Satmetrix

Texas Leads, California Lags in Attitudes Toward Consumers' Home State

Retrieved on: 
Tuesday, August 18, 2020
Marketing, Business, Market research, Satmetrix, Computing, Net Promoter, Fred Reichheld, Emoticon, LinkedIn

"We will conduct this NPS state survey on a regular basis in order to track how attitudes toward a person's home state may change as the pandemic abates and the economy improves.

Key Points: 
  • "We will conduct this NPS state survey on a regular basis in order to track how attitudes toward a person's home state may change as the pandemic abates and the economy improves.
  • The NPS Score system is a well-accepted, intuitive, and immediate way to understand how consumers feel toward a brand and, in this case, a state."
  • The original survey results can be found here: Texas Leads, California Lags in Attitudes Toward Consumers' Home State
    Net Promoter, NPS, NPS Prism, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
  • More information can be obtained at www.collingmedia.com and by following the company on LinkedIn ( https://www.linkedin.com/company/colling-media/ ), Facebook, ( https://www.facebook.com/collingmedia/ ), and Twitter ( https://twitter.com/collingmedia ).

The Top Customer Feedback Management Software Vendors According to the FeaturedCustomers Spring 2020 Customer Success Report Rankings

Retrieved on: 
Tuesday, March 31, 2020
Business, Marketing, Economy, Services marketing, Enterprise architecture, Cloud applications, Web applications, Customer experience, Medallia, Clarabridge, Satmetrix, Customer service

SUNRISE, Fla., March 31, 2020 /PRNewswire-PRWeb/ --Today FeaturedCustomers released the Spring 2020 Customer Feedback Management Software Customer Success Report to give prospects better insight on which Customer Feedback Management Software would work best for their business according to real customer references.

Key Points: 
  • SUNRISE, Fla., March 31, 2020 /PRNewswire-PRWeb/ --Today FeaturedCustomers released the Spring 2020 Customer Feedback Management Software Customer Success Report to give prospects better insight on which Customer Feedback Management Software would work best for their business according to real customer references.
  • The highest rated vendors according to the Spring 2020 Customer Feedback Management Software Customer Success Report are:
    Market Leaders Medallia, Clarabridge, Confirmit, InMoment, MaritzCX, NICE Satmetrix, Qualtrics, Service Management Group, and Verint were given the highest "Market Leader" award.
  • About the Customer Feedback Management Software Customer Success Report:
    The customer success report is based on over 1,900 pieces of verified customer reference content.
  • Of the vendors listed in the FeaturedCustomers' Customer Feedback Management category, 19 vendors met the minimum requirements needed to be considered for the customer success report.

Boston Company Offers Free Software to Monitor Employee Well-Being During COVID-19 Outbreak

Retrieved on: 
Friday, March 20, 2020
Marketing, Business, Market research, Satmetrix, Customer relationship management, Net Promoter, Fred Reichheld, Economy, Industrial and organizational psychology, Job satisfaction

"As business owners, we're all in the same boat and doing our very best to manage the developing situation.

Key Points: 
  • "As business owners, we're all in the same boat and doing our very best to manage the developing situation.
  • CustomerGauge is offering a no-strings-attached instance of their industry-leading Employee Net Promoter surveying solution free for 3 months (full price, $13,000).
  • In addition, companies will be given a fully-functioning dashboard to monitor employee satisfaction trends over time.
  • Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

The Top Net Promoter Score (NPS) Software Vendors According to the FeaturedCustomers 2019 Fall Customer Success Report Rankings

Retrieved on: 
Tuesday, November 5, 2019
Cloud applications, Web applications, Market research, Marketing, Business, Satmetrix, Computing, Net Promoter, Qualtrics, NPS, Enterprise architecture

SUNRISE, Fla., Nov. 5, 2019 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the 2019 Fall Net Promoter Score (NPS) Software Customer Success Report to give prospects better insight on which Net Promoter Score (NPS) Software would work best for their business according to real customer references.

Key Points: 
  • SUNRISE, Fla., Nov. 5, 2019 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the 2019 Fall Net Promoter Score (NPS) Software Customer Success Report to give prospects better insight on which Net Promoter Score (NPS) Software would work best for their business according to real customer references.
  • The highest rated vendors according to the 2019 Fall Net Promoter Score (NPS) Software Customer Success Report are:
    Market Leaders AskNicely, GetFeedback, NICE Satmetrix, and Qualtrics were given the highest "Market Leader" award.
  • About the Net Promoter Score (NPS) Software Customer Success Report:
    The customer success report is based on over 750 pieces of verified customer reference content.
  • Of the vendors listed in the FeaturedCustomers' Net Promoter Score (NPS) category, 12 vendors met the minimum requirements needed to be considered for the customer success report.

Shaw Industries Group Drives Innovation Through NICE Satmetrix

Retrieved on: 
Wednesday, September 25, 2019
Other Professional Services, Finance, Banking, VoIP, Professional services, Mobile, Wireless, Security, Other Technology, Nanotechnology, Telecommunications, Software, Networks, Internet, Hardware, Electronic design automation, Data management, Consumer electronics, Technology, Market research, Satmetrix, Shaw, Cooper, Industries, California, Business

NICE (Nasdaq: NICE) today announced Shaw Industries Group Inc., a leading floorcovering provider, has selected NICE Satmetrix as its comprehensive customer experience management solution.

Key Points: 
  • NICE (Nasdaq: NICE) today announced Shaw Industries Group Inc., a leading floorcovering provider, has selected NICE Satmetrix as its comprehensive customer experience management solution.
  • Shaw Industries Group supplies carpet, resilient, hardwood, laminate, tile and stone, synthetic turf and other specialty products to residential and commercial markets worldwide.
  • By combining deep market knowledge with new ways of thinking, Shaw drives innovation into their business and sets the standard for next generation manufacturing.
  • NICE Satmetrix is glad to help Shaw improve the customer experience it offers, said Barry Cooper, President, NICE Enterprise Group.

LKCS Measures Exceptional Customer Satisfaction with Near-Perfect Net Promoter Score

Retrieved on: 
Thursday, August 29, 2019
Marketing, Business, Market research, Satmetrix, Service companies, Net Promoter, Fred Reichheld, ING Australia, NPS, Draft:Rob Markey, Advocacy Index

PERU, Ill., Aug. 29, 2019 /PRNewswire-PRWeb/ --LKCS, a leading financial marketing agency, announces a Net Promoter Score (NPS) of 91 on its recent client satisfaction survey.

Key Points: 
  • PERU, Ill., Aug. 29, 2019 /PRNewswire-PRWeb/ --LKCS, a leading financial marketing agency, announces a Net Promoter Score (NPS) of 91 on its recent client satisfaction survey.
  • The score highlights the success of LKCS' "We do that" culture and continues a year of growth and innovation for the company.
  • Net Promoter Scores can range from -100 to +100.
  • Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix

Retrieved on: 
Thursday, July 11, 2019
Security, Other Professional Services, Other Technology, Software, Networks, Consulting, Internet, Hardware, Electronic design automation, Professional services, Data management, VoIP, Technology, Cars, Motor vehicles, Market research, Satmetrix, Colt Technology Services, Colt, Nice

NICE (Nasdaq: NICE) today announced Colt Technology Services , a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix .

Key Points: 
  • NICE (Nasdaq: NICE) today announced Colt Technology Services , a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix .
  • Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics.
  • Colt Technology Services has built our reputation around putting our customers first, which is exactly what we are able to do through the use of NICE Satmetrix, said Noah Roychowdhury, Director of Customer Intelligence at Colt Technology Services.
  • Colt Technology Services connects over 900+ data centers around the globe, with over 27,500 on net buildings and growing.

Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences

Retrieved on: 
Wednesday, June 12, 2019
Technology, Consumer electronics, Data management, Electronic design automation, Hardware, Internet, Networks, Software, Telecommunications, Other Technology, Satellite, Security, Semiconductor, Mobile, Wireless, VoIP, Professional services, Other Professional Services, Market research, Satmetrix, Intellectual property law, Marketing, Intangible assets, Trademark, Microeconomics, Market economics)

NICE (Nasdaq: NICE) today unveiled a new version of NICE Satmetrix , the companys cloud-based customer feedback management solution.

Key Points: 
  • NICE (Nasdaq: NICE) today unveiled a new version of NICE Satmetrix , the companys cloud-based customer feedback management solution.
  • "The latest NICE Satmetrix release changes the game by enabling organizations to adopt a forward-looking approach to customer experience.
  • Sophisticated, multi-layered no-send rules included in this release help avoid survey fatigue by providing controls to regulate time between survey sharing.
  • Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners.