Customer interaction management

Global Marketing Automation Market Report 2023: Deployment, Channel, Enterprise Size, Solution, Application, & Regional Insights & Forecast 2022-2026 - ResearchAndMarkets.com

Retrieved on: 
Thursday, November 16, 2023
Technology, Content Marketing, Marketing, Advertising, Communications, Software, Digital Marketing, Social Media, Search Engine Marketing, Cloud, Lead scoring, CCCM, Channel, Deployment, Mobile app, CMP, Social media, Entertainment, BFSI, Customer interaction management, SME, COVID-19, Automation, Lead, Internet, Growth, Content, AI, Social media marketing, MRM, Mobile phone, Sales, Retail, Gmail, Application, Health care, Others

The "Global Marketing Automation Market (by Deployment Type, Channel, Enterprise Size, Solution, Application, & Region): Insights & Forecast with Potential Impact of COVID-19 (2022-2026)" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Global Marketing Automation Market (by Deployment Type, Channel, Enterprise Size, Solution, Application, & Region): Insights & Forecast with Potential Impact of COVID-19 (2022-2026)" report has been added to ResearchAndMarkets.com's offering.
  • The global marketing automation market is anticipated to reach US$6.53 billion in 2023, progressing at a CAGR of 9.53% during the forecasted period.
  • The key objectives of marketing automation software are to automate time-consuming tasks and enhance the overall efficiency of marketing operations.
  • Marketing teams typically employ marketing automation software to generate sales leads through various channels, including email, websites, social media, and text messages.

Pegasystems Named a Leader in Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for 11th Consecutive Time

Retrieved on: 
Wednesday, December 13, 2023
Organization, Magic Quadrant, Pega, Artificial intelligence, Customer interaction management, Software, Case management, AI, CEC, Gartner, Sales

CAMBRIDGE, Mass., Dec. 13, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 11th consecutive time.

Key Points: 
  • CAMBRIDGE, Mass., Dec. 13, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 11th consecutive time.
  • In the report, Pega was recognized as a Leader among 12 vendors Gartner evaluated for their completeness of vision and ability to execute.
  • This report recognized Pega Customer Service™ , part of the Pega Infinity™ portfolio of products.
  • Pega Customer Service is an intelligent service automation platform that provides AI-powered workflows for customer service at scale.

Global Marketing Automation Market Report 2023 Featuuring Major Players - Adobe, HubSpot, IBM, Microsoft, Oracle, Salesforce, SAP, SAS Institute, and Teradata

Retrieved on: 
Friday, November 17, 2023
Cloud, Lead scoring, CCCM, Channel, Deployment, Mobile app, CMP, Social media, Entertainment, BFSI, Customer interaction management, SME, Marketing, COVID-19, Automation, Lead, Software, Internet, Growth, Content, AI, Social media marketing, MRM, Mobile phone, Sales, Retail, Gmail, Application, Health care, Others

The global marketing automation market is anticipated to reach US$6.53 billion in 2023, progressing at a CAGR of 9.53% during the forecasted period.

Key Points: 
  • The global marketing automation market is anticipated to reach US$6.53 billion in 2023, progressing at a CAGR of 9.53% during the forecasted period.
  • The key objectives of marketing automation software are to automate time-consuming tasks and enhance the overall efficiency of marketing operations.
  • Marketing teams typically employ marketing automation software to generate sales leads through various channels, including email, websites, social media, and text messages.
  • In the global marketing automation market, North America holds the largest share.

Pega Recognized as the Highest Ranked Vendor by Gartner® in 2023 Critical Capabilities for Sales Force Automation Platforms

Retrieved on: 
Wednesday, October 4, 2023
Use, Automation, Organization, CRM, Forrester, Customer interaction management, Sales, Pega

CAMBRIDGE, Mass., Oct. 4, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced it has been recognized by Gartner, Inc., in its 2023 Gartner Critical Capabilities for Sales Force Automation Platforms (1) report. For the third consecutive year, Pega received the highest scores for Pega Sales Automation™ of any vendor in every Use Case evaluated, which included B2B, B2C, and Indirect/Relationship Sales.

Key Points: 
  • For the third consecutive year, Pega received the highest scores for Pega Sales Automation™ of any vendor in every Use Case evaluated, which included B2B, B2C, and Indirect/Relationship Sales.
  • In the report, Gartner explains, "Sales force automation platforms enable deeper sales automation, mediation of buyer and seller interactions and standardized CRM sales processes."
  • The report examined the differences between 13 sales force automation vendors and contextualized their capabilities — aligning each vendor's capabilities against the three most common selling use cases.
  • Pega Sales Automation is an industry-leading, AI-powered sales execution and engagement solution built on Pega Platform™ , Pega's low-code platform for AI-powered decisioning and workflow automation.

Pega Named a Leader in Robotic Process Automation by Independent Research Firm

Retrieved on: 
Tuesday, February 28, 2023
Automation, Robotic process automation, Forrester, RPA, Architecture, Pega, Forrester Research, Customer interaction management, Mobile phone, Pegasystems

CAMBRIDGE, Mass., Feb. 28, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: Robotic Process Automation, Q1 2023 (1). Pega received the highest score in the automation design and development criterion, and received the highest possible scores in the governance and security, pricing flexibility and transparency, partner ecosystem, and community criteria.

Key Points: 
  • CAMBRIDGE, Mass., Feb. 28, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: Robotic Process Automation, Q1 2023 (1).
  • Forrester evaluated Pega Robotic Process Automation ™ as one of the 15 most significant RPA providers for the report against 26 criteria.
  • RPA vendors are incrementally transitioning into automation platform vendors, driven by their clients' appetite to scale automation.
  • Pega RPA is integral to Pega Platform™ , Pega's low-code platform for AI-powered decisioning and workflow automation to solve business needs for automation.

Intellecta™ Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution

Retrieved on: 
Thursday, November 10, 2022
Automation, TAS, ICR, AQA, Workforce, Partnership, Telephone, Genesys (company), Organization, Sale, Intelligent transformation, Artificial intelligence, Customer interaction management, City centre, Solution, Compliance, AI, Machine learning, Software, Company, KPI, Knowledge, To Do the Will of Our Father in Heaven: Toward a Partnership between Jews and Christians, IVA, Risk management, Sales, Online shopping, Universum

PLANO, Texas,  Nov. 10, 2022 /PRNewswire-PRWeb/ -- OnviSource and PeoplePraise announced today their partnership in integrating their solutions to expand their capabilities in employee engagement and performance management. Recent deployment of the integrated solution has demonstrated positive results in providing a holistic view of agent performance using both the key performance indicators (KPI) and the interaction analytics.

Key Points: 
  • In a Partnership Between OnviSource and PeoplePraise, OnviSource Intellecta Expands the PeoplePraise Employee Engagement and Performance Management Solution to Include Analysis of Employee and Customer Interactions
    PLANO, Texas, Nov. 10, 2022 /PRNewswire-PRWeb/ --OnviSource and PeoplePraise announced today their partnership in integrating their solutions to expand their capabilities in employee engagement and performance management.
  • Recent deployment of the integrated solution has demonstrated positive results in providing a holistic view of agent performance using both the key performance indicators (KPI) and the interaction analytics.
  • "The addition of these two critical knowledge bases was made possible by integrating with OnviSource Intellecta Hyper Analytics."
  • Intellecta Hyper Analytics, the OnviSource AI-driven and fifth generation analytics solution, holistically analyzes multichannel customer interactions, desktop transactions, customer surveys and data from customer journey touchpoints.

Pega Recognized as the Highest Ranked Vendor by Gartner® in 2022 Critical Capabilities for Sales Force Automation

Retrieved on: 
Tuesday, September 27, 2022
Gartner, Efficiency, Use case, Organization, B2B, Forrester, Intelligence, SFA, Solution, Customer interaction management, NASDAQ, Automation, Sales, Pega

CAMBRIDGE, Mass., Sept. 27, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced it has been recognized by Gartner, Inc., in its 2022 Gartner Critical Capabilities for Sales Force Automation (1) report. Among the three Use Cases examined in the report, Pega received the highest score in the B2B, B2C, and Indirect/Relationship Sales Use Cases for Pega Sales AutomationTM for the second consecutive year.

Key Points: 
  • Pega receives highest product scores for B2B, B2C, and Indirect/Relationship Sales Use
    CAMBRIDGE, Mass., Sept. 27, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced it has been recognized by Gartner, Inc., in its 2022 Gartner Critical Capabilities for Sales Force Automation (1) report.
  • Among the three Use Cases examined in the report, Pega received the highest score in the B2B, B2C, and Indirect/Relationship Sales Use Casesfor Pega Sales AutomationTM for the second consecutive year.
  • Gartner evaluated 14 sales force automation (SFA) vendors based on 12 core sales execution capabilities and how they apply to three specific use cases.
  • Pega Sales Automation is an industry-leading, AI-powered sales execution and engagement tool built on Pega PlatformTM , Pega's low-code platform for AI-powered decisioning and workflow automation.

Pega Named a Leader in Core CRM Solutions by Independent Research Firm

Retrieved on: 
Wednesday, July 27, 2022
Industry, Forrester, CRM, Solution, Compliance, Pegasystems, NASDAQ, Organization, Automation, Magic Quadrant, Efficiency, Forrester Research, RPA, Customer interaction management, AI, Sales, Pega

CAMBRIDGE, Mass., July 27, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: Core CRM Solutions, Q3 2022 report (1). Pega received the top score in the current offering category as well as the highest score possible in 16 of 35 criteria.

Key Points: 
  • CAMBRIDGE, Mass., July 27, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced Forrester Research has named Pega a Leader in The Forrester Wave: Core CRM Solutions, Q3 2022 report (1).
  • Pega received the top score in the current offering category as well as the highest score possible in 16 of 35 criteria.
  • The Forrester report evaluated Pega's CRM solutions built on Pega Platform , including Pega Customer Decision Hub , Pega Customer Service , and Pega Sales Automation .
  • We believe this continued recognition exemplifies how Pega is continuing to provide clients with powerful and flexible CRM solutions to work smarter, stay ahead of the competition, and most importantly keep customers happy."

Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm

Retrieved on: 
Wednesday, June 29, 2022
Mobile, Wireless, Technology, Security, Telecommunications, Software, Networks, Internet, Hardware, Data Management, VoIP, Cloud, Security, Acquisition, Forrester, Current, Software as a service, Business continuity planning, Strategy, Name, Customer interaction management, Digital, Human, User experience, Churn, IOT, Social media, Retail, Thunderhead, Medallia

Medallia, Inc. , the global leader in customer and employee experience, today announced that its journey orchestration platform, Thunderhead, has been named a leader in The Forrester Wave: Journey Orchestration Platforms, Q2 2022.

Key Points: 
  • Medallia, Inc. , the global leader in customer and employee experience, today announced that its journey orchestration platform, Thunderhead, has been named a leader in The Forrester Wave: Journey Orchestration Platforms, Q2 2022.
  • The Wave analysis evaluates the 10 most significant Customer Journey Orchestration providers on 27 criterion, grouped into three main categories, Current Offering, Strategy, and Market Presence.
  • Since our acquisition a few months ago, Thunderhead has been named a Leader in Journey Orchestration and earned a top Current Offering score among the Strong Performers in The Forrester Wave: Real-Time Interaction Management, Q2 2022, said Leslie Stretch, Medallia CEO and President.
  • To read The Forrester Wave: Journey Orchestration Platforms, Q2 2022, visit www.Medallia.com/resource/journey-orchestration-forrester-wave/
    Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience.

CSG Customer Engagement Solutions Earn Top Marks from Multiple Leading Analyst Firms

Retrieved on: 
Tuesday, June 28, 2022
Knowledge, Pedigree, Forrester, Telecommunication, Contender, CX, Industry, Health, Software as a service, CDP, BI, Technology, Logic, Organization, CSG, Name, Customer interaction management, Solution, Time, Data collection, Online shopping

Our SaaS platform, CSG Xponent , breaks down data silos to create a true and complete view of the customer.

Key Points: 
  • Our SaaS platform, CSG Xponent , breaks down data silos to create a true and complete view of the customer.
  • This is our 40-year plus pedigree and why industry analysts consistently rank CSG among the top CX solution providers across the entire customer lifecycle.
  • CSG Xponent leverages existing data, technology and communication channels to create extraordinary experiences using a unified, cloud-powered engagement platform.
  • CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary.