Best Customer Service Management Software Revealed by Users Through SoftwareReviews
The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews' comprehensive online survey.
- The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews' comprehensive online survey.
- Vendors are rated on product features, vendor capabilities, and the relationship with their software partner:
What makes the SoftwareReviews Data Quadrant different? - In general, Customer Service Management software users were most satisfied with customer self service capabilities, which includes central product portals, customer community forums, and customer-facing resolution wizards and guidance-- and were most dissatisfied with the lack of multi-channel support that allowed integration with email, telephone, and live chat.
- About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually.