Virtual queue

Mindful, VHT’s Airport Queuing App, Reduces Traveler Stress, Maximizes Efficiency at SEA

Retrieved on: 
Tuesday, July 27, 2021
Mobile, Wireless, Technology, Air, Transport, Software, Internet, Transportation, Destinations, VoIP, Travel, Rationing, Articles, Academic disciplines, Computer telephony integration, Telemarketing, Virtual queue, Human activities, Queue area, QR code, Queueing theory, Pittsburgh International Airport, Airport

This is a fantastic example of how VHT places the customer in control, and the survey results show that travelers really love it.

Key Points: 
  • This is a fantastic example of how VHT places the customer in control, and the survey results show that travelers really love it.
  • With pandemic restrictions lifting, travel booming, and airports struggling to hire workers, airport queues are getting longer and longer.
  • Additional quotes and all the published results can be seen on VHTs Customer Perception Report: Airport Virtual Queueing , which was released on July 26, 2021.
  • (Alternative: The traveler scans a QR code in the airport and follows the prompts to enter the virtual line.)

Swampfox Technologies Drives Growth Through Callback for Large Contact Centers

Retrieved on: 
Tuesday, July 20, 2021
Telecommunications, Telephony, Videotelephony, Callback, Avaya, Cisco Systems, holD, Virtual queue

COLUMBIA, S.C., July 20, 2021 /PRNewswire/ --Swampfox Technologies, Inc. (Swampfox), is experiencing unprecedented growth in demand of their acclaimed Callback solution, First In Line (FIL), as large Contact Centers have struggled to absorb and manage increased call volumes with fewer contact center agents.

Key Points: 
  • COLUMBIA, S.C., July 20, 2021 /PRNewswire/ --Swampfox Technologies, Inc. (Swampfox), is experiencing unprecedented growth in demand of their acclaimed Callback solution, First In Line (FIL), as large Contact Centers have struggled to absorb and manage increased call volumes with fewer contact center agents.
  • Contact centers use callback solutions to reduce caller hold-time and smooth call volume peaks and valleys, resulting in higher customer satisfaction, more efficient operations and reduced costs.
  • Because Swampfox's callback solution has seamless integrations to the industry's leading contact center technology platforms by Cisco and Avaya, customers are able to quickly reap the benefits of Callback.
  • Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center.

Walibi Holland Renews Virtual Queuing Partnership with accesso®

Retrieved on: 
Tuesday, March 30, 2021
Amusement parks, Entertainment, Compagnie des Alpes, Accesso, Walibi Holland, Virtual queue, Queue area

In May 2020, Walibi Holland owned by Compagnie des Alpes expanded its partnership with accesso to pivot operations in response to unique challenges presented by COVID-19.

Key Points: 
  • In May 2020, Walibi Holland owned by Compagnie des Alpes expanded its partnership with accesso to pivot operations in response to unique challenges presented by COVID-19.
  • Now, with renewal of the 100% Virtual Queuing model, Walibi Holland is setting the stage for a safe and enjoyable visit for guests eager to return to the adrenaline-packed thrills awaiting them on-site.
  • "The Accesso 100% Virtual Queuing model has allowed us to safely operate at a higher capacity than we originally expected, as it allows us to properly maintain physical distancing.
  • Every year, accesso's virtual queuing technology empowers millions of guests to step out of physical lines at theme parks and attractions around the world.

iQmetrix Introduces New Product for Telecom Retailers to Effectively Manage In-Store Traffic

Retrieved on: 
Monday, November 2, 2020
Software, Mobile, Wireless, Other Retail, Professional services, Online Retail, Discount, Variety, Supermarket, Department Stores, Specialty, Technology, Small business, Retail, Telecommunications, Marketing, Queue management, Computer telephony integration, Telemarketing, Virtual queue, Queue management system, Retail

iQmetrix launches queue management software to help telecom retailers safely and conveniently manage in-store traffic.

Key Points: 
  • iQmetrix launches queue management software to help telecom retailers safely and conveniently manage in-store traffic.
  • View the full release here: https://www.businesswire.com/news/home/20201102005939/en/
    As with all brick-and-mortar businesses, telecom retailers are reducing the number of customers in their stores in response to the COVID-19 pandemic.
  • iQmetrix, provider of the industrys leading retail management software built specifically for telecom, has responded by launching a new product, Queue Management.
  • This solution allows telecom retailers to manage in-store traffic and reduce walkouts by enabling customers to skip the physical line and join a virtual queue through their mobile device.

Worldwide Queue Management System Industry to 2027 - Demand for Healthcare Sector Asserting Growth

Retrieved on: 
Friday, October 2, 2020
Queue management, Marketing, Queue management system, Queue area, Interactive kiosk, QLess, Virtual queue

The queue management system market in Europe and APAC compete closely, with a rising number of suppliers and end users.

Key Points: 
  • The queue management system market in Europe and APAC compete closely, with a rising number of suppliers and end users.
  • The presence of industry-recognized queue management system manufacturers in these countries has enabled the countries to experience substantial growth in the procurement of these systems.
  • Based on type, the queue management system market is categorized into virtual and linear queuing.
  • The hardware developers provide kiosk-based queue management systems, mobile-based queue management systems, and signage and signaling systems, and automatic queue management systems, among others.

ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19

Retrieved on: 
Thursday, June 25, 2020
Holmdel Township, New Jersey, Vonage, Computer telephony integration, Telemarketing, Virtual queue, Telecommunications, Telephony, Information technology

This latest development builds upon ufirst's mission to improve the way people access essential services in the most congested areas of cities by creating virtual queues for these businesses.

Key Points: 
  • This latest development builds upon ufirst's mission to improve the way people access essential services in the most congested areas of cities by creating virtual queues for these businesses.
  • With this technology, consumers do not need to wait in line and risk coming into close contact with others.
  • The ufirst platform, built using the Vonage Communications Services Platform , will send the ufirst user a text message with a ticket number, indicating their position in the virtual line.
  • At the same time, ufirst supports partner companies in their digitalization process by allowing them to better manage internal workflows.

Leader in healthcare management Chronometriq launches its new virtual waiting room management system for clinics

Retrieved on: 
Thursday, June 18, 2020
Health, Articles, Clinic, Queue management system, Virtual queue, Walk-in clinic, Waiting room

MONTREAL, June 18, 2020 /PRNewswire/ - North American leader in healthcare management Chronometriq announced the release of a redesigned version of MagicSeat , their virtual queue management system for clinics.

Key Points: 
  • MONTREAL, June 18, 2020 /PRNewswire/ - North American leader in healthcare management Chronometriq announced the release of a redesigned version of MagicSeat , their virtual queue management system for clinics.
  • First launched in 2012 under the name "SmartWait", MagicSeat was originally created to free patients from the waiting rooms in walk-in clinics.
  • MagicSeat now enables clinics to manage several virtual queues and waiting rooms from one dashboard, reinforcing the need to implement new procedures to support social distancing.
  • Suitable for individual clinics and larger healthcare groups, MagicSeat is now available in Canada and in the United States.

Queue Management System Market Forecast to 2027 - COVID-19 Impact and Global Analysis by Type ; Component ; Application

Retrieved on: 
Friday, June 5, 2020
Queue management, Rationing, Business, Network performance, Queue management system, Operations research, Microeconomics, Virtual queue, Economy, Queue area, Queueing theory, Message queue

Based on type, the queue management system market is categorized into virtual and linear queuing.In 2019, the virtual queuing segment dominated the queue management system market.

Key Points: 
  • Based on type, the queue management system market is categorized into virtual and linear queuing.In 2019, the virtual queuing segment dominated the queue management system market.
  • The solutions segment held a larger share of the global queue management system market in 2019.This segment is further segmented into hardware and software.
  • The hardware developers provide kiosk-based queue management systems, mobile-based queue management systems, and signage and signaling systems, and automatic queue management systems, among others.
  • Several other companies are functioning in the market and are contributing substantial revenues to propel the growth of the queue management system market.

Holiday World & Splashin' Safari® Expands Partnership with accesso® to Implement Virtual Queuing

Retrieved on: 
Tuesday, May 12, 2020
Accesso, Virtual queue, Holiday World & Splashin' Safari, Queue area, Tourist attractions, INDIANA, Entertainment

Last year, accesso's virtual queuing technology empowered over 38 million guests with the convenience of stepping out of lines at theme parks around the world.

Key Points: 
  • Last year, accesso's virtual queuing technology empowered over 38 million guests with the convenience of stepping out of lines at theme parks around the world.
  • "Our decades of virtual queuing innovation and the relationships we have built with theme parks and attractions around the globe provides Accesso with a unique opportunity to help Holiday World and the broader leisure industry welcome loyal visitors back again," said Steve Brown, accesso CEO.
  • Partnering with Accesso to provide virtual queuing for all our theme park attractions means our guests can maintain social distancing and have a more enjoyable visit," said Matt Eckert, CEO of Holiday World.
  • "We can't wait to see our guests again, and virtual queuing will help us welcome them back in the safest way possible."

Canada's Largest HVAC Service Provider Shares How Fonolo Call-Backs Improved Customer Experience

Retrieved on: 
Tuesday, May 28, 2019
Marketing, Business, Microeconomics, Customer experience, Customer service, Computer telephony integration, Telemarketing, Brand management, Call centre, Queueing theory, Virtual queue, Queue management system

The Canadian HVAC full-service company has successfully implemented and utilized Fonolo's innovative call-back solution to improve its customer experience.

Key Points: 
  • The Canadian HVAC full-service company has successfully implemented and utilized Fonolo's innovative call-back solution to improve its customer experience.
  • 600 agents support customers across Canada in sales, service, billings, moves, escalations, and loyalty via omni channel communications.
  • "During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call-back rather than waiting in queue.
  • Fonolo's award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience.