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UJET Integrates with Microsoft Teams to Enhance First Contact Resolution and Customer Satisfaction

Retrieved on:

Tuesday, May 23, 2023

UJET, Inc ., the intelligent, modern contact center platform, is pleased to unveil its latest contact center integration with Microsoft Teams .

Key Points:

UJET, Inc ., the intelligent, modern contact center platform, is pleased to unveil its latest contact center integration with Microsoft Teams .
By leveraging UJET's advanced routing capabilities and the communication features of Microsoft Teams, agents now have direct access to internal experts in real-time.
Contact us today to learn how UJET and Microsoft Teams can unlock your organization's true potential.
UJET is the cloud contact center platform for businesses who put trust at the heart of their customer experience.

UJET Research Reveals Chatbots Increase Frustration for 80% of Consumers

Retrieved on:

Tuesday, December 6, 2022

UJET, Inc. , the worlds most advanced contact center platform, today released new research revealing that 80% of consumers report increased frustration levels from using customer service chatbots.

Key Points:

UJET, Inc. , the worlds most advanced contact center platform, today released new research revealing that 80% of consumers report increased frustration levels from using customer service chatbots.
The research , based on data collected from nearly 1,700 consumers over the past 12 months, reveals ineffective automation technology such as chatbots is causing brands to lose credibility with their consumers.
Our findings highlight the challenges brands face with implementing automation to decrease wait times, improve first contact resolution, and increase customer satisfaction and loyalty.
UJETs previous research showed 87% of consumers will spend less or stop spending money altogether with brands who skimp on customer service.

UJET Connect Provides Seamless Cloud Migration for Contact Center Customers of Legacy On-Premises Providers

Retrieved on:

Thursday, December 1, 2022

UJET, Inc. , the worlds most advanced contact center platform, today announced UJET Connect , a new option for customers to easily expedite their transition to the UJET cloud platform.

Key Points:

UJET, Inc. , the worlds most advanced contact center platform, today announced UJET Connect , a new option for customers to easily expedite their transition to the UJET cloud platform.
Service consistency and business continuity for the contact center is fundamental to the success of every company, and UJET Connect ensures a fast, easy, and uninterrupted transition to the cloud for new UJET customers.
UJET Connect is a program that offers a phased roadmap and blueprint to contact center transformation with a seamless migration process from legacy platforms, including hybrid and on-premises systems.
With modern solutions backed by the progressive capabilities of the cloud, customer service providers are future-proofing their operations with UJET, the worlds most advanced contact center.

Steve Infante Honored on Inaugural Channel Futures Channel Leaders List

Retrieved on:

Tuesday, November 22, 2022

UJET, Inc. , the worlds most advanced contact center platform, today announced Steve Infante, senior vice president of global channels at UJET, is among the 20 honorees on the first Channel Futures Channel Leaders list for communications and collaboration.

Key Points:

UJET, Inc. , the worlds most advanced contact center platform, today announced Steve Infante, senior vice president of global channels at UJET, is among the 20 honorees on the first Channel Futures Channel Leaders list for communications and collaboration.
I am honored to be included on the very first Channel Futures Channel Leaders list, and am especially proud to receive this recognition as a representative of UJET and our dedicated channel team, said Steve Infante, senior vice president of global channels, UJET.
Channel Futures is once again demonstrating the incredible value it brings to its readers and the entire channel by debuting the Channel Futures Leadership list.
Channel Futures is where the world meets the channel; we are leading Channel Partners forward.

Lionsgate Launches Shareholder Red Carpet Rewards Initiative in Partnership with Leading Shareholder Loyalty Platform TiiCKER

Retrieved on:

Monday, November 14, 2022

SANTA MONICA, Calif., Nov. 14, 2022 /PRNewswire/ -- Global content leader Lionsgate (NYSE: LGF.A, LGF.B) has partnered with TiiCKER, the leading consumer shareholder loyalty platform, to launch the ground-breaking Shareholder Red Carpet Rewards™ program to increase retail shareholder engagement with the studio's vast portfolio of film and television brands & franchises, the two companies announced today.

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Shareholder rewards will also include giveaways and sweepstakes that give shareholders the opportunity to win free tickets to movie premieres or host hometown screenings.
TiiCKER is the leading consumer shareholder loyalty platform and inventor of verified perks, providing unique access to shareholder rewards, commission-free trading, and insights to empower individual investors to engage with the brands they love.
"Lionsgate Shareholder Red Carpet Rewards is a great opportunity to engage with our retail investor base by partnering with best-in-class shareholder loyalty platform TiiCKER to use our portfolio of film and television properties to create an experience with lasting value for our shareholders," said Jenefer Brown, Lionsgate EVP, Head of Global Products & Experiences.
For its public company partners, TiiCKER creates and markets shareholder loyalty programs, helping companies engage and reward their consumers and owners to maximize Shareholder Lifetime Value.

UJET a Leader in G2 Fall 2022 Report with Highest Satisfaction and Usability Scores for 10th Consecutive Quarter

Retrieved on:

Wednesday, September 28, 2022

UJET, Inc. , the intelligent, modern contact center platform, is a Leader in the G2 Fall 2022 Reports for Contact Center Software, Call Center Infrastructure Software, and Live Chat Software.

Key Points:

UJET, Inc. , the intelligent, modern contact center platform, is a Leader in the G2 Fall 2022 Reports for Contact Center Software, Call Center Infrastructure Software, and Live Chat Software.
UJET also led all three categories in Usability and posted the highest Satisfaction score in Contact Center Software and Call Center Infrastructure Software.
Unlike many third-party analyst reports, G2 captures and represents the perspective of actual contact center software users.
The G2 Fall Report validates UJETs strategic business value and highlights the widening gap between UJET and its competitors.

Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research

Retrieved on:

Tuesday, September 13, 2022

Key findings include:

Key Points:

Key findings include:
73% of consumers said theyll first cut providers and subscriptions with the worst customer experience (CX), user experience (UX), app, or platform.
Rising inflation - along with predictions of a looming recession - have fundamentally changed consumer confidence and purchasing power for the worse.
If brands want to retain consumers through this economic hardship, investing in the customer experience is the only way forward.
The bare minimum simply wont cut it - skimping on customer service will cost brands customers, revenue, and loyalty.

ZOA Energy Launches Limited-Edition Black Adam Cans Nationwide

Retrieved on:

Monday, September 12, 2022

For DC Entertainment devotees and Black Adam fans, ZOA has also released a limited-edition 12-pack of ZOA Energy featuring the full Justice Society characters (Hawkman, Dr.

Key Points:

For DC Entertainment devotees and Black Adam fans, ZOA has also released a limited-edition 12-pack of ZOA Energy featuring the full Justice Society characters (Hawkman, Dr.
View the full release here: https://www.businesswire.com/news/home/20220912005159/en/
ZOA Energy Launches Limited-Edition Black Adam Cans Nationwide (Photo: Business Wire)
To celebrate the in-store launch of ZOA Energys Black Adam cans, ZOA Energy is giving fans early access to behind-the-scenes footage from the upcoming film!
After fans purchase these limited-edition Black Adam cans, they can scan the cans QR code to get a peek behind the curtain and go On Set with Black Adam.
Unveiled earlier this year at San Diego Comic-Con, ZOA Energy and Black Adam have teamed up to bring consumers all the positive, balanced energy of ZOA in specially designed Black Adam cans.

Yosh.AI Named Certified Delivery Partner for UJET and Google Cloud Contact Center Platform

Retrieved on:

Wednesday, August 24, 2022

UJET, Inc ., the worlds most advanced cloud contact center platform, today announced Yosh.AI as the latest Certified Delivery Partner (CDP).

Key Points:

UJET, Inc ., the worlds most advanced cloud contact center platform, today announced Yosh.AI as the latest Certified Delivery Partner (CDP).
As a delivery partner, Yosh.AI will offer and deploy UJET and Google Clouds enterprise-grade, AI-powered cloud contact center solution globally.
UJET and Googles partnership expands Googles Contact Center AI solution suite and provides a more unified and intelligent technology experience for contact centers.
UJETs CDP program invites qualified third parties to apply for certification and directly provide Contact Center as a Service (CCaaS) implementation to end customers.

UJET Launches AI-Modeled Interaction Design to Identify and Value Optimal Virtual Agent Deployments

Retrieved on:

Thursday, August 18, 2022

AI can and should take on a more prominent role to keep businesses running smoothly and customers happy, said Vasili Triant, Chief Operating Officer at UJET.

Key Points:

AI can and should take on a more prominent role to keep businesses running smoothly and customers happy, said Vasili Triant, Chief Operating Officer at UJET.
UJETs AI-modeled Interaction Design for Virtual Agents helps companies identify the most common customer needs, informed by large-scale AI insights directly from customers, and then automates their resolution without consuming countless staff hours.
With topic and conversation analysis, companies can get a prioritized list of the virtual agents they need to make the biggest difference for CX.
With UJET, companies get massive-scale analysis of actual customer data, prioritized ideal use cases for virtual agents, and a detailed ROI and value analysis on those use cases.