BPO

AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

Retrieved on: 
Friday, March 29, 2024
BPO, Natural language processing, AEC, Frost, SAN, Research, NLP, AI, CX, Vision, Machine learning, Retail

SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer's business journey. AeC leverages artificial intelligence (AI), data intelligence, machine learning (ML), natural language processing (NLP), fraud prevention, and real human experiences to guarantee an optimal customer experience (CX) in its clients' business operations.

Key Points: 
  • AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences.
  • SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award.
  • AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer's business journey.
  • Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

Fannie Mae Announces Winner of Twenty-Third Community Impact Pool of Non-Performing Loans

Retrieved on: 
Tuesday, March 26, 2024
CIP, BofA Securities, UPB, BPO, OTCQB, Sale, Fannie Mae, Auction

WASHINGTON, March 26, 2024 /PRNewswire/ -- Fannie Mae (OTCQB: FNMA) today announced the winning bidder for its twenty-third Community Impact Pool (CIP) of non-performing loans.

Key Points: 
  • WASHINGTON, March 26, 2024 /PRNewswire/ -- Fannie Mae (OTCQB: FNMA) today announced the winning bidder for its twenty-third Community Impact Pool (CIP) of non-performing loans.
  • The transaction is expected to close on May 22, 2024, and includes 37 loans totaling $10.4 million in unpaid principal balance (UPB).
  • The loans are geographically focused in the New York/New Jersey area, and the winning bidder was GITSIT Solutions, LLC (Tourmalet).
  • Fannie Mae will also post information about specific pools available for purchase on that page.

transcosmos's 2 centers in Okinawa become certified Umanchu Public Aid Stations

Retrieved on: 
Tuesday, March 26, 2024
Cardiac arrest, BPO, Survival rate, Tourism, Shuri Castle, Emergency medical services

TOKYO, March 26, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that the CX Square Naha and CX Square Tsubogawa, its contact center centers in Okinawa prefecture have been certified as Umanchu Public Aid Stations in the prefecture.

Key Points: 
  • TOKYO, March 26, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that the CX Square Naha and CX Square Tsubogawa, its contact center centers in Okinawa prefecture have been certified as Umanchu Public Aid Stations in the prefecture.
  • Highly recognized for the number of employees who can serve as a first-aider as well as for preparing AEDs and first-aid kits at the centers, Naha city certified the two center locations as Umanchu Public Aid Stations.
  • The program is designed to establish a city-wide system to save as many lives as possible using automated external defibrillators (AEDs) placed in certified Umanchu Public Aid Stations.
  • As of March 1, 2024, nine business offices and other public locations in the city have been certified as Umanchu Public Aid Stations.

CX and Research Expert Market Force Information Acquired by CX BPO Powerhouse MCI in Landmark Deal

Retrieved on: 
Monday, March 25, 2024
Knowledge, BPO, Benchmarking, Software as a service, Growth, Customer experience, Case management, Social media, Acquisition, CX, Data collection, MCI, Artificial intelligence, Human, Retail

Market Force Information, along with its Knowledge Force Software-as-a-Service (SaaS) analytics and case management suite, operates across the globe with a presence in the United States, Canada, and the United Kingdom (UK).

Key Points: 
  • Market Force Information, along with its Knowledge Force Software-as-a-Service (SaaS) analytics and case management suite, operates across the globe with a presence in the United States, Canada, and the United Kingdom (UK).
  • Market Force Information specializes in providing solutions to enhance the customer experience for businesses through improved satisfaction, customer loyalty and retention.
  • Market Force services are available with or without its industry leading SaaS Platform Knowledge Force.
  • The team at Market Force and I, are thrilled to be part of MCI and to co-lead CX innovation.

transcosmos registered as a Sapporo SDGs-driven Business

Retrieved on: 
Thursday, March 21, 2024
Partnership, School, Climate change, Sustainable Development Goals, BPO, Female, TCFD, Tourism

TOKYO, March 21, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that the company has become a registered business under the Sapporo SDGs-driven Business Registration Program.

Key Points: 
  • TOKYO, March 21, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that the company has become a registered business under the Sapporo SDGs-driven Business Registration Program.
  • As a business with its footprint in Sapporo city, transcosmos supports the city's concepts - a sustainable society where diverse people can play an active role - and registered to the program.
  • Under the Sapporo SDGs-driven Business Registration Program (no translation available: https://www.sapporo-sdgs.com/ ), Sapporo city registers and highlights businesses located in the city that are actively working towards achieving 17 Sustainable Development Goals (SDGs), thereby promoting so-called SDGs-driven business management, a management approach integrating SDGs into core business.
  • As a business with its footprint in Sapporo city, transcosmos supports the city's concepts - a sustainable society where diverse people can play an active role - and registered to the program.

Acquisition of Woven Group, accelerates iCXperience, the UK's largest Privately Owned Call Centre Group towards £100m Turnover

Retrieved on: 
Wednesday, March 13, 2024
Employment, Culture, BPO, Medicine, Growth, Business, Telecommunications, Acquisition, Facility, E-commerce

Included in the acquisition was the purchase of T-point, a software business previously acquired by the Woven Group in a £10m deal.

Key Points: 
  • Included in the acquisition was the purchase of T-point, a software business previously acquired by the Woven Group in a £10m deal.
  • Nine months after being acquired by the UK's largest BPO Assembly, the Woven Group has shown to be back in profit.
  • Woven, based in Bristol & Ipswich has delivered its first ever profit in several years under its new ownership of iCXperience.
  • Katherine Horton, Group HR, said: "We are delighted to have added the Woven Group into our Portfolio list.

Fannie Mae Announces Winner of its Latest Non-Performing Loan Sale

Retrieved on: 
Tuesday, March 12, 2024
BofA Securities, UPB, BPO, Minority, FNMA, Sale, Fannie Mae, OTCQB, LP, Auction

WASHINGTON, March 12, 2024 /PRNewswire/ -- Fannie Mae (OTCQB: FNMA) today announced the results of its twenty-third non-performing loan sale transaction.

Key Points: 
  • WASHINGTON, March 12, 2024 /PRNewswire/ -- Fannie Mae (OTCQB: FNMA) today announced the results of its twenty-third non-performing loan sale transaction.
  • All purchasers are required to honor any approved or in-process loss mitigation efforts at the time of sale, including forbearance arrangements and loan modifications.
  • In addition, purchasers must offer delinquent borrowers a waterfall of loss mitigation options, including loan modifications, which may include principal forgiveness, prior to initiating foreclosure on any loan.
  • Fannie Mae will also post information about specific pools available for purchase on that page.

OA500 2024 Ranks World's Top 500 Outsourcing Firms

Retrieved on: 
Monday, March 11, 2024
Online, Workforce, Accenture, Teleperformance, Glassdoor, BPO, Concentrix

MANILA, Philippines, March 11, 2024 /PRNewswire/ -- Outsource Accelerator, the leading global outsourcing marketplace, today announced the release of its highly anticipated 2024 OA500 report, ranking the top 500 outsourcing companies worldwide.

Key Points: 
  • MANILA, Philippines, March 11, 2024 /PRNewswire/ -- Outsource Accelerator, the leading global outsourcing marketplace, today announced the release of its highly anticipated 2024 OA500 report, ranking the top 500 outsourcing companies worldwide.
  • The 2024 report features an enhanced ranking system, and longitudinal analysis, providing an even more comprehensive insight into the global outsourcing industry and its top 500 firms.
  • This year's Global Outsourcing Firm (BPO) Index assessed 2,847 outsourcing firms globally, up by 26% from 2023.
  • Key Highlights from the 2024 OA500 Analysis:
    Double-Digit Industry Growth: The OA500 firms generated a combined $590.87 billion in revenue, up 13.8% from $519.25 billion in 2023.

Cyber Acoustics Announces New Headset that Completely Eliminates Background Noise in Call Centers, Offices, Homes, and Hybrid Work Environments

Retrieved on: 
Tuesday, March 5, 2024
Avaya, Google Meet, Microsoft Windows, Outsourcing, RingCentral, Friends, BPO, Dog, Noise, Airport, Peripheral, GoTo Meeting, AHT, Human, Acoustics, Skype, School, City centre, Coffee, Family, Cisco Webex, Chromebook, Genesys, Zoom, Face, Software, Microsoft Teams, ENC, Electric motor

Call center success relies on a number of factors, with Average Handle Time (AHT) being one of the biggest.

Key Points: 
  • Call center success relies on a number of factors, with Average Handle Time (AHT) being one of the biggest.
  • The superior AI Noise Reduction in the AC-304 headset eliminates all background noise from an agent’s environment, and can lead to shorter call times and an improved AHT metric.
  • The noise-cancelation in the AC-304 is so effective, it eliminates background noise in even the loudest call center or office, no additional software required.
  • “Cyber Acoustics really aims to serve as a technology partner to our customers, not just a vendor,” said Steve Erickson, COO at Cyber Acoustics.

Advantage Solutions exceeded 2023 financial guidance with solid fourth-quarter performance and expects continued growth in 2024

Retrieved on: 
Thursday, February 29, 2024
ADV, Tata Consultancy Services, Genpact, Marketing, Culture, BPO, Growth, Sale, Adjustment, Waypoint, TCS

Disciplined capital allocation with debt and share repurchases of $168.2 million and $6.4 million, respectively in 2023.

Key Points: 
  • Disciplined capital allocation with debt and share repurchases of $168.2 million and $6.4 million, respectively in 2023.
  • Management announced 2024 guidance with expectations for low single-digit growth in consolidated revenues and Adjusted EBITDA.
  • The results continue to reflect a trendline of improving financial performance and progress executing its transformation strategy.
  • “Our ongoing efforts to strengthen our culture, simplify our operations, improve our financial discipline and enhance our processes as a unified company resulted in a solid fourth-quarter performance,” said Advantage Solutions CEO Dave Peacock.