Transcosmos Stadium Nagasaki

transcosmos forms a partnership with BORDER, a Fortnite metaverse production studio

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Friday, December 15, 2023

TOKYO, Dec. 15, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that the company has signed a partnership agreement with BORDER, a Fortnite metaverse production studio jointly operated by NEIGHBOR (CEO: Notef) and EbuAction (President and CEO: Keita Noda). With this partnership in place, transcosmos will combine its TCI-DX for Metaverse with the metaverse development & planning capabilities that BORDER owns, and strengthen its ability in developing creative content on Fortnite, a metaverse platform with more than 500 million users across the globe. Ultimately, transcosmos aims to offer new values for businesses and organizations in the field of the metaverse.

Key Points:

Offers metaverse content for enterprises on Fortnite, a leading metaverse platform capturing business interests
TOKYO, Dec. 15, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that the company has signed a partnership agreement with BORDER, a Fortnite metaverse production studio jointly operated by NEIGHBOR (CEO: Notef) and EbuAction (President and CEO: Keita Noda).
With this partnership in place, transcosmos will combine its TCI-DX for Metaverse with the metaverse development & planning capabilities that BORDER owns, and strengthen its ability in developing creative content on Fortnite, a metaverse platform with more than 500 million users across the globe.
BORDER is a Fortnite metaverse production studio which specializes in entrusted development for businesses in Japan, and is co-operated by NEIGHBOR, an enterprise Fortnite Creative Studio, and EbuAction.
EbuAction is a Fortnite metaverse production studio for the Japanese market led by the 16-year-old entrepreneur, Keita Noda.

transcosmos opens Chihlee Center, its 2nd operations center in Taiwan

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Thursday, December 14, 2023

Chihlee University of Technology, Learning, Student, Multimedia, Operational excellence, Curriculum, Digital technology, Partnership, Growth, Headquarters, Enterprise, Engineer, Environment, Online shopping, Management, Nursing, Kerosene, Transcosmos Stadium Nagasaki

TOKYO, Dec. 14, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is pleased to announce that the company has opened Chihlee Center, its second operations center in Taiwan to accommodate its growth in the market. Located in the Chihlee University of Technology (President: Ju-Long Chen), the center will offer contact center and e-commerce one-stop services for the Taiwan local market with 54 workstations. transcosmos Taiwan inc. (Headquarters: Taipei, Taiwan; General Manager: Charlene Lien; transcosmos Taiwan), the company's wholly-owned subsidiary, will run and manage the center.

Key Points:

transcosmos Taiwan inc. (Headquarters: Taipei, Taiwan; General Manager: Charlene Lien; transcosmos Taiwan), the company's wholly-owned subsidiary, will run and manage the center.
In October 2018, transcosmos opened Jiangzicui Center, its first contact center in Taiwan, which offers contact center services across a range of industries such as manufacturing, distribution and mail order.
Now, to accommodate its growing contact center service business, transcosmos opened the Chihlee Center in Taiwan.
Chihlee Center is located in the Chihlee University of Technology, which is only 1.2 km away from the Jiangzicui Center.

transcosmos forms business alliance with eLogiT, a logistics firm specializing in e-commerce

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Thursday, December 14, 2023

Marketing, Headquarters, Electrician, Dash Robotics, Inc, World of Warcraft, Transcosmos Stadium Nagasaki, Partnership, Warehouse, CX

TOKYO, Dec. 14, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has formed a business alliance with eLogiT co., ltd. (Headquarters: Tokyo, Japan; President & CEO: Masaya Tanitsuji), and officially started the partnership on November 15, 2023.

Key Points:

Leveraging this new business alliance, transcosmos will combine its abundant know-who in CX business operations the company has accumulated with distribution warehouses and automation technologies that eLogiT owns.
Setting CX as the pillar for e-commerce business growth, transcosmos e-commerce one-stop service offers a diverse range of e-commerce services at one-stop, covering CX fulfillment, sales and marketing, and system domains.
As its e-commerce business volume continues to expand, transcosmos is now focusing on enhancing the CX fulfillment domain by drastically enhancing its logistics services.
Leveraging this new business alliance, transcosmos will combine its abundant know-who in CX business operations the company has accumulated with distribution warehouses and automation technologies that eLogiT owns.

transcosmos Thailand wins 4 awards at TCCTA Contact Center Awards 2023

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Monday, December 11, 2023

TOKYO, Japan, Dec. 10, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that transcosmos (Thailand) Co., Ltd. (Headquarters: Bangkok, Thailand; Managing Director: Hiroyoshi Hara; transcosmos Thailand), its subsidiary, has made remarkable achievements at the TCCTA Contact Center Awards 2023 hosted by Thai Contact Center Trade Association (TCCTA). In its debut year of participation, transcosmos Thailand achieved remarkable success, securing four awards for the company's commitment to operational excellence and digital transformation (DX) within the contact center industry.

Key Points:

TOKYO, Japan, Dec. 10, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that transcosmos (Thailand) Co., Ltd. (Headquarters: Bangkok, Thailand; Managing Director: Hiroyoshi Hara; transcosmos Thailand), its subsidiary, has made remarkable achievements at the TCCTA Contact Center Awards 2023 hosted by Thai Contact Center Trade Association (TCCTA).
transcosmos Thailand extends its gratitude to the TCCTA Contact Center Awards 2023 for this recognition and looks forward to continuing its journey of providing exceptional customer service and being the Global Digital Transformation Partner for clients.
The TCCTA recognizes and rewards contact center businesses that have displayed their commitment to provide high quality services during the year at its annual TCCTA Contact Center Awards.
transcosmos Thailand extends its gratitude to the TCCTA Contact Center Awards 2023 for this recognition and looks forward to continuing its journey of providing exceptional customer service and being the Global Digital Transformation Partner for clients.

transcosmos will open BPO Center Sendai Itsutsubashi to accommodate business growth

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Monday, December 4, 2023

Operational excellence, Carbon, BPO, Multimedia, Environment, Transcosmos Stadium Nagasaki, Digital technology, Management, Retail, Kerosene

TOKYO, Dec. 4, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is pleased to announce that the company will open BPO Center Sendai Itsutsubashi in Sendai city, Miyagi prefecture, the second BPO center in Tohoku region.

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TOKYO, Dec. 4, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is pleased to announce that the company will open BPO Center Sendai Itsutsubashi in Sendai city, Miyagi prefecture, the second BPO center in Tohoku region.
Under such an environment coupled with a wave for business transformation and restructuring, client needs for transcosmos BPO services are growing.
To accommodate these needs and expand business even further, transcosmos will open a new BPO center in the Tohoku region.
The new BPO Center Sendai Itsutsubashi will provide services for corporate back-office functions including office administration, human resources, accounting, procurement & purchasing, and sales.

transcosmos Korea receives COPC Certification for 5 years in a row

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Thursday, November 30, 2023

Headquarters, CS, Fruit, COPC Inc., CX, CSP, BPO, Certification, Retail, Kerosene, South Korea, Transcosmos Stadium Nagasaki

TOKYO, Nov. 30, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Hiroyuki Tani; transcosmos Korea), its subsidiary and a business process outsourcing provider in the Republic of Korea (South Korea), has received COPC certification, a certification by COPC Inc. in the U.S. based on an internationally used comprehensive performance management system for contact center operations.

Key Points:

TOKYO, Nov. 30, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Hiroyuki Tani; transcosmos Korea), its subsidiary and a business process outsourcing provider in the Republic of Korea (South Korea), has received COPC certification, a certification by COPC Inc. in the U.S. based on an internationally used comprehensive performance management system for contact center operations.
The COPC Standard was developed by contact center industry leaders in the U.S. in 1996 as a comprehensive performance management system to improve customer satisfaction and operational efficiency.
transcosmos Korea has 60 employees who have achieved COPC CSP Implementation Leader certificate, the highest count in the BPO industry in South Korea.
transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

Communication experience is the decisive success factor in CX. Self-service option is critical

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Wednesday, November 29, 2023

Com, LINE, Multimedia, Operational excellence, CX, Digital technology, Communication, Transcosmos Stadium Nagasaki, Music, Retail, Online shopping, Kerosene

TOKYO, Nov. 29, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has published the results of "Consumer to Business Communications Trend Survey 2023-2024." Please download the survey report on "transplus," the company-owned media (no translation available). We hope you find this report valuable in developing your digital strategies and initiatives for optimizing your customer experience (CX), and ultimately boosting corporate earnings.

Key Points:

We hope you find this report valuable in developing your digital strategies and initiatives for optimizing your customer experience (CX), and ultimately boosting corporate earnings.
Building on the report findings, transcosmos will work with you in shifting your customer communication channels to online and setting your approach towards enhancing your CX strategies.
Since then, the report has been well-received by many clients, and is now popularly known as Com Survey.
The survey also revealed that communication experience has a significant weight as a customer satisfaction factor, impacting total customer satisfaction by as much as 30%.

transcosmos holds a signing ceremony, commemorating the signing of the location agreement for its new BPO Center Nagasaki Stadium to be opened in autumn, 2024

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Wednesday, November 29, 2023

Business process, Multimedia, As a service, Operational excellence, Digital technology, Software as a service, DX, BPO, FirstBank Holding Co, AI, Transcosmos Stadium Nagasaki, Kerosene

TOKYO, Nov. 29, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is pleased to announce that the company has held a ceremony with Nagasaki prefecture and Nagasaki city commemorating the signing of the location agreement of BPO Center Nagasaki Stadium City, a new center scheduled to be opened in autumn, 2024.

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TOKYO, Nov. 29, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. is pleased to announce that the company has held a ceremony with Nagasaki prefecture and Nagasaki city commemorating the signing of the location agreement of BPO Center Nagasaki Stadium City, a new center scheduled to be opened in autumn, 2024.
The new BPO Center Nagasaki Stadium City will open in the autumn of 2024 in the office tower located in the Nagasaki Stadium City to be created and offered by JAPANET HOLDINGS Co., Ltd.
Unlike its three existing centers in Nagasaki prefecture, BPO Center Nagasaki Stadium City will become the base for offering services that combine BPO and DX (digital transformation).
Making the center a DX flagship center in the BPO services domain, transcosmos aims to generate maximum synergy by connecting diverse people and technologies.

transcosmos helps Vma plus plan & run Meta World Festival 2023 Winter

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Wednesday, November 29, 2023

Spice, Food, Snack, Running, History, Vegetable, Culture, Social media, Cosmetics, 2D, Station, Exhibition, 3D, Transcosmos Stadium Nagasaki, Cassette tape, Tourism, Online shopping, Meta

TOKYO, Nov. 29, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company will assist Vma plus Co., Ltd. (Representative Director: Toru Tsuda) in planning and running Meta World Festival 2023 Winter, an event which kicks off on December 12, 2023. The event presents a new form of shopping experience that combines booth exhibitions in the metaverse and live streaming sessions where live streamers (*) showcase products.

Key Points:

This year, transcosmos is helping Vma plus spread the festival among more businesses, inviting businesses who wish to join this event to promote and sell their products.
Making Vma plus Station - a browser-based metaverse - a gateway that welcomes everyone from everywhere around the world, Meta World Festival disseminates unique local cultures such as Japanese food, natural beauty and history.
Venue: Event space in the Meta ZIPANG in the multi metaverse, Vma plus Station
─Visit Meta World Festival 2023 Winter official website here: https://vma-plus-station.virtual-space-market.com/user/event/vmp20231000...
3.
Both applications are now closed for the Meta World Festival 2023 Summer (as of November 22, 2023).

transcosmos opens a new contact center in Zhengzhou, Henan Province, China

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Tuesday, November 21, 2023

TOKYO, Nov. 21, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, has opened a new operation center in Zhengzhou city, Henan province in China, which offers high-value added contact center services. The company held an opening ceremony on October 27, 2023.

Key Points:

TOKYO, Nov. 21, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, has opened a new operation center in Zhengzhou city, Henan province in China, which offers high-value added contact center services.
"From our new Zhengzhou Center, we will offer highly valuable contact center services to our clients, building on our mature digital intelligence solutions including data analytics, customer service and quality management," said the General Manager of transcosmos China.
transcosmos China has chosen Zhengzhou as its new operations center location for the superior local talent and promising growth potential the city offers.
Since then, we have been operating in China for 28 years," Eijiro Yamashita, head of Global Business Headquarters at transcosmos and CEO at transcosmos China said at the ceremony.