Genesys Announces Support for New Instagram Messaging
Instagram is quickly becoming a preferred social platform for companies to engage consumers with its global reach and a growing audience of more than a billion users.
- Instagram is quickly becoming a preferred social platform for companies to engage consumers with its global reach and a growing audience of more than a billion users.
- Now with Genesys, companies will be able to interact with consumers through private Instagram messaging to provide personalized experiences at scale, to answer product questions, address concerns, and more, based on their customer profile and service history.
- And for consumers, they can conveniently connect to companies from within the Instagram platform, sending messages directly as they browse through stories, feeds and shops.
- If the consumer seeks deeper engagement, they can even initiate a conversation with a live representative from the messaging feed.