Sprinklr

Sprinklr Empowers Businesses to Deploy and Scale Generative AI-powered Conversational Bots

Retrieved on: 
Thursday, December 7, 2023
Mobile, Wireless, Technology, Finance, Public Relations, Investor Relations, Communications, Professional Services, Software, Internet, Social Media, Artificial Intelligence, ASR, Chatbot, NYSE, Organization, FAQ, Human voice, Customer, PDF, CXM, URL, Conversation, IDC, Experience management, Human, Customer service, Sales, Sprinklr

Part of Sprinklr’s Release 18.11 , Conversational AI+ empowers businesses to quickly deploy and scale generative AI-powered bots that can have human-like text and voice conversations.

Key Points: 
  • Part of Sprinklr’s Release 18.11 , Conversational AI+ empowers businesses to quickly deploy and scale generative AI-powered bots that can have human-like text and voice conversations.
  • The Sprinklr 18.11 release and Conversational AI+ address this need by providing businesses with a simple and efficient solution to build human-like intelligent bots in just three easy steps.
  • Sprinklr Guardrails , which helps assure businesses that the responses generated by the generative AI are brand compliant.
  • Conversational AI+ marks a significant milestone in the evolution of AI-powered conversational bots.

Sprinklr Announces Third Quarter Fiscal 2024 Results

Retrieved on: 
Wednesday, December 6, 2023
Technology, Professional Services, Public Relations, Investor Relations, Marketing, Communications, Social Media, Software, Networks, Internet, Mobile, Wireless, Finance, Webcast, ID, NYSE, Security (finance), Bank statement, Investment, CXM, Net, GAAP, Table, Growth, Video game, Bank, Food delivery, Life insurance, Sprinklr

Net Income (Loss) Per Share*: Third quarter net income per share, basic was $0.06, compared to net loss per share, basic of $0.02 in the third quarter of fiscal year 2023.

Key Points: 
  • Net Income (Loss) Per Share*: Third quarter net income per share, basic was $0.06, compared to net loss per share, basic of $0.02 in the third quarter of fiscal year 2023.
  • Non-GAAP net income per share, basic for the third quarter was $0.12, compared to non-GAAP net income per share, basic of $0.02 in the third quarter of fiscal year 2023.
  • Sprinklr is providing the following guidance for the fourth fiscal quarter ending January 31, 2024:
    Subscription revenue between $172.5 million and $174.5 million.
  • Sprinklr will host a conference call today, December 6, 2023, to discuss third quarter fiscal 2024 financial results, as well as the fourth quarter and full year fiscal 2024 outlook, at 5:00 p.m. Eastern Time, 2:00 p.m. Pacific Time.

Cosentino Selects Sprinklr to Create a Unified Social Media and Marketing Strategy

Retrieved on: 
Monday, November 20, 2023
Software, Architecture, Social Media, Professional Services, Sustainability, Technology, Construction & Property, Artificial Intelligence, Environment, Digital Marketing, Data Analytics, Marketing, Communications, NYSE, Unified, CXM, Social responsibility, Social media, Partnership, Telescopic sight, Cosentino, Sprinklr

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Cosentino , a leading global company that produces and distributes sustainable surfaces for the world of architecture and design, has chosen Sprinklr to optimize its social media and marketing strategies.

Key Points: 
  • Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Cosentino , a leading global company that produces and distributes sustainable surfaces for the world of architecture and design, has chosen Sprinklr to optimize its social media and marketing strategies.
  • Cosentino is a global brand with 148 business units and 6,000 employees from 129 different nations.
  • Cosentino will utilize Sprinklr Social , Sprinklr Insights , and Sprinklr Marketing to streamline content creation, distribution, and audience engagement across digital channels.
  • Unified content management with global governance: Sprinklr Marketing will help Cosentino create and distribute engaging content with built-in auditability and AI-powered Smart Compliance , ensuring global governance.

Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Center and Customer Experience Solutions

Retrieved on: 
Thursday, November 16, 2023
Technology, Marketing, Communications, Professional Services, Software, Digital Marketing, Social Media, Data Analytics, Outsourcing Business, Artificial Intelligence, Research, NYSE, City centre, CXM, CX, CCAA, Partnership, AI, Deutsche Telekom, Sales, Sprinklr

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a partnership with Contact Center as a Service (CCaaS) and customer experience specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels.

Key Points: 
  • Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a partnership with Contact Center as a Service (CCaaS) and customer experience specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels.
  • Together, Sprinklr and infinit.cx will bring the right strategy and technology enterprises need to execute a complete digital customer experience transformation focused on putting customers first.
  • Europe's largest telco provider will leverage Sprinklr and infinit.cx support to move its European contact center operation with 40,000 customer service agents across 11 countries onto Sprinklr's AI-powered customer service platform – streamlining operations, improving productivity, and enhancing customer experiences.
  • infinit.cx will provide a team of experts to help implement Sprinklr Service and Sprinklr AI+ , which incorporates generative AI into customer service workflows to enhance agent productivity and create a consistent user experience.

Sprinklr Announces Date of Third Quarter Financial Results

Retrieved on: 
Tuesday, November 14, 2023
Mobile, Wireless, Technology, Finance, Public Relations, Investor Relations, Marketing, Communications, Professional Services, Software, Internet, Social Media, ID, Interest, CXM, NYSE, Cryptocurrency, Video game, Sprinklr

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s third quarter of fiscal year 2024 financial results will be released after market close on Wednesday, December 6, 2023.

Key Points: 
  • Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s third quarter of fiscal year 2024 financial results will be released after market close on Wednesday, December 6, 2023.
  • The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com .
  • Sprinklr will host a conference call to discuss its results at 5:00 pm ET the same day.
  • Interested parties may register for and access the live webcast of the call at the Sprinklr Investor Relations website .

WPP and Sprinklr Partner to Bring AI-Powered Customer Experience Management Solutions to Global Brands

Retrieved on: 
Tuesday, November 7, 2023
Technology, Professional Services, Public Relations, Investor Relations, Marketing, Communications, Social Media, Software, Artificial Intelligence, Internet, Mobile, Wireless, Finance, System, NYSE, The Coca-Cola Company, CXM, WPP, Partnership, AI, Sales, Customer service, Sprinklr

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of an expanded strategic partnership with WPP .

Key Points: 
  • Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of an expanded strategic partnership with WPP .
  • Together, WPP and Sprinklr plan to create AI solutions to help global clients deliver more personalized and consistent experiences to customers using Sprinklr’s unified customer experience management (Unified-CXM) platform.
  • WPP and Sprinklr are collaborating on solutions with select clients, such as The Coca-Cola Company, where teams leverage AI insights around customer engagement to inform creative development and channel selection.
  • In addition, WPP will participate in Sprinklr’s Partner Advisory board to help shape the roadmap for products.

Doug Balut joins Meltwater as Senior Vice President of Global Alliances and Partnerships

Retrieved on: 
Thursday, November 2, 2023
Balut, IPO, History, Global Alliance for Improved Nutrition, Organization, CRN, Senior, Enterprise, Growth, Intel, SAP, Cisco, IBM, Accenture, SAN, Meltwater, Software as a service, Partnership, Sprinklr

SAN FRANCISCO, Nov. 02, 2023 (GLOBE NEWSWIRE) -- Meltwater, a leading global provider of social, media and consumer intelligence, today announces the appointment of Doug Balut as Senior Vice President of Global Alliances and Partnerships.

Key Points: 
  • SAN FRANCISCO, Nov. 02, 2023 (GLOBE NEWSWIRE) -- Meltwater, a leading global provider of social, media and consumer intelligence, today announces the appointment of Doug Balut as Senior Vice President of Global Alliances and Partnerships.
  • Balut brings more than 25 years of experience and an impressive track record in the technology industry to Meltwater, most recently serving as the Senior Vice President of Global Alliances at Sprinklr.
  • “I am thrilled to welcome Doug Balut to the Meltwater team as our new SVP of Alliances & Partnerships.
  • Doug brings over 25 years of experience in building and leading strategic alliances, channel sales, and business development in the SaaS industry.

Delinea Appoints David Koenig as Chief Information Officer

Retrieved on: 
Thursday, September 21, 2023
Insurance, Organization, Engineering, CIO, Citigroup, Risk management, PAM, Identity, SAN, Liberty Mutual, Management, Sprinklr

SAN FRANCISCO, Sept. 21, 2023 /PRNewswire/ -- Delinea , a leading provider of solutions that seamlessly extend Privileged Access Management (PAM), today announced that David Koenig has joined the company as Chief Information Officer (CIO).

Key Points: 
  • SAN FRANCISCO, Sept. 21, 2023 /PRNewswire/ -- Delinea , a leading provider of solutions that seamlessly extend Privileged Access Management (PAM), today announced that David Koenig has joined the company as Chief Information Officer (CIO).
  • Koenig assumes leadership of Delinea's IT strategy and operations, including the company's infrastructure, business applications, and helpdesk teams.
  • He will also play a pivotal role in driving Delinea's digital innovation initiatives and ensuring corporate information security.
  • Prior to joining Delinea, Koenig served as CIO at Sprinklr, provider of a unified customer experience management platform.

Sprinklr Launches More Than 700 New Features for Unified Customer Experience

Retrieved on: 
Thursday, September 14, 2023
Software, Social Media, Professional Services, Technology, Artificial Intelligence, Digital Marketing, Security, Data Analytics, Online Privacy, Marketing, Advertising, Audio, Video, Communications, UCG, Sina Weibo, Speech, LLM, Synthetic media, Next-best-action marketing, UTM, Privacy, Language, Publishing, CXM, Comment, Generative, WFM, NYSE, Social media, Tree (graph theory), Automation, Sales, Customer service, Video game, Medical device, Sprinklr

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the company’s latest platform release (v. 18.8).

Key Points: 
  • Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the company’s latest platform release (v. 18.8).
  • Release 18.8 introduces more than 700 new features and enhancements across the four Sprinklr product suites: Sprinklr Service , Sprinklr Insights , Sprinklr Marketing , and Sprinklr Social .
  • Sprinklr Service: Create smarter contact centers with Sprinklr AI+ generative AI capabilities.
  • Publish, edit, configure, optimize, and monitor Google Discovery Ads seamlessly within Sprinklr, offering an engaging native ad experience within your audience's feed.

Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI

Retrieved on: 
Thursday, September 7, 2023
Software, Social Media, Professional Services, Technology, Artificial Intelligence, Security, Digital Marketing, Data Analytics, Online Privacy, Marketing, Advertising, Communications, Cloud, Partnership, Global Partnership on Artificial Intelligence, Synthetic media, Google Cloud Platform, CX, Privacy, Trust, Risk, Google Cloud, CXM, AI, NYSE, Social media, Sales, Customer service, Sprinklr

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises today announced the integration of the Sprinklr AI+ platform with Google Cloud's Vertex AI for unified customer experience management.

Key Points: 
  • Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises today announced the integration of the Sprinklr AI+ platform with Google Cloud's Vertex AI for unified customer experience management.
  • This expanded partnership with Google Cloud allows us to offer our customers access to their preferred generative AI platforms integrated with Sprinklr’s proprietary AI+ focused specifically on deriving insights from unstructured customer experience (CX) data.
  • With generative AI capabilities powered by Google Cloud’s Vertex AI APIs, Sprinklr customers can tap into new features across all four Sprinklr product suites: Sprinklr Service , Sprinklr Social , Sprinklr Marketing , and Sprinklr Insights .
  • How enterprises will use Sprinklr AI+ and Vertex AI to enhance customer experience across verticals:
    Retail companies will elevate contact center efficiency with generative AI capabilities to support service agents.