center solution to help businesses perform better, connect easier and enhance engagement with their employees and customers.
  • Vonage Contact Center with Salesforce Shield enables a cloud-based contact center that empowers agents to work remotely, with access to everything they need to meet customers' needs while maintaining the integrity of their data."
  • Salesforce, Service Cloud and others are among the trademarks of salesforce.com, inc.
    Find out more about Vonage Contact Center for Salesforce.

Sandler Partners Names Vonage '2022 Top CCaaS Provider'

Retrieved on: 
Thursday, December 1, 2022

HOLMDEL, N.J., Dec. 1, 2022 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognized by Sandler Partners for its Vonage Contact Center (VCC) solution with the 2022 Top CCaaS Provider Award. Sandler Partners is America's fastest-growing independent Technology Solutions Distributor of Connectivity and Cloud services.

Key Points: 
  • "We are honored that Vonage Contact Center has been recognized by our longtime, trusted partner, Sandler," said Ron Maayan, SVP Product Management for Vonage.
  • "Vonage's technology creates an extraordinary impact for its clients," states Justin Marano, Chief Revenue Officer for Sandler Partners.
  • In addition to receiving the 2022 Top CCaaS Provider Award, Vonage Senior Channel Manager Jeff DeRose was also awarded the Sandler Partners Regional Channel Manager Award for the Midwest region.
  • Sandler Partners also recognized Vonage Senior Channel Manager, Vincent DiCicco with the Sandler Partners Regional Channel Manager Award for the West Coast region.

Aisera Named a Leader in AI Chatbots for IT Operations Report

Retrieved on: 
Wednesday, November 30, 2022

PALO ALTO, Calif., Nov. 30, 2022 /PRNewswire/ -- Aisera, the world's leading AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), today announced it has been named a Leader in The Forrester Wave™: Chatbots for IT Operations, Q4 2022 report. Aisera received the highest score possible among 10 other vendors in the AI Chatbot and IT Operations Time-to-value, Workflow Automation, Readiness, Deployment & Security criteria.

Key Points: 
  • Aisera received the highest score possible among 10 other vendors in the AI Chatbot and IT Operations Time-to-value, Workflow Automation, Readiness, Deployment & Security criteria.
  • "Aisera's improvement cadence is noteworthy; over the past year, it has rapidly added features that focus on aiding AI & Automation adoption.
  • "We thank Forrester for the recognition, our Aisera team for their committed hard work, and our customers and partners for their unwavering trust in Aisera."
  • Download a complimentary copy of The Forrester New Wave: Chatbots For IT Operations, Q4 2022 here .

Vonage Appoints Tracey Leahy Chief People Officer

Retrieved on: 
Monday, November 28, 2022

HOLMDEL, N.J., Nov. 28, 2022 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, today announced it has appointed Tracey Leahy as Chief People Officer and a member of the Company's Executive Leadership Team, effective November 28, 2022.

Key Points: 
  • HOLMDEL, N.J., Nov. 28, 2022 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, today announced it has appointed Tracey Leahy as Chief People Officer and a member of the Company's Executive Leadership Team, effective November 28, 2022.
  • Leahy will report to Rory Read, Vonage Chief Executive Officer.
  • "I am excited to welcome Tracey, who brings deep expertise in human resources and organizational development to Vonage.
  • She joins Vonage from Rocket Software, a Bain Capital portfolio company, where she was Chief People Officer.