BPO

IBEX Announces Second Quarter of Fiscal Year 2024 Financial Results

Retrieved on: 
Thursday, February 8, 2024
Share repurchase, Capital expenditure, CFO, BPO, Fintech, Growth, GAAP, Fiscal, Pressure, Pharmaceutical industry

WASHINGTON, Feb. 08, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its second fiscal quarter ended December 31, 2023.

Key Points: 
  • WASHINGTON, Feb. 08, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its second fiscal quarter ended December 31, 2023.
  • Second quarter revenue of $132.6 million declined 4.8% from the prior year quarter.
  • Repurchased 488,803 shares at a total cost of $8.4 million in the second quarter, and a total of 740,346 shares through January 31, 2024 at a total cost of $12.5 million fiscal year to date.
  • IBEX Limited will host a conference call and live webcast to discuss its second quarter of fiscal year 2024 financial results at 4:30 p.m. Eastern Time today, February 8, 2024.

transcosmos launches operations and maintenance service for COMPANY®

Retrieved on: 
Wednesday, February 7, 2024
Enterprise, HCM, Social Problems, BPO, WHI, Kerosene

TOKYO, Feb. 7, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company will begin offering operations and maintenance services for full-suite human capital management (HCM) System for Enterprise "COMPANY®" by Works Human Intelligence Co., Ltd. (Headquarters: Tokyo, Japan; CEO : Tomitaro Anzai; WHI). As a Solution Partner of COMPANY®, transcosmos has been offering various services including system implementation and upgrades.

Key Points: 
  • transcosmos helps businesses further streamline their HR operations and optimize costs, thereby transforming their HR function to a strategic HR.
  • The new operations and maintenance services will be offered with a shared services model using the company's existing BPO center environments, enabling clients to start using the service quickly.
  • transcosmos can offer comprehensive services for COMPANY®, from system implementation, BPO services, system upgrades, to operations and maintenance all at one-stop.
  • With the services, transcosmos helps businesses further streamline their HR operations and optimize costs, thereby transforming their HR function to a strategic HR.

iQor Delivers Best-in-Class CX Solutions for BFSI With NICE CXone

Retrieved on: 
Tuesday, February 6, 2024
Artificial Intelligence, Legal, Insurance, Finance, Consulting, Banking, Professional Services, Mobile, Wireless, Fintech, Social Media, Search Engine Optimization, Search Engine Marketing, Data Analytics, Marketing, Software, Advertising, Networks, Communications, Internet, Other Automotive, Hardware, Electronic Design Automation, Data Management, Technology, Automotive, Partnership, CX, BPO, BFSI, Digital, Symphony, Workforce

iQor , a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO), is creating more satisfying customer experience (CX) solutions for the banking, financial services, and insurance (BFSI) sector by leveraging NICE CXone, the leading cloud-native CX platform, to unify and optimize all interactions between customers, call center agents, and brands.

Key Points: 
  • iQor , a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO), is creating more satisfying customer experience (CX) solutions for the banking, financial services, and insurance (BFSI) sector by leveraging NICE CXone, the leading cloud-native CX platform, to unify and optimize all interactions between customers, call center agents, and brands.
  • This powerful combination enables iQor to upskill agents around specific BFSI campaigns (such as welcome calls ) and maintain flexible workforce management by cross-training agents.
  • A recent episode of iQor’s Digitally Irresistible podcast features iQor Chief Digital Officer Prabhjot Singh and NICE Vice President of Product Marketing Andy Traba.
  • Tune in to discover how iQor harnesses CXone to provide best-in-class experiences for customers.

transcosmos reforms Vietnam management toward reinforcing global business

Retrieved on: 
Monday, February 5, 2024
CX, BPO, AI, City centre, Safety, Yokohama National University, Telecommunications

TOKYO, Feb. 5, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that transcosmos Vietnam co., ltd. (Headquarters: Hanoi, Vietnam; transcosmos Vietnam), its subsidiary operating in Vietnam, has renewed its management structure, appointing Takanori Sawada as the company's representative. The move was transcosmos's initiative towards reinforcing its global business.

Key Points: 
  • With 2,600 workstations in Vietnam, offers non-voice support services for Japan and BPO services for the Vietnam local market
    TOKYO, Feb. 5, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that transcosmos Vietnam co., ltd. (Headquarters: Hanoi, Vietnam; transcosmos Vietnam), its subsidiary operating in Vietnam, has renewed its management structure, appointing Takanori Sawada as the company's representative.
  • In 2014, Takanori took the lead in launching transcosmos Vietnam, and became Director of the Contact Center department of the company.
  • With the new management, transcosmos Vietnam will reinforce its offshore service delivery framework targeting the Japanese market.
  • From 2024, transcosmos Vietnam will focus on BI (business intelligence) and tech solutions services such as bot and AI.

ibex Launches Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience

Retrieved on: 
Tuesday, January 30, 2024
CX, EX, BPO, Human, AI, Digital transformation, Digital, Business intelligence, SVP, CIO, Ibex, Organization, Sales

WASHINGTON, Jan. 30, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today introduced Wave iX, the definitive AI-driven digital-first customer experience (CX) and employee experience (EX) solution suite.

Key Points: 
  • WASHINGTON, Jan. 30, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today introduced Wave iX, the definitive AI-driven digital-first customer experience (CX) and employee experience (EX) solution suite.
  • Supported by automation tools for self-service, Wave iX enables CX organizations to become more productive, cost-effective, and customer centric.
  • “Our mission at ibex is clear: to elevate customer experiences, drive performance excellence, and reduce the overall cost to serve,” said Bob Dechant, CEO of ibex.
  • Wave iX is more than just an AI-powered platform—it’s a commitment to redefining customer experiences and setting new industry standards.

QX Global Group recognized as a Leader in the 2023 SPARK MatrixTM for Finance, Accounting & BPO Services by Quadrant Knowledge Solutions

Retrieved on: 
Friday, February 2, 2024
Knowledge, Growth, Financial management, BPO, BPM, Matrix, Business process, COE, Automation, SPARK, FP, Quadrant, FAO, Treasury, HR, HRO, Organization, Payroll, Retail

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Finance, Accounting & BPO vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Finance, Accounting & BPO vendors.
  • MIDDLETON, Mass., Feb. 2, 2024 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named QX Global Group as a 2023 technology leader in SPARK MatrixTM: Finance, Accounting & BPO.
  • According to Shivam Natani, Analyst at Quadrant Knowledge Solutions, "QX Global Group provides end-to-end Finance, Accounting & BPO services covering processes like procure-to-pay (P2P), record-to-report (R2R), order-to-cash (O2C), HRO (Payroll and HR support services), treasury, and financial planning & analysis (FP&A).
  • Mahesh Jain, CEO of QX Finance & Accounting Services, reflects on the SPARK Matrix recognition:
    "I am honoured by our recognition in the 2023 SPARK Matrix.

QX Global Group recognized as a Leader in the 2023 SPARK MatrixTM for Finance, Accounting & BPO Services by Quadrant Knowledge Solutions

Retrieved on: 
Friday, February 2, 2024
Knowledge, Growth, Financial management, BPO, BPM, Matrix, Business process, COE, Automation, SPARK, FP, Quadrant, FAO, Treasury, HR, HRO, Organization, Payroll, Retail

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Finance, Accounting & BPO vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Finance, Accounting & BPO vendors.
  • MIDDLETON, Mass., Feb. 2, 2024 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named QX Global Group as a 2023 technology leader in SPARK MatrixTM: Finance, Accounting & BPO.
  • According to Shivam Natani, Analyst at Quadrant Knowledge Solutions, "QX Global Group provides end-to-end Finance, Accounting & BPO services covering processes like procure-to-pay (P2P), record-to-report (R2R), order-to-cash (O2C), HRO (Payroll and HR support services), treasury, and financial planning & analysis (FP&A).
  • Mahesh Jain, CEO of QX Finance & Accounting Services, reflects on the SPARK Matrix recognition:
    "I am honoured by our recognition in the 2023 SPARK Matrix.

Stefanini Wins 2023 ISG Star of Excellence™ Award for Customer Experience Benchmark Report

Retrieved on: 
Wednesday, January 31, 2024
CX, Internet of things, BPO, Research, ISG, Customer experience, Automation, Geography, UX, Conference, Business continuity planning

Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing Industry Awards Gala Dinner, November 15, at the Park Plaza Victoria London.

Key Points: 
  • Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing Industry Awards Gala Dinner, November 15, at the Park Plaza Victoria London.
  • Stefanini scored higher than the benchmark of the top 60 service providers across the regions.
  • Winning the ISG Star of Excellence™ Award is a testament to Stefanini's commitment to delivering exceptional solutions.
  • "In 2023, more enterprises than ever shared their provider experiences through the ISG Star of Excellence program.

Stefanini Wins 2023 ISG Star of Excellence™ Award for Customer Experience Benchmark Report

Retrieved on: 
Wednesday, January 31, 2024
CX, Internet of things, BPO, Research, ISG, Customer experience, Automation, Geography, UX, Conference, Business continuity planning

Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing Industry Awards Gala Dinner, November 15, at the Park Plaza Victoria London.

Key Points: 
  • Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing Industry Awards Gala Dinner, November 15, at the Park Plaza Victoria London.
  • Stefanini scored higher than the benchmark of the top 60 service providers across the regions.
  • Winning the ISG Star of Excellence™ Award is a testament to Stefanini's commitment to delivering exceptional solutions.
  • "In 2023, more enterprises than ever shared their provider experiences through the ISG Star of Excellence program.

SM: Still plenty of room for growth in 2024

Retrieved on: 
Wednesday, January 31, 2024
SM Investments, Growth, BPO, SMDC, Mall, Transport, BDO Network Bank, Banco de Oro, Food, Investment, Overseas Filipino Worker, Overseas Filipinos, Unemployment, Emergency

PASAY CITY, Philippines, Jan. 31, 2024 /PRNewswire/ -- SM Investments Corporation, one of the country's leading conglomerates, says there is still room for growth with the Philippines consistently showing consumer growth.

Key Points: 
  • PASAY CITY, Philippines, Jan. 31, 2024 /PRNewswire/ -- SM Investments Corporation, one of the country's leading conglomerates, says there is still room for growth with the Philippines consistently showing consumer growth.
  • Discretionary spending in key categories such as fashion, food and beverage as well as entertainment, among others, is buoying consumption activity.
  • Substantial remittances from Overseas Filipino Workers (OFWs) are also supporting the consumption story of the Philippines.
  • Adding fuel to consumption growth is BPO expansion and improving unemployment numbers.