Aisera Announces Integration of its AI-powered Service Experience Solution with Zendesk's Sunshine Platform
PALO ALTO, Calif., Dec. 20, 2022 /PRNewswire/ -- Aisera, the world's leading AI-driven service experience platform for automated customer experiences (CX), announced today that its solutions are available as a new app integration on Zendesk's Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use-cases across Customer Service, Support, Sales and Marketing, and e-Commerce. Zendesk customers will have access to Aisera's industry leading and best-in-class AI and Automation platform by providing deep integrations to Zendesk tickets, knowledge base and messaging capabilities.
- Zendesk and Aisera will collaborate on use-cases across Customer Service, Support, Sales and Marketing, and e-Commerce.
- Aisera's integration with Zendesk offers AI-powered service experience solutions, delivers self-service and workflow automation to end-users and provides agents with AI-powered assistance.
- In addition, its integration with Zendesk's Sunshine Conversations messaging platform will deliver powerful self-service experiences across native Zendesk supported channels, including webchat, email, social and SMS.
- Aisera offers the world's Best AI Service Experience platform that automates operations and support for IT, sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users.