Irish Life

Ushur Achieves ISO 27001 Certification for Its AI-Powered Customer Experience Automation Platform

Retrieved on: 
Thursday, November 16, 2023

SANTA CLARA, Calif., Nov. 16, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced its successful attainment of International Standards Organization (ISO) and International Electrotechnical Commission (IEC) 27001:2022 (a.k.a ISO 27001) certification.

Key Points: 
  • SANTA CLARA, Calif., Nov. 16, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced its successful attainment of International Standards Organization (ISO) and International Electrotechnical Commission (IEC) 27001:2022 (a.k.a ISO 27001) certification.
  • ISO 27001 is the international gold standard for information security management.
  • Because ISO meticulously evaluates our security management systems, this certification further demonstrates Ushur’s steadfast dedication to the safety of protected health information (PHI) and personally identifiable information (PII).”
    To earn ISO 27001 certification, Ushur showcased a documented, methodical and closely safeguarded approach to managing sensitive company and customer information.
  • Ushur obtained the certification for its Information Security Management System (ISMS), which protects and governs material including intellectual property, employee and customer data, financial information and third-party data.

Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy

Retrieved on: 
Tuesday, November 7, 2023

The Ushur CXA platform is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Ushur with the Five9 Intelligent Cloud Contact Center.

Key Points: 
  • The Ushur CXA platform is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Ushur with the Five9 Intelligent Cloud Contact Center.
  • Five9 has been a great partner for Ushur in making it easier than ever to accelerate a true multiple channel customer experience.
  • The Ushur CXA platform makes it quick and painless for business users to build customer experiences that depend on sensitive PHI or PII data.
  • To learn more about how Ushur keeps data safe and private in customer experiences on any and every channel, visit Ushur.com/platform/security-and-compliance.

Ushur launches AI Studio to democratize AI model training and management for its Customer Experience Automation platform

Retrieved on: 
Thursday, August 31, 2023

SANTA CLARA, Calif., Aug. 31, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced the general availability of AI Studio.

Key Points: 
  • SANTA CLARA, Calif., Aug. 31, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced the general availability of AI Studio.
  • This new platform addition will take AI-driven customer experience management responsibilities out of developer-exclusive workflows and make model training and management a function any persona can support.
  • AI Studio combines the rich visual interface of our process automation FlowBuilder with AI model management capabilities to deliver a truly democratizing experience for the citizen developer.
  • “Enterprise data cleansing, model lifecycle management and simplified model serving are some of the foundational elements of modern day AIOps,” said Kashif Mahbub, Chief Marketing Officer at Ushur.

Franklin Templeton Establishes a Strategic Partnership with Power Corporation of Canada and Great-West Lifeco

Retrieved on: 
Wednesday, May 31, 2023

Franklin Resources, Inc. [NYSE:BEN], a global investment management organization operating as Franklin Templeton, today announced a strategic partnership with Power Corporation of Canada (“Power” and, together with its subsidiaries, the “Power Group of Companies”) [TSX:POW] and Great-West Lifeco, Inc. (“Great-West”) [TSX:GWO].

Key Points: 
  • Franklin Resources, Inc. [NYSE:BEN], a global investment management organization operating as Franklin Templeton, today announced a strategic partnership with Power Corporation of Canada (“Power” and, together with its subsidiaries, the “Power Group of Companies”) [TSX:POW] and Great-West Lifeco, Inc. (“Great-West”) [TSX:GWO].
  • Great-West will become a long-term strategic shareholder in Franklin Resources, Inc., with an approximate 6.2% stake, consistent with Great-West’s continuing commitment to asset management.
  • The strategic partnership aligns with Franklin Templeton’s focus to further grow insurance client assets, and significantly broadens the relationship between Franklin Templeton and the Power Group of Companies in key areas of retirement, asset management and wealth management.
  • In addition, Franklin Templeton will pay up to $375 million in contingent consideration tied to revenue growth targets from the partnership.

GWL Realty Advisors appoints Glenn Way as President

Retrieved on: 
Friday, April 21, 2023

TORONTO, April 21, 2023 /CNW/ - GWL Realty Advisors (GWLRA) is pleased to announce that effective June 1, 2023, Glenn Way will assume the role of president.

Key Points: 
  • TORONTO, April 21, 2023 /CNW/ - GWL Realty Advisors (GWLRA) is pleased to announce that effective June 1, 2023, Glenn Way will assume the role of president.
  • After 23 years with GWLRA, including five years as president, Ralf Dost will retire on November 1, 2023.
  • Glenn Way has been with GWLRA for 22 years in a variety of increasingly senior roles, including his current role as Chief Operating Officer.
  • GWL Realty Advisors Inc. manages a diverse portfolio of office, industrial, retail and multi-residential assets as well as an active pipeline of new development projects.

Ushur Achieves HITRUST Certification for its Customer Experience Automation Platform

Retrieved on: 
Thursday, April 20, 2023

SANTA CLARA, Calif., April 20, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced that it has achieved a two-year risk-based (r2) certification for its CXA platform from the HITRUST Alliance .

Key Points: 
  • SANTA CLARA, Calif., April 20, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced that it has achieved a two-year risk-based (r2) certification for its CXA platform from the HITRUST Alliance .
  • Chief Technology Officer and Ushur cofounder Henry Peter said: “At Ushur, privacy and security of customers’ data and compliance with regulatory requirements has always been the top priority, and our certification with HITRUST further confirms that our platform and the solutions developed on it are eminently trustworthy.
  • Ushur delivers not only the platform and the AI-first technology, but also the consultative expertise needed to make automating customer journeys a reality.”
    In addition to its HITRUST certification, Ushur’s security and compliance readiness includes SOC 2 Type II certification.
  • The Ushur platform is General Data Protection Regulation (GDPR) compliant, which gives strict guidance and standards on the use and protection of personal data in a commercial setting.

Paul Mahon, President and CEO, Great-West Lifeco, to speak at the National Bank Financial Services Conference

Retrieved on: 
Thursday, March 23, 2023

WINNIPEG, MB, March 23, 2023 /CNW/ - Paul Mahon, President and Chief Executive Officer, Great-West Lifeco, will speak at the National Bank 21st Annual Financial Services Conference on Thursday, March 30, 2023.

Key Points: 
  • WINNIPEG, MB, March 23, 2023 /CNW/ - Paul Mahon, President and Chief Executive Officer, Great-West Lifeco, will speak at the National Bank 21st Annual Financial Services Conference on Thursday, March 30, 2023.
  • The live webcast will be available and later archived in News and Events of Great-West Lifeco's website.
  • Great-West Lifeco is an international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management and reinsurance businesses.
  • We operate in Canada, the United States and Europe under the brands Canada Life, Empower, Putnam Investments, and Irish Life.

Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation

Retrieved on: 
Tuesday, February 7, 2023

SANTA CLARA, Calif., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), has raised a $50M Series C funding round led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures.

Key Points: 
  • SANTA CLARA, Calif., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), has raised a $50M Series C funding round led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures.
  • This is an area where back-office automation technologies, such as Robotic Process Automation (RPA), continue to struggle to deliver business value.
  • “The previous generation of enterprise automation was designed for infrastructure processes,” said Simha Sadasiva, CEO and cofounder, Ushur.
  • “Ushur is achieving impressive growth and deployment with production technology perfectly suited to automate enterprise-class customer engagements,” said Rob Schwartz, Managing Partner, Third Point Ventures.

Great-West Lifeco names Dervla Tomlin Chief Risk Officer

Retrieved on: 
Tuesday, January 17, 2023

WINNIPEG, MB, Jan. 17, 2023 /CNW/ - Great-West Lifeco Inc. is pleased to announce the appointment of Dervla Tomlin, current Chief Actuary, as Chief Risk Officer, effective February 13, 2023.

Key Points: 
  • WINNIPEG, MB, Jan. 17, 2023 /CNW/ - Great-West Lifeco Inc. is pleased to announce the appointment of Dervla Tomlin, current Chief Actuary, as Chief Risk Officer, effective February 13, 2023.
  • She was appointed Chief Actuary, Lifeco in April 2015, having previously served as the Chief Risk Officer and Chief Actuary for Irish Life.
  • "We are excited to have Dervla take on the role of Chief Risk Officer, including leadership of our actuarial team.
  • Dervla succeeds Graham Bird, who is retiring in April this year having served as Chief Risk Officer since 2015.

Ushur Adds Healthcare to Automation Portfolio in AWS Marketplace

Retrieved on: 
Tuesday, October 25, 2022

The no-code Ushur platform lets healthcare enterprises rapidly design and deploy automated, personalized member, patient and high-volume business to business (B2B) experiences.

Key Points: 
  • The no-code Ushur platform lets healthcare enterprises rapidly design and deploy automated, personalized member, patient and high-volume business to business (B2B) experiences.
  • The AWS Marketplace listing makes incorporating Ushur into your technology stack easier than ever.
  • Listing Ushur in AWS Marketplace shortens the process of acquiring a new technology into the healthcare ecosystem and gives our healthcare clients the chance to easily and compliantly design the member experiences weve already seen be so impactful in the market.
  • Ushur for healthcare is generally available in AWS Marketplace starting this week.