BPO

SM: Still plenty of room for growth in 2024

Retrieved on: 
Wednesday, January 31, 2024
SM Investments, Multimedia, Growth, BPO, SMDC, Mall, Transport, BDO Network Bank, Banco de Oro, Food, Investment, Overseas Filipino Worker, Overseas Filipinos, Unemployment, Emergency, Mobile phone

PASAY CITY, Philippines, Jan. 31, 2024 /PRNewswire/ -- SM Investments Corporation, one of the country's leading conglomerates, says there is still room for growth with the Philippines consistently showing consumer growth.

Key Points: 
  • PASAY CITY, Philippines, Jan. 31, 2024 /PRNewswire/ -- SM Investments Corporation, one of the country's leading conglomerates, says there is still room for growth with the Philippines consistently showing consumer growth.
  • Discretionary spending in key categories such as fashion, food and beverage as well as entertainment, among others, is buoying consumption activity.
  • Substantial remittances from Overseas Filipino Workers (OFWs) are also supporting the consumption story of the Philippines.
  • Adding fuel to consumption growth is BPO expansion and improving unemployment numbers.

Docufree Wins 2023 Document Manager Award in "Imaging Product of the Year: Workgroup/Departmental" Category

Retrieved on: 
Tuesday, January 30, 2024
Artificial intelligence, Business process, Outsourcing, Workflow, Document, Metadata, Organization, EIM, Information management, BPO

ATLANTA, Jan. 30, 2024 /PRNewswire/ -- Docufree, a leading provider of enterprise information management (EIM) and digital business process services, received top honors at the Document Manager Magazine DM Awards, earning first runner-up for "Imaging Product of the Year" for ScanCloud, the company's document-scanning service delivered over its secure cloud platform. The company was also named a finalist in both the "Enterprise CMS Product of the Year" and "BPO/Outsourcing/Bureau Business of the Year" categories

Key Points: 
  • The DM Awards reflect document-management leaders segmented across areas with themes including workflow, security, compliance, and artificial intelligence (AI).
  • Award winners were announced on Nov. 16, 2023, in London.
  • "We are honored to be recognized by Document Manager Magazine, a publication at the forefront of our industry," said David Winkler, executive vice president and chief product officer at Docufree.
  • Docufree ScanCloud provides high-volume document scanning services delivered over a secure cloud platform, empowering organizations across the country to convert paper documents into searchable digital formats and metadata.

Atento expands Board with appointment of two New Non-Executive Board Members

Retrieved on: 
Tuesday, January 30, 2024
CFO, Knowledge, Customer experience, Atento, Sale, Business transformation, Sykes Enterprises, BPO, Growth, Management

Chuck Sykes and John Chapman join the board, bringing tremendous industry experience including US Nearshore expertise to support Atento's transformation plan.

Key Points: 
  • Chuck Sykes and John Chapman join the board, bringing tremendous industry experience including US Nearshore expertise to support Atento's transformation plan.
  • Chuck Sykes has agreed to become Chairman of the Board.
  • Their strategic vision and knowledge will complement the capabilities of the board to achieve the objectives and our growth plans."
  • John Chapman said: "I am honored to join the Board at such an exciting time for Atento.

IBEX Limited to Announce Second Quarter 2024 Financial Results on February 8, 2024

Retrieved on: 
Thursday, January 25, 2024
BPO

WASHINGTON, Jan. 25, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report second quarter 2024 financial results after the market close on Thursday, February 8, 2024.

Key Points: 
  • WASHINGTON, Jan. 25, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report second quarter 2024 financial results after the market close on Thursday, February 8, 2024.
  • Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m.
  • ET.

ARG Launches Market Insights on Cost Optimization in IT Spending

Retrieved on: 
Wednesday, January 24, 2024
Artificial intelligence, Robotic process automation, Operational technology, Business process automation, ARG, Nitel, Partnership, Software as a service, SLA, Map, Investment, Safety, ITEM, Organization, Automation, Internet of things, Negotiation, BPO, RPA

MCLEAN, Va., Jan. 24, 2024 (GLOBE NEWSWIRE) -- Expanding on its growing portfolio of exclusive market insights and decision guides, ARG announced the availability of the Cost Optimization Market Insights & Decision Guide .

Key Points: 
  • MCLEAN, Va., Jan. 24, 2024 (GLOBE NEWSWIRE) -- Expanding on its growing portfolio of exclusive market insights and decision guides, ARG announced the availability of the Cost Optimization Market Insights & Decision Guide .
  • “In recent years, businesses have undergone significant changes that have led to inefficiencies and waste,” said Jim Begley, Chief Technology Officer, ARG.
  • With a vast client base, organizations can benefit from valuable insights into negotiating better deals with suppliers, reducing procurement costs, and improving vendor management.
  • ARG can also manage the entire life cycle of your procurement, service management, and vendor and account management at no additional cost.

VXI Global Solutions to Create 500 Jobs for Egyptian Youth in Customer Experience Management

Retrieved on: 
Monday, January 29, 2024
VXI, LOS, Heart, CX, SOC, PCI, BPO

LOS ANGELES, Jan. 29, 2024 /PRNewswire-PRWeb/ -- VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, proudly announces the launch of its state-of-the-art delivery center in Cairo, Egypt.

Key Points: 
  • VXI proudly announces its newest CX delivery center in Cairo, Egypt
    LOS ANGELES, Jan. 29, 2024 /PRNewswire-PRWeb/ -- VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, proudly announces the launch of its state-of-the-art delivery center in Cairo, Egypt.
  • VXI has always been a purpose-driven organization, and our commitment goes well beyond becoming a top employer for our communities."
  • For over two decades, VXI has been at the forefront of delivering innovative customer service solutions to clients worldwide.
  • Nermeen Moustafa, VXI Egypt's Human Resources Lead, expresses enthusiasm, stating, "We are delighted to bring VXI's global expertise to Egypt and to provide the country's youth with a rewarding career path in customer experience management.

Asia Pacific Cloud Spend Rebounds in Q4, ISG Index™ Finds

Retrieved on: 
Wednesday, January 24, 2024
Networks, Data Management, Apps, Applications, Technology, Software, ACV, Forecasting, Research, ISG, Software as a service, Environment, Infrastructure as a service, As a service, BPO, ANZ, Growth

The Asia Pacific ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of US $5 million or more, shows total as-a-service (XaaS) spending rose 10 percent year on year and 2 percent sequentially, to US $3.6 billion.

Key Points: 
  • The Asia Pacific ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of US $5 million or more, shows total as-a-service (XaaS) spending rose 10 percent year on year and 2 percent sequentially, to US $3.6 billion.
  • Fourth-quarter ACV for managed services dropped 34 percent year on year, to US $885 million, against a difficult comparison with a strong prior-year quarter.
  • “The rebound in cloud spending is a welcome sign for the Asia Pacific market,” said Michael Gale, partner and regional leader, ISG Asia Pacific.
  • ISG is forecasting 4.25 percent growth for managed services and 15 percent revenue growth for XaaS in 2024.

Global Speech Analytics Market Research Report 2023 - ResearchAndMarkets.com

Retrieved on: 
Tuesday, January 23, 2024
Technology, Other Communications, Consulting, Communications, Telecommunications, Professional Services, Software, Audio, Video, Data Analytics, Artificial Intelligence, Business, Speech, Artificial intelligence, Partner, Business process, Component, Investment, Risk management, SME, USD, Human, Organization, Machine learning, Region, BPO, Growth

The "Global Speech Analytics Market 2030 by Component, Business Function, Organization Size, Deployment Model, Application, End-user Industry & Region - Partner & Customer Ecosystem Competitive Index & Regional Footprints" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Global Speech Analytics Market 2030 by Component, Business Function, Organization Size, Deployment Model, Application, End-user Industry & Region - Partner & Customer Ecosystem Competitive Index & Regional Footprints" report has been added to ResearchAndMarkets.com's offering.
  • The Speech Analytics Market size is estimated to grow from USD 2.9 Billion in 2023 to reach USD 3.4 Billion by 2030, growing at a CAGR of 16.8% during the forecast period from 2023 to 2030.
  • The persistent rise in demand for risk management solutions and cloud-based analytics contributes to the projected expansion of the speech analytics market in the forthcoming years.
  • Collectively, these factors converge to stimulate the burgeoning growth of the Speech Analytics Market in the Asia-Pacific region.

Americas Demand for IT, Business Services Slows in Q4, Amid Economic Concerns, ISG Index™ Finds

Retrieved on: 
Tuesday, January 23, 2024
Technology, Consulting, Security, Other Technology, Professional Services, Software, Networks, Internet, Data Management, ACV, Financial services, Forecasting, Research, ISG, Software as a service, Intelligence, Environment, Investment, Pressure, As a service, BPO, Infrastructure as a service, Growth, Pharmaceutical industry

“Enterprises are still focused on optimizing their existing investments in the cloud and other tech spending.”

Key Points: 
  • “Enterprises are still focused on optimizing their existing investments in the cloud and other tech spending.”
    Lavieri said ISG expects the market for IT and business services to improve in 2024.
  • ISG is forecasting 4.25 percent growth for managed services and 15 percent revenue growth for XaaS in 2024.
  • “We expect spending for application modernization and business transformation projects led by GenAI to continue at high levels in 2024.
  • We also expect small discretionary deals to recover, as well as Financial Services industry spending to rebound,” Lavieri said.

Sequential Growth in Q4 Could Signal Start of Rebound for Europe’s IT, Business Services Sector: ISG Index™

Retrieved on: 
Monday, January 22, 2024
Technology, Consulting, Security, Professional Services, Software, Networks, Hardware, Data Management, Artificial Intelligence, ACV, DACH, Financial services, Forecasting, Research, ISG, Software as a service, Growth, Environment, As a service, BPO, Infrastructure as a service, Food delivery

“Although down year on year against some tough comps, most segments showed positive sequential growth in the fourth quarter.

Key Points: 
  • “Although down year on year against some tough comps, most segments showed positive sequential growth in the fourth quarter.
  • ISG is forecasting 4.25 percent growth for managed services and 15 percent revenue growth for XaaS in 2024.
  • “We expect spending for application modernization and business transformation projects led by GenAI to continue at high levels in 2024.
  • We also expect small discretionary deals to recover, as well as Financial Services industry spending to rebound,” Hall said.