BPO

ibex Wins Gold Award As Top BPO Services Exporter in Pakistan

Retrieved on: 
Wednesday, February 21, 2024
Economic development, BPO, Growth, Gold, Automation, Ibex, Telecom, CX, Software, Film industry

WASHINGTON, Feb. 21, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has received a Gold award in the category of Top Exporter in the BPO services sector by the Pakistan Software Export Board (PSEB) .

Key Points: 
  • WASHINGTON, Feb. 21, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has received a Gold award in the category of Top Exporter in the BPO services sector by the Pakistan Software Export Board (PSEB) .
  • ibex was also recognized for being one of the Largest Exporters for IT/IT-enabled services in Pakistan.
  • “ibex Pakistan is proud to lead the way in BPO and IT export growth, the creation of thousands of employment opportunities for our youth and hence economic development in the country.
  • ibex Pakistan employs more than 6,000 professionals across its nine locations in Karachi, Lahore and Islamabad.

MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua

Retrieved on: 
Monday, February 19, 2024
Acquisition, MIAMI, Artificial intelligence, BYC, BPO, CSAT, Call centre, MCI, MCI Group, CX, Unemployment, Retail

MIAMI BEACH, Fla., Feb. 19, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI) , a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC) , a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution.

Key Points: 
  • MIAMI BEACH, Fla., Feb. 19, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI) , a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of, BYC Aqua (BYC) , a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution.
  • The MCI acquisition furthers MCI's strategic expansion of MCI’s global footprint and enhancement of its tech offerings.
  • BYC, headquartered in Cape Town, South Africa, is a rapidly growing global BPO, delivering exceptional Quality-Assurance-as-a-Service (QAaaS) services to a diverse base of over 25 marquee South African, Australian, and United Kingdom enterprise clients.
  • Anthony Marlowe, CEO of MCI, expresses MCI’s enthusiasm of the BYC acquisition: "The addition of BYC Aqua to the MCI Group propels our global and technology mission forward in MCI’s ability to offer CX worldwide.

iQor Leverages NICE CXone to Optimize CX in the Energy and Utility Sectors

Retrieved on: 
Tuesday, March 5, 2024
Technology, Other Energy, Utilities, Business, Professional Services, Software, Energy, Outsourcing Business, Artificial Intelligence, BPO, Marketing, IVR, Voice recognition, Electricity, Digital, CX, SLA, Partnership, Sales

With a focus on customization, flexibility, and innovation, our partnership with NICE ensures that energy and utility companies meet these requirements while providing exceptional customer service, even during challenging circumstances.

Key Points: 
  • With a focus on customization, flexibility, and innovation, our partnership with NICE ensures that energy and utility companies meet these requirements while providing exceptional customer service, even during challenging circumstances.
  • This ease of doing business helps deliver more satisfying customer and agent interactions,” said iQor Chief Operating Officer Martin Lehtio.
  • Episode 85 of iQor’s Digitally Irresistible podcast features iQor Chief Digital Officer Prabhjot Singh and NICE Vice President of Product Marketing Andy Traba discussing how iQor leverages NICE CXone to augment human and operational excellence to deliver irresistible CX for brands.
  • Listen to the episode to discover how iQor uses CXone to provide seamless omnichannel interactions.

Carenet Health Announces Brandy Presti as Executive Vice President of Strategic Sales

Retrieved on: 
Monday, March 4, 2024
General Health, Health, Data Management, Other Technology, Technology, Dell, Cisco, BPO, Chanel, Carenet Health, Accenture, Microsoft, Multimedia, Environment, Patient

Carenet Health, a trusted partner in simplifying and powering the business of healthcare, announced today that Brandy Presti has joined the leadership team as executive vice president of strategic sales.

Key Points: 
  • Carenet Health, a trusted partner in simplifying and powering the business of healthcare, announced today that Brandy Presti has joined the leadership team as executive vice president of strategic sales.
  • In this role, Presti will be responsible for developing innovative client relationship management strategies, as well as leveraging new business opportunities to increase profitability and retain clients for Carenet.
  • View the full release here: https://www.businesswire.com/news/home/20240304846546/en/
    Brandy Presti, Executive Vice President of Strategic Sales, Carenet Health (Photo: Business Wire)
    “I look forward to bringing my passion for advanced technology, relationship building and team collaboration to achieve rapid sales growth and drive big business outcomes with Carenet,” Presti said.
  • “Brandy will play a pivotal role at Carenet as she brings her fresh perspective and stellar client relationship experience to our sales team,” said Carenet Chief Sales Officer Rhonda Gibler.

iQor to Host Webinar on Optimizing Retail CX Year-Round

Retrieved on: 
Monday, February 26, 2024
Other Retail, Human Resources, Artificial Intelligence, Outsourcing Business, Professional Services, Technology, Retail, Business, Ecosystem, EST, BPO, CX, Operation, Online shopping

iQor , an award-winning managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, will present proven strategies for optimizing retail customer experience (CX) throughout the year in an upcoming webinar in cooperation with RetailCustomerExperience.com.

Key Points: 
  • iQor , an award-winning managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, will present proven strategies for optimizing retail customer experience (CX) throughout the year in an upcoming webinar in cooperation with RetailCustomerExperience.com.
  • A question-and-answer segment will provide additional insights on how iQor delivers excellent customer service 365 days a year for retail CX leaders.
  • Panelists include iQor Senior Vice President of Operations Tone Holmen; iQor Vice President of Account Management - Retail John Swain; and Universal Screen Arts, Inc., Vice President of Operations Brian Madonna.
  • To learn more about iQor’s retail CX solutions, including event-driven and seasonal staffing, subscription services, upselling and cross-selling, and more, visit iQor.com/capabilities/seasonal-staffing .

iQor Earns Customer Service Center of the Year Award for Fifth Consecutive Year and Inbound Sales Champion for 2023

Retrieved on: 
Wednesday, February 21, 2024
Professional Services, Business, Technology, Human Resources, Artificial Intelligence, Outsourcing Business, Acquisition, Workplace, Culture, BPO, Symphony, Ecosystem, Automation, Heart, IQor, CX, Operation, Partnership, Sales

A top-ranked U.S. home warranty provider recognized iQor with its Service Center of the Year Award for outstanding customer service in 2023 for the fifth year running.

Key Points: 
  • A top-ranked U.S. home warranty provider recognized iQor with its Service Center of the Year Award for outstanding customer service in 2023 for the fifth year running.
  • iQor also earned the Inbound Sales Champion Award for 2023 for the second year.
  • The 2023 Service Center of the Year Award was presented to the iQor team in Dasmariñas, Philippines for the second consecutive year.
  • iQor Philippines received the top honor for inbound sales champion for 2023, following iQor Trinidad’s top recognition in the inbound and outbound sales categories in 2022.

Enterprises Give Providers Higher CX Scores for 2023, Praise Use of AI Technologies, ISG Study Shows

Retrieved on: 
Wednesday, February 21, 2024
Technology, Security, Consulting, Other Technology, Professional Services, Software, Networks, Internet, Data Management, Artificial Intelligence, AI, BPO, Application development, Public sector, City centre, COVID-19, Organization, ADM, ISG, CX, Research, Retail

The 2023 Annual ISG Star of Excellence™ CX Insights Report , which sums up ISG’s quarterly reviews on how enterprises rate their ITO, BPO and as-a-service outsourcing providers, shows enterprise customer experience (CX) scores increased from 2022 in all six pillars covered by ISG’s quarterly CX survey.

Key Points: 
  • The 2023 Annual ISG Star of Excellence™ CX Insights Report , which sums up ISG’s quarterly reviews on how enterprises rate their ITO, BPO and as-a-service outsourcing providers, shows enterprise customer experience (CX) scores increased from 2022 in all six pillars covered by ISG’s quarterly CX survey.
  • The average provider’s CX score rose from 80.1 in 2022 to 83.7 in 2023, despite an uncertain macroeconomic environment last year that saw enterprises reduce discretionary spending while working to optimize technology investments, ISG says.
  • Scores for Contact Center — Customer Experience were close behind, at 80.0, with enterprises increasingly focused on improving CX.
  • The 4Q 2023 ISG Star of Excellence™ CX Insights Report is available as a free download from this webpage , with more detailed findings, including by provider, available by contacting ISG .

iQor Drives Digital Transformation in Retail With NICE CXone

Retrieved on: 
Tuesday, February 20, 2024
Professional Services, Business, Technology, Software, Artificial Intelligence, Outsourcing Business, Marketing, Churn, Product marketing, BPO, Shop, Symphony, Digital, Risk, Human, Ecosystem, CX, Partnership

The integration of CXone’s highly customizable, metrics-based routing directs incoming voice and digital customer interactions to the most suitable contact center agent.

Key Points: 
  • The integration of CXone’s highly customizable, metrics-based routing directs incoming voice and digital customer interactions to the most suitable contact center agent.
  • This optimizes performance for retail brands experiencing seasonal fluctuations in volume to consistently deliver exceptional CX.
  • This ease of doing business reaffirms our commitment to innovation and excellence in customer service,” said iQor Chief Digital Officer Prabhjot Singh.
  • They discuss how iQor leverages NICE CXone to augment human and operational excellence and deliver irresistible CX that makes customers smile.

Makers of Proactiv, Clearasil, and Others Sued in Benzoyl Peroxide Acne Product Class Action

Retrieved on: 
Friday, March 8, 2024
Cream, Acne, LOS, Benzoyl peroxide, FDA, BPO, FDA citizen petition, Citizenship, Proactiv, Safety, Benzene, Public, Target

LOS ANGELES, March 8, 2024 /PRNewswire/ -- Wisner Baum filed multiple class actions alleging several companies sold benzoyl peroxide (BPO) acne products without warning consumers that they contain unsafe levels of benzene, a potent human carcinogen.

Key Points: 
  • Lab testing found numerous acne products formulated with benzoyl peroxide, including face washes, creams, and spot treatments, degrade to cancer-causing benzene under normal use and handling.
  • LOS ANGELES, March 8, 2024 /PRNewswire/ -- Wisner Baum filed multiple class actions alleging several companies sold benzoyl peroxide (BPO) acne products without warning consumers that they contain unsafe levels of benzene, a potent human carcinogen.
  • Class action attorneys Stephanie B. Sherman and R. Brent Wisner filed the complaints (Example Case: Howard et al.
  • "Our clients never would have purchased these products had they known they were exposing themselves to a dangerous carcinogen."

EVERISE EXPANDS FOOTPRINT IN THE PHILIPPINES WITH NEWEST MICROSITE IN ISABELA, CAUAYAN CITY

Retrieved on: 
Friday, March 8, 2024
Senior, Person, Workplace, Outsourcing, NPS, BPO, Business process, CSR, University, Diversity, School, Glassdoor, Equity, Aeta people, PWD, Management

CAUAYAN CITY, Philippines, March 8, 2024 /PRNewswire/ -- Everise, a leading customer experience company, today announced the opening of its newest Philippines site in Isabela, Cauayan City, marking the first time a Business Process Outsourcing (BPO) services provider has established operations in the province. The new office is part of Everise's plans to expand its global operational footprint through the strategic establishment of microsites, bringing workspaces closer to the rich talent pool residing in the local and provincial communities.

Key Points: 
  • CAUAYAN CITY, Philippines, March 8, 2024 /PRNewswire/ -- Everise, a leading customer experience company, today announced the opening of its newest Philippines site in Isabela, Cauayan City, marking the first time a Business Process Outsourcing (BPO) services provider has established operations in the province.
  • Located at Plaza Isabelle Building, Everise's newest microsite is designed to bring high-value customer service work in an award-winning culture and workplace to Isabela.
  • With dynamic training facilities and collaborative meeting spaces, the microsite currently supports over 300 agents, with plans to grow and scale to over 1,000.
  • Prospective applicants are welcome to visit the Everise Careers Page for more information on available positions and to apply online.