After-sales Service Helps Boost Customer Loyalty for Automotive Dealerships
SAN ANTONIO, Oct. 31, 2022 /PRNewswire/ -- After-sales service in the fiercely competitive automotive marketplace is renowned for fickle customer loyalty. Typically, the relationship between a dealer and the customer is transactional and temporary, even the slightest mistake can result in a dealer losing a seemingly loyal customer and potential recurring revenue.
- SAN ANTONIO, Oct. 31, 2022 /PRNewswire/ --After-sales service in the fiercely competitive automotive marketplace is renowned for fickle customer loyalty.
- Customers typically seek out other dealer service centers due to lack of transparency and communication rather than hefty repair costs.
- "All the challenges in the automotive after-sales service market directly impact customer satisfaction.
- Dealership service centers should:
Adopt a system based on simple deductive algorithms to help technicians discuss predictive maintenance with the customer.