Turning a Corner With Tech: How Smart Technology and the Human Touch Shape the Future of Bars and Restaurants
AUSTIN, Texas, Aug. 29, 2023 /PRNewswire-PRWeb/ -- As a guest-centric industry, hospitality has consistently sought out the latest in technological advancements to provide the best experience for its clientele. The 1980s marked the beginning of the digital revolution, aka the Third Industrial Revolution, which has continued to experience a steady influx of innovative technology.(1) In the 1990s, the internet hit the main stage, a major milestone in the hotel and travel industries, allowing customers to make reservations and book travel packages online. The 21st century has witnessed the emergence of smartphones and cloud computing, and in the 2020s, the spotlight is on Artificial Intelligence (AI).(2) Eric Seymour, VP of Channel Programs at me&u USA, a global leader in at-table ordering specializing in restaurants and bars, advises, "Most industries do well with keeping up with technology trends and advancements, but the food and beverage industry has been left in the dust. Venue owners should be looking to upgrade their systems to be able to scale sustainably and generate more consistent revenue."
- To keep up, the industry must keep pace with the latest technology that guests have come to expect while maintaining the human touch that is at the heart of hospitality.
- The 1980s marked the beginning of the digital revolution, aka the Third Industrial Revolution, which has continued to experience a steady influx of innovative technology.
- Now that bars and restaurants are enjoying a renaissance, business owners and operators must keep up with the latest industry trends.
- While technology is evolving how we navigate venues, genuine interactions, and human connections cannot be replaced by artificial intelligence."