BPO

Triple Impact Connections Increases its Digital CX Capabilities with CXone

Retrieved on: 
Thursday, March 28, 2024
Software, Internet, Finance, Artificial Intelligence, Data Management, Professional Services, Technology, Mobile, Wireless, Workforce, AI, BPO, Growth, CX

With the move to CXone, Triple Impact Connections will be able to handle its rapid growth, better support its remote agents, and offer customers a complete, end-to-end experience.

Key Points: 
  • With the move to CXone, Triple Impact Connections will be able to handle its rapid growth, better support its remote agents, and offer customers a complete, end-to-end experience.
  • Triple Impact Connections chose NICE because of its placement as a leader on Gartner’s Magic Quadrant for CCaaS , its consistent industry leadership in workforce management, and its advanced CX analytics and AI capabilities.
  • In addition, Triple Impact Connections looked to improve its self-service capabilities and offer a wider range of options to its end customers.
  • “With CXone’s AI-driven digital capabilities, Triple Impact Connection will be on the cutting edge of CX with a suite of solutions capable of meeting any and all needs.”

Solera Introduces XpertCX Solutions Suite, Driving Automotive Forward with Always-On, Always-Expert BPO Solutions

Retrieved on: 
Tuesday, March 26, 2024
Fleet Management, Software, Batteries, Automotive, Artificial Intelligence, Technology, Vehicle Technology, Security, Empathy, City centre, BPO, Growth, AI, Sales

Solera , the global leader in vehicle lifestyle management, today introduced its BPO service offering, XpertCX Solutions Suite.

Key Points: 
  • Solera , the global leader in vehicle lifestyle management, today introduced its BPO service offering, XpertCX Solutions Suite.
  • Designed to redefine customer experience, this innovative suite provides a holistic approach to BPO services, offering end-to-end support across the automotive industry.
  • By seamlessly blending cutting-edge technology with seasoned expertise, XpertCX Solutions Suite aims to streamline operations, amplify efficiency, and elevate customer satisfaction across the industry.
  • “As Solera continues to innovate and be on the cutting-edge of the automotive industry, we're proud to introduce XpertCX Solutions Suite, our comprehensive automotive BPO service suite,” said Tony Graham, Executive Vice President at Solera.

Enterprise Connect’s Expo Hall Features Hundreds of Innovative Products and Services to Improve Communication, Collaboration, and CX Strategies

Retrieved on: 
Monday, March 18, 2024
Hardware, IOT (Internet of Things), Social Media, Content Marketing, Technology, Public Relations, Investor Relations, Communications, Apps, Applications, Artificial Intelligence, Media, Telecommunications, Software, Networks, Internet, Mobile, Wireless, Cloud, Knowledge, Theta, Software as a service, Administrator, CX, Enterprise, SMS, Goto, Generative, AX, Pulse, Investment, Zoom, USB, Conversation, Shure, Cisco Webex, Genesys, Microsoft, BPO, TEAMS, EX, Partnership, BMA, RingCentral, AWS, Disruption, Nectar, Booth, Exhibition, RSI, PBX, System, EGain, ROI, Organization, DSP, IVR, Communication, Theatre, Chatbot, Secure, GDPR, VERSA, ASC, Cisco, Fortune 500, Aura, Microsoft Teams, Sinch, API, Expo Hall, NexGen, GoTo Resolve, LED, USB-to-serial adapter, Motus, KMS (hypertext), Culture, Logitech, AudioCodes, AVANT, CIC, Original design manufacturer, Intelligence cycle, Human, Sales

Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall.

Key Points: 
  • Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall.
  • “Our Expo Hall is the only place to find the enterprise communications and customer experience providers displaying their solutions in one location.
  • Attendees will have the opportunity to see the hundreds of innovative products and service available to ensure they make the best purchasing decisions to improve their communication, collaboration, and CX strategies,” said Eric Krapf, General Manager, Enterprise Connect.
  • Afiniti , Booth #1311: Afiniti is a CX AI pioneer, delivering measurable business outcomes for Fortune 500 companies since 2006.

iQor Harnesses NICE CXone to Drive Digital Transformation in CX

Retrieved on: 
Tuesday, March 12, 2024
Software, Data Analytics, Internet, Artificial Intelligence, Data Management, Professional Services, Technology, Business, AI, Partnership, BPO, Symphony, CX, IQor, Ecosystem, Sales

NICE (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging NICE CXone , the industry-leading, cloud-native customer experience (CX) platform, to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries.

Key Points: 
  • NICE (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging NICE CXone , the industry-leading, cloud-native customer experience (CX) platform, to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries.
  • CXone facilitates iQor’s custom and agile solutions tailored to the specific needs of clients with the ability to quickly adapt as the marketplace changes.
  • iQor incorporated CXone into Symphony [AI]TM, its generative AI ecosystem, to improve customer experience with real-time analytics, responses, and solutions derived from both NICE’s and iQor’s extensive industry experience and best practices.
  • “CXone’s customizability gives the BPO unlimited possibilities to succeed at a high level and set the standard for exceptional CX.”

For six consecutive years, transcosmos wins Excellent Reading Culture Business Certification in South Korea

Retrieved on: 
Thursday, April 4, 2024
Certification, Social, Organization, BPO, Growth, Communication, Tourism, Environment, TCK, Knowledge, Running, CS, Excellent, South Korea, Sport, Ministry, Book, Government, FS, Tutoring

TOKYO, April 4, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that in the Republic of Korea (South Korea), the company has been certified as an Excellent Reading Culture Business for six straight years at the 10th Republic of Korea Excellent Reading Culture Business Certification Awards, a certification program co-sponsored by the Ministry of Culture, Sports and Tourism and the Publication Industry Promotion Agency of Korea.

Key Points: 
  • Actively supporting employee growth through diverse activities including regular reading sessions, special lectures on reading, reading programs, and more
    TOKYO, April 4, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. is proud to announce that in the Republic of Korea (South Korea), the company has been certified as an Excellent Reading Culture Business for six straight years at the 10th Republic of Korea Excellent Reading Culture Business Certification Awards, a certification program co-sponsored by the Ministry of Culture, Sports and Tourism and the Publication Industry Promotion Agency of Korea.
  • The Excellent Reading Culture Business Certification Program was established to encourage businesses to create a good reading environment at workplaces as well as develop a culture of reading in society as a whole.
  • The Excellent Culture Business Certification is awarded to institutions that contribute to promoting a culture of reading by enhancing communication between organizations and individuals, developing creative talent, etc.
  • After being named the first winner of the Excellent Reading Culture Business Certification and the Excellent Reading Business Award in South Korea's business process outsourcing (BPO) industry in 2018, transcosmos received the Excellent Reading Business Award again in 2022.

transcosmos develops GenAI-powered chatbot T-GPT in South Korea

Retrieved on: 
Thursday, April 4, 2024
BPO, Database, Chatbot, History, CS, Nature, Statistics, GPT, API, Language, South Korea, FS, Customer service

TOKYO, April 4, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has developed and released T-GPT, a chatbot service powered by generative AI (GenAI) in the Republic of Korea (South Korea).

Key Points: 
  • TOKYO, April 4, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has developed and released T-GPT, a chatbot service powered by generative AI (GenAI) in the Republic of Korea (South Korea).
  • To assist clients in developing their own GPT Chatbot services specifically designed to meet their user needs, transcosmos experts help the development process.
  • With around 10,000 people, transcosmos Korea is empowering more than 350 clients in Korea with its business process outsourcing (BPO) services specifically optimized for each industry.
  • transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

transcosmos received a certificate of appreciation for its donation to Sapporo city using the corporate version of furusato nozei, Japan's hometown tax donation program

Retrieved on: 
Wednesday, April 3, 2024
Corporation, Consumption tax, Employment, Government, Tax, BPO, Growth, SDG, Sustainable Development Goals, Policy, CX, Person, Furusato, SX, Disability, Partner, Work, Public affairs, ICT

TOKYO, April 3, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has donated to Sapporo city using the corporate version of Furusato Nozei, a Japanese hometown tax donation program. On March 18, 2024, transcosmos received a certificate of appreciation from the city at the ceremony held at the Sapporo city office.

Key Points: 
  • TOKYO, April 3, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has donated to Sapporo city using the corporate version of Furusato Nozei, a Japanese hometown tax donation program.
  • On March 18, 2024, transcosmos received a certificate of appreciation from the city at the ceremony held at the Sapporo city office.
  • Left: Satoshi Takayama, Corporate Executive Officer, Division Manager of Government Relations & Public Affairs, transcosmos
    transcosmos entered into Sapporo city in 1980.
  • The corporate version of furusato nozei is Japan's hometown tax donation system launched in the fiscal year 2016.

transcosmos donates personal care items for seniors to the Shanghai Senior Citizens Foundation

Retrieved on: 
Tuesday, April 2, 2024
Employment, Business process, Organization, BPO, Partnership, ESG, Welfare, Policy, Thrive, Social responsibility, City, CPC, SX, CSR, Nursing, Disability, Partner, Ageing, Hospital

TOKYO, April 2, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has donated 780,000 Chinese yuan's worth of personal care items for seniors to the Shanghai Senior Citizens Foundation. The items include adult diapers and bed pats of elleair attento brand. transcosmos aims to boost charitable activities across society through its social welfare activity for seniors.

Key Points: 
  • TOKYO, April 2, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has donated 780,000 Chinese yuan's worth of personal care items for seniors to the Shanghai Senior Citizens Foundation.
  • The donated items will be used in 38 nursing and elderly care facilities and distributed to elderly people in need of care in Jin'an District.
  • Placing priority on sustainable social development, transcosmos will continue to fulfil its corporate social responsibility through providing nursing support for elderly in collaboration with the Jing'an District Representative Office of Shanghai Senior Citizens Foundation.
  • "On behalf of the Jing'an District Representative Office of Shanghai Senior Citizens Foundation and all the elderly care recipients, I would like to express my sincere gratitude for transcosmos' generous donation," Zeng Xiaoying, Vice Chairman of the Jing'an District Representative Office of Shanghai Senior Citizens Foundation said at the ceremony.

Healthcare BPO Global Strategic Business Report 2024: Market to Reach $583.4 Billion by 2030 from $312.8 Billion in 2023 - Patent Cliffs in Pharma Industry Drive Dependence on BPO Providers

Retrieved on: 
Monday, April 1, 2024
Cloud, BPO, Research, Health care, Statistics, The Cloud, Creativity, Access, Growth, Privacy, Cloud computing, Video game

DUBLIN, April 1, 2024 /PRNewswire/ -- The "Healthcare BPO - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, April 1, 2024 /PRNewswire/ -- The "Healthcare BPO - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
  • The global market for Healthcare BPO estimated at US$312.8 Billion in the year 2023, is projected to reach a revised size of US$583.4 Billion by 2030, growing at a CAGR of 8.1% over the analysis period 2023-2030.
  • Healthcare Provider Service, one of the segments analyzed in the report, is projected to record 9.1% CAGR and reach US$216.7 Billion by the end of the analysis period.
  • The U.S. Market is Estimated at $131.8 Billion, While China is Forecast to Grow at 9.2% CAGR
    The Healthcare BPO market in the U.S. is estimated at US$131.8 Billion in the year 2023.

AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

Retrieved on: 
Friday, March 29, 2024
BPO, Natural language processing, AEC, Frost, SAN, Research, NLP, AI, CX, Vision, Machine learning, Retail

SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer's business journey. AeC leverages artificial intelligence (AI), data intelligence, machine learning (ML), natural language processing (NLP), fraud prevention, and real human experiences to guarantee an optimal customer experience (CX) in its clients' business operations.

Key Points: 
  • AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences.
  • SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award.
  • AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer's business journey.
  • Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.