ARC Europe Group Leverages Medallia to Streamline Experience of Roadside Assistance Customers
The implementation of Medallia Experience Cloud today allows ARC Europe Group to further place the customer at the heart of its operations by capturing key insights during an assistance event and proposing the right solution in real-time.
- The implementation of Medallia Experience Cloud today allows ARC Europe Group to further place the customer at the heart of its operations by capturing key insights during an assistance event and proposing the right solution in real-time.
- Our collaboration with Medallia has been pivotal in helping us to streamline the customer experience delivered to our OEM Partners, said Antoine Aubry, Head of Marketing and Communication at ARC Europe Group.
- ARC Europe Group is now rolling out the solution across several countries in Europe.
- ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries.