The Top 2023 CRM Vendors Embracing AI and Redefining the Customer Experience, According to SoftwareReviews Users
The report and its list of Customer Relationship Management (CRM) software points to the substantial expansion of the CRM industry as organizations strive to consolidate their customer experiences across various sectors, such as sales, marketing, and customer service.
- The report and its list of Customer Relationship Management (CRM) software points to the substantial expansion of the CRM industry as organizations strive to consolidate their customer experiences across various sectors, such as sales, marketing, and customer service.
- "With the advent of generative AI and other AI and machine learning technologies, customers now demand a personalized experience.
- The 2023 Enterprise Customer Relationship Management Software Gold Medalists are as follows:
Zoho CRM , 8.6 CS, ranked high for ease of customization. - The 2023 Midmarket Customer Relationship Management Software Gold Medalists are as follows:
NetSuite CRM , 8.9 CS, ranked high for lead management.