MindTouch

Global Customer Experience (CX) Management Markets, 2023-2028: Asia Pacific Emerges as a Hub for Customer-Centric Strategies, Increasing Focus on Enhancing Customer Loyalty Spurs Demand

Retrieved on: 
Thursday, October 19, 2023

As businesses increasingly recognize the value of tailored engagements, data-driven insights, and streamlined interactions, the Asia Pacific market emerges as a hotbed of innovation in the field of customer experience management.

Key Points: 
  • As businesses increasingly recognize the value of tailored engagements, data-driven insights, and streamlined interactions, the Asia Pacific market emerges as a hotbed of innovation in the field of customer experience management.
  • The customer experience management market is currently undergoing significant expansion, driven by technological innovations and a heightened focus on delivering exceptional customer interactions.
  • As businesses increasingly recognize the significance of holistic customer experience management strategies, the demand for specialized services is expected to surge.
  • Large Enterprises are poised to maintain a significant market share in the customer experience management landscape throughout the forecast period.

Contact Center as a Service Market Size to Reach USD 17.19 Billion in 2030 | Rapid Adoption of Application Programming Interface (API) Based Contact Center is a Key Factor Driving Ccaas Industry Demand, Says Emergen Research

Retrieved on: 
Monday, May 23, 2022

Rising demand for cloud-based contact center solutions coupled with Application Programming Interface (API) based contact centers are major factors driving CcaaS market revenue growth.

Key Points: 
  • Rising demand for cloud-based contact center solutions coupled with Application Programming Interface (API) based contact centers are major factors driving CcaaS market revenue growth.
  • Scalability and enterprise-grade security in addition to inbound and outbound call rerouting facilities are some of the key factors significantly driving the growth of the Contact Center as a Service market.
  • Contact Center as a Service Market in Asia Pacific is expected to register a significant revenue growth during the forecast period.
  • On 17 March 2022, Enghouse Interactive, a leading developer of contact centre software and services, has chosen Azure for Asia Pacific CCaaS Node.

Contact Center as a Service Market Size to Reach USD 17.19 Billion in 2030 | Rapid Adoption of Application Programming Interface (API) Based Contact Center is a Key Factor Driving Ccaas Industry Demand, Says Emergen Research

Retrieved on: 
Monday, May 23, 2022

Rising demand for cloud-based contact center solutions coupled with Application Programming Interface (API) based contact centers are major factors driving CcaaS market revenue growth.

Key Points: 
  • Rising demand for cloud-based contact center solutions coupled with Application Programming Interface (API) based contact centers are major factors driving CcaaS market revenue growth.
  • Scalability and enterprise-grade security in addition to inbound and outbound call rerouting facilities are some of the key factors significantly driving the growth of the Contact Center as a Service market.
  • Contact Center as a Service Market in Asia Pacific is expected to register a significant revenue growth during the forecast period.
  • On 17 March 2022, Enghouse Interactive, a leading developer of contact centre software and services, has chosen Azure for Asia Pacific CCaaS Node.

Customer Experience Management Market worth $16.9 billion by 2026 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Wednesday, October 20, 2021

The overall services segment has a major influence on the Customer Experience Management Market's growth.

Key Points: 
  • The overall services segment has a major influence on the Customer Experience Management Market's growth.
  • By Organization size, large enterprises are expected to hold the largest market size during the forecast period, as compared to SMEs.
  • North America is expected to hold the largest market size in the global Customer Experience Management Marketduring the forecast period.
  • These players have adopted several organic and inorganic growth strategies, including new product launches, partnerships and collaborations, and acquisitions, to expand their offerings and market shares in the global Customer Experience Management Market.

Customer Experience Management Market worth $16.9 billion by 2026 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Wednesday, October 20, 2021

The overall services segment has a major influence on the Customer Experience Management Market's growth.

Key Points: 
  • The overall services segment has a major influence on the Customer Experience Management Market's growth.
  • By Organization size, large enterprises are expected to hold the largest market size during the forecast period, as compared to SMEs.
  • North America is expected to hold the largest market size in the global Customer Experience Management Marketduring the forecast period.
  • These players have adopted several organic and inorganic growth strategies, including new product launches, partnerships and collaborations, and acquisitions, to expand their offerings and market shares in the global Customer Experience Management Market.

The Top Knowledge Management Software Vendors According to the FeaturedCustomers Fall 2021 Customer Success Report Rankings

Retrieved on: 
Tuesday, October 19, 2021

SUNRISE, Fla., Oct. 19, 2021 /PRNewswire-PRWeb/ --Today FeaturedCustomers published the Fall 2021 Knowledge Management Software Customer Success Report to give prospects better insight on which Knowledge Management Software would work best for their business according to real customer references.

Key Points: 
  • SUNRISE, Fla., Oct. 19, 2021 /PRNewswire-PRWeb/ --Today FeaturedCustomers published the Fall 2021 Knowledge Management Software Customer Success Report to give prospects better insight on which Knowledge Management Software would work best for their business according to real customer references.
  • The highest rated vendors according to the Fall 2021 Knowledge Management Software Customer Success Report are:
    Market Leaders Bloomfire, Confluence, Guru, MindTouch, Onna, ProProfs Knowledge Base, Stack Overflow, and Wix Answers were given the highest "Market Leader" award.
  • About the Knowledge Management Software Customer Success Report:
    The customer success report is based on over 1,350 pieces of verified customer reference content.
  • Of the vendors listed in the FeaturedCustomers' Knowledge Management Software category, 26 vendors met the minimum requirements needed to be considered for the customer success report.

Relay Develops Home and Small Business Mobile Testing Solution

Retrieved on: 
Thursday, August 26, 2021

The universal device and mobile app allow for use of lateral flow diagnostic kits, including COVID-19 antigen and antibody tests.

Key Points: 
  • The universal device and mobile app allow for use of lateral flow diagnostic kits, including COVID-19 antigen and antibody tests.
  • The future is in safe, convenient, affordable and compliant testing - and we are well positioned to be part of it.
  • Relay brings together the capabilities of its medication management device, Pharmatrac, with FRRs Fionet cloud-based rapid testing and tracking platform to introduce an inexpensive and user-friendly home, small business, and community testing system accessible by mobile app or Pharmatrac device.
  • In many regions, home testing is not approved due to concerns from health authorities over compliance to testing protocols by users.

NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch

Retrieved on: 
Tuesday, April 20, 2021

b"NICE (Nasdaq: NICE) today announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience.

Key Points: 
  • b"NICE (Nasdaq: NICE) today announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience.
  • \xe2\x80\x9cThey want smart self-service, and they would like to get things done digitally on their own if they can.
  • Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
  • www.nice.com\nTrademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners.

MindTouch Shares New Analyst Report That Says, “Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service”

Retrieved on: 
Tuesday, February 25, 2020

MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions , has made available a copy of the recent Gartner report titled, Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service .1

Key Points: 
  • MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions , has made available a copy of the recent Gartner report titled, Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service .1
    According to Gartner, The rapid creation and retrieval of relevant content and knowledge are key attributes of leading enterprises.
  • The report shares seven best practices to help organizations drive improvement in content and knowledge delivery for their customers, according to Gartner.
  • According to Gartner, We estimate that enterprises that undertake enterprise-wide knowledge consolidation projects can lower knowledge management application maintenance costs by 15 to 40 percent.
  • 1Gartner, Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service, Drew Kraus, Olive Huang, Gene Phifer, Jim Davies, Mick MacComascaigh, Brian Manusama, Irina Guseva, 5 December 2019.

MindTouch Now a Five9 Independent Software Vendor Partner

Retrieved on: 
Tuesday, January 28, 2020

MindTouch, a provider of enterprise-grade, AI-powered knowledge management solutions , has achieved Five9s Accredited Independent Software Vendor Partner status.

Key Points: 
  • MindTouch, a provider of enterprise-grade, AI-powered knowledge management solutions , has achieved Five9s Accredited Independent Software Vendor Partner status.
  • With the combined Five9 and MindTouch solution, contact centers can virtually eliminate this time for dramatically improved first call resolution and faster call handle time.
  • Were thrilled to have MindTouch join the Five9 App Marketplace, said Walt Rossi, Five9 vice president of business development.
  • For more information about the combined Five9 and MindTouch solution, visit the Five9 App Marketplace at: https://www.five9.com/partners/isv/app-marketplace/mindtouch .